EE to Connect 34,000 Mobile and IoT Devices in New UK DEFRA Deal | ISPreview UK

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Telecoms giant BT has today signed a new “multi-million-pound” deal with the Department for Environment, Food and Rural Affairs (DEFRA), which will see EE provide 34,000 mobile connections to support workers and real-time reporting on issues from flooding to farming disease outbreaks across England, Scotland and Wales.

The 5-year contract looks set to harness EE’s 4G based mobile broadband network, which currently has the strongest coverage of UK rural areas and continues to grow under the £1bn industry-led Shared Rural Network (SRN) project.

BT has also committed to support DEFRA’s carbon reduction ambitions as part of the deal. It will be given access to key tools including eSim capability and BT’s Carbon Dashboard, which provides visibility of electricity consumption and carbon emissions at an individual workload and application level to help minimise waste and reduce carbon-generating activities.

Andy Rowe, BT’s Director of Central Government, said:

“It’s a privilege to welcome DEFRA to the EE network and to support their mission to restore and enhance the environment for the next generation.

Their workers perform critical work across the UK and it’s vital they are provided with reliable network coverage, especially in times of crisis.

For organisations with large fleets and field workers, hybrid working is about more than just home and office spaces. Staying connected on the go is critical for DEFRA’s workers who rely on mobile connectivity to operate effectively and serve the wider public community daily or in emergency situations.”

As well as connecting national and local governments, BT also works with more than 200 NHS trusts, 43 police forces, 29 fire services and has supported the emergency services by handling all incoming 999 calls since 1937.

CityFibre Survey Claims 8 Percent of UK Farms Still Have No Broadband | ISPreview UK

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Network operator CityFibre, which recently appointed Censuswide to conduct a nationwide survey of UK farmers, has claimed that 8% of farms do not have any internet connectivity at all and yet almost two-thirds of farmers surveyed (60%) believe broadband is critical for day-to-day farming activities.

The survey says it “raises real concerns that UK farms are being held back due to poor internet connectivity“. Despite almost 60% of farmers expecting their use of technology to increase over the next 5 years, issues around reliability and speed of internet connection were cited as the second biggest barrier (42%) to their use of new farming technologies, after purchasing cost (50%).

NOTE: At the end of 2024 Ofcom revealed that gigabit broadband ISP networks had covered 84% of the UK (up from 78% in 2023). In terms of urban areas, some 88% can now access a gigabit network, but this falls away to just 54% for those in more rural locations.

Meanwhile, for those who already have access to full fibre (FTTP) broadband, some 47% said the main benefit was the use of precision farming technologies that were previously unavailable to them, with greater efficiency in day-to-day operations (37%), diversification of farmland (33%) and greater access to administration tools (32%) also cited as key benefits.

However, the risks associated with poor internet connectivity go beyond day-to-day operations, with mental health and family life also impacted. The survey highlights the impact of social isolation among rural communities, with farmers feeling they miss out on local community matters as a result of broadband issues. Meanwhile, 9-in-10 farmers admit to avoiding using the internet during busy times of the day, causing disruption to daily schedules.

Greg Mesch, CEO of CityFibre, said:

“Farmers need access to the cream of the crop when it comes to connectivity, if we are going to reap the full economic and technological benefits of Britain’s farms.

Government initiatives such as Project Gigabit are helping to bring faster internet access to rural and harder-to-reach communities and we know the difference that full fibre makes, which is why our teams are hard at work, laying miles of cable and climbing countless telegraph poles to bring faster, better broadband to millions of people.”

Rachel Hallos, NFU Vice President, said:

“To confidently produce more home-grown food we need to be as efficient and productive as possible. Reliable internet and mobile access are key to achieving this. Lack of connectivity not only impacts the day-to-day operations of rural businesses but also the safety of our workforce. Leaving a farmer with no way of communicating in a crisis is dangerous, and this lack of access is preventing UK farmers and growers from doing what they do best – running successful and profitable food producing businesses.

Better internet access can unlock greater productivity, growth and investment into the rural economy, especially at a time when businesses are being required to meet more of their legal and regulatory obligations online.”

The survey appears to be intended to underline the expected benefits of CityFibre’s ten contracts with the Government’s Project Gigabit scheme, which are worth around £900m in state aid and will enable the operator to reach more than 500,000 homes and businesses in hard-to-reach rural areas. This rises to 1.3 million premises, over the next 5 years, when the operator’s private investment is included (overall total of £1.2bn in public and private funding).

However, it should be said that not all farms strictly need a full fibre connection in order to be able to function properly, with many still being able to benefit from a “superfast broadband” (30Mbps+) service. Ofcom states that 98% of the UK can access such a service today, which rises to 99% in urban areas and falls to 89% in rural ones. The gap left to fill is getting smaller, but there’s clearly plenty of work left to do. Mobile, satellite and fixed wireless providers also have a role to play here.

Censuswide surveyed, online, a total sample size was 250 UK farmers between 11th and 17th February 2025.

One-in-ten UK farmers lack internet connectivity | Total Telecom

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Press Release

The majority of farmers (60%) say internet connectivity is critical to running their farm, yet almost one-in-ten farms (8%) do not have any internet connectivity at all

A nationwide survey of UK farmers has revealed that poor internet connectivity risks stifling growth and productivity on Britain’s farms, with unreliable broadband holding back the adoption of new technology including AI and real-time monitoring capabilities.

The Censuswide survey, commissioned by CityFibre, the UK’s largest independent full fibre platform, found that although almost two-thirds of farmers surveyed* (60%) believe internet connectivity is critical[1] for day-to-day farming activities, nearly one-in-ten farms (8%) have no internet connectivity at all.

Against a backdrop of stubbornly low economic growth and the rapid rise in smart technology, the wide-ranging survey raises real concerns that UK farms are being held back due to poor internet connectivity. Despite almost 60% of farmers expecting their use of technology to increase[2] over the next five years, issues around reliability and speed of internet connection were cited as the second biggest barrier (42%) to their use of new farming technologies, after purchasing cost (50%).

Meanwhile, for those who already have access to full fibre broadband, almost half (47%) said the main benefit was the use of precision farming technologies that were previously unavailable to them, with greater efficiency in day-to-day operations (37%), diversification of farmland (33%) and greater access to administration tools (32%) also cited as key benefits.

However, the risks associated with poor internet connectivity go well beyond day-to-day operations, with farmer’s mental health and family life also impacted. The survey highlights the impact of social isolation among rural communities, with farmers feeling they miss out on local community matters as a result of broadband issues. Meanwhile, 9-in-10 farmers admit to avoiding using the internet during busy times of the day, causing disruption to daily schedules, especially among family members who rely on the internet for other tasks, including education and hobbies.

The findings of the comprehensive survey reinforce the importance of accelerating the rollout of full fibre internet in rural areas through government initiatives like Project Gigabit, which is delivering fast, reliable broadband to mostly rural communities which would otherwise be left behind with slow speeds. CityFibre has been awarded nine Project Gigabit contracts, totalling over £865m in government subsidies to serve more than 500,000 hard to reach homes and businesses. Alongside co-investment from CityFibre, the awards have unlocked almost £1.2bn in combined public and private investment in rural broadband.

Commenting on the survey findings, Greg Mesch, CEO, CityFibre said:“Farmers need access to the cream of the crop when it comes to connectivity, if we are going to reap the full economic and technological benefits of Britain’s farms.

“Government initiatives such as Project Gigabit are helping to bring faster internet access to rural and harder-to-reach communities and we know the difference that full fibre makes, which is why our teams are hard at work, laying miles of cable and climbing countless telegraph poles to bring faster, better broadband to millions of people.”

Mark Ullyott, a mixed arable and bed & breakfast pig farmer from Middleton-on-the-Wolds, East Riding of Yorkshire, said: “Strong internet connectivity is essential for modern-day farming – not just optional. In a world that is reliant on so many online services, it is vital to complete simple mandatory tasks that many of us take for granted, such as using basic portals.

“We are also seeing a surge in cutting edge technology being introduced across the industry, and farmers who are unable to access reliable broadband risk being left behind. Ideally we would have more options available to us, including full fibre, but at the moment, satellite internet is our only option. We simply wouldn’t be able to run the business without it.” 

Rachel Hallos, NFU Vice President, said: “To confidently produce more home-grown food we need to be as efficient and productive as possible. Reliable internet and mobile access are key to achieving this. Lack of connectivity not only impacts the day-to-day operations of rural businesses but also the safety of our workforce. Leaving a farmer with no way of communicating in a crisis is dangerous, and this lack of access is preventing UK farmers and growers from doing what they do best – running successful and profitable food producing businesses.

“Better internet access can unlock greater productivity, growth and investment into the rural economy, especially at a time when businesses are being required to meet more of their legal and regulatory obligations online.”

CityFibre has begun work in nine of its Project Gigabit areas and will connect over 1.3 million homes and business across rural and hard-to-reach areas connected to full fibre broadband over the next five years. The UK government programme has already delivered on its original aim of bringing gigabit-capable connectivity to 85% of the country by the end of 2025, and is now working towards nationwide coverage by 2030.

Those wanting to sign up to the CityFibre network can see when services are available in their area by using the postcode checker at www.cityfibre.com.

How far is the digital divide hamstringing the UK economy? Join the discussion at Connected Britain 2025


[1] ‘Extremely critical’ and ‘Somewhat critical’ answers combined
[2] ‘Significantly increase/d’ and ‘Somewhat increase/d’ answers combined

Ofcom Blasts NOW and TalkTalk for UK Broadband Complaints – Q4 2024 | ISPreview UK

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Ofcom have today published their latest quarterly (Q4 2024) study of UK consumer telecoms complaints, which shames NOW Broadband (NOW TV) and TalkTalk for attracting the most complaints about broadband, while O2 took the most heat for Mobile and Virgin Media was put on the naughty step for Pay TV services.

Take note that the regulator’s report only covers complaints that Ofcom itself has received and not those sent directly to an ISP, the ISPA or an Alternative Dispute Resolution (ADR) complaints handler (i.e. Communications Ombudsman or CISAS). Ofcom does not deal with individual complaints, but they do monitor them and can take action if enough people raise a concern.

NOTE: Ofcom received 57,374 complaints via calls, web forms, emails, social media and letters directly from consumers in 2022/23, which is down from 76,135 in 2021/22 and 96,051 in 2020/21.

Otherwise, the results below reflect a proportion of residential subscribers (i.e. the total number of quarterly complaints per 100,000 customers per provider), which makes it easier to compare providers in a market where ISPs can vary significantly in size. But sadly, the study only covers feedback from the largest ISPs due to limited data (i.e. those with a market share of at least 1.5%).

Fixed Line Home Broadband Complaints

Both NOW Broadband (NOW TV) and TalkTalk attracted the most broadband moans in Q4 2024, with customers’ complaints about NOW mainly being driven by issues with complaints handling itself. The main driver of complaints about TalkTalk related to issues with service faults and provisioning. On the flip side, Plusnet attracted the fewest complaints of all the listed providers.

A special mention also goes out to Virgin Media, which has seen a sharp drop in its complaint levels since the start of 2024.

  Q1 2024 Q2 2024 Q3 2024 Q4 2024
BT 9 10 10 10
EE 14 14 13 12
NOW Broadband 22 18 12 13
Plusnet 8 6 8 5
Sky Broadband 6 5 5 6
TalkTalk 11 10 14 13
Virgin Media 18 15 12 11
Vodafone 16 12 11 11
Industry Average 12 10 10 9

Fixed Line Phone Complaints

NOW Broadband (NOW TV) also attracted the most complaints for fixed line (landline) phone services, which were mainly driven by issues with service provisioning and network faults. By comparison, Utility Warehouse continued to attract the fewest complaints for the fourth consecutive quarter, followed closely by Sky. As above, Virgin Media also saw a sharp fall in complaints.

  Q1 2024 Q2 2024 Q3 2024 Q4 2024
BT 5 7 6 7
EE 11 15 8 8
NOW Broadband 12 10 8 10
Plusnet 5 5 6 4
Sky Talk 2 2 2 2
TalkTalk 8 5 8 7
Utility Warehouse 1 0 1 1
Virgin Media 11 8 7 6
Vodafone 5 3 3 3
Industry Average 6 5 5 5

Mobile Complaints

Mobile operators enjoy lower complaint levels than fixed line providers, but somebody has to attract the most complaints and once again that turned out to be O2, where the quarterly moans were primarily driven by issues with complaints handling. By comparison, Sky Mobile and Tesco Mobile jointly attracted the fewest gripes.

  Q1 2024 Q2 2024 Q3 2024 Q4 2024
EE 2 2 2 2
O2 7 7 5 4
Sky Mobile 2 2 1 1
Tesco Mobile 1 1 1 1
Three UK 4 3 3 3
Vodafone 2 2 2 2
iD Mobile 4 3 2 3
Industry Average 3 3 3 2

Pay TV Complaints

Finally, Virgin Media attracted the most complaints for Pay TV services, while Sky TV and TalkTalk jointly received the fewest complaints. But it should be said that Virgin Media’s complaint levels have continued to fall.

  Q1 2024 Q2 2024 Q3 2024 Q4 2024
EE (prev. BT) 2 9 8 6
Sky TV 2 1 2 2
TalkTalk 3 2 2 2
Virgin Media 11 9 9 7
Industry Average 4 4 4 3

Ofcom’s Consumer Complaints Report Q4 2024
https://www.ofcom.org.uk/../telecoms-and-pay-tv-complaints

Neos Networks Claim 96 Percent of UK Broadband Altnets Consider Consolidation | ISPreview UK

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Neos Networks, which operates one of the biggest 34,000km long business fibre networks in the UK – spanning 550 exchanges, 90+ data centres and 600+ Points of Presence (PoPs), has today released the results of new research that claims almost all of the market’s alternative networks (96%) are considering mergers, partnerships and acquisitions with other providers.

As our regular readers will already know, most alternative broadband networks (altnets) across the market are currently looking at consolidation as a way of balancing against the difficult market conditions that have arisen over the past 2-3 years. Much of the latter has been driven by high interest rates, rising build costs and strong competition – all of which is making it hard to raise fresh investment.

In fact, we’ve already seen quite a few sizeable consolidation agreements taking place (e.g. Netomnia + Brsk and CityFibre + Lit Fibre etc.), and many industry observers expect the current crop of c.100 altnets to shrink down into a market dominated by just a handful of players over the coming years.

On the flip side, providers that have yet to consolidate are often switching their strategies from network build to greater commercialisation, which means putting more effort into growing their customer base rather than the reach of their physical underlying fibre optic infrastructure. The downside of this is that it often results in job cuts, which also has a knock-on impact for civil engineering firms (contractors).

The new Censuswide survey, which involved 100 Senior Decision Makers at UK-based altnets, helps to underline the current situation by highlighting some of the hurdles that many such networks face. When asked about acquiring customers, 55% said their target customers are “locked into pre-existing contacts“. This was followed by a lack of awareness (47%), with many altnets facing competition with up to 4 other providers in regions where they have networks.

Key Findings from Neos’ Altnets Survey

➤ 48% of those surveyed said it has been difficult to access funding over the past year. High interest rates are exacerbating this challenge, with 48% of altnets citing them as the primary reason behind their struggle for funding. Regulatory constraints and strict lending criteria were also cited as significant barriers.

➤ 98% said they expect to move beyond just offering traditional residential broadband to broaden their services and appeal. This was also cited as the number one long-term ambition for Altnets in the survey.

– 46% say they plan to launch smart home technology

– 43% say they will offer enterprise connectivity

– 42% say they will launch security solutions and packages

– 35% say will start offering multi-service solutions – i.e. TV and entertainment

➤ 55% said that improving customer satisfaction is their primary goal for the next few years, beating out other, more revenue-critical operations like increasing customer subscriptions and driving operational efficiencies.

➤ When asked what technologies they were using to help them differentiate themselves from their competitors, the majority of respondents said they were deploying Software-Defined Networking (SDN) and Network Function Virtualisation (53%). 5G Fixed Wireless Access (39%), and AI/ML enabled BSS/BSS automation also ranked highly.

Altnets also face other regulatory challenges, including the knock-on impact of Openreach / BT’s closure of its copper network as it transitions to full fibre. As part of this modernisation, most Altnets are now under pressure to remove equipment from old exchanges (here). They say it will cost them, on average, £1.4m, according to the research.

Lee Myall, CEO at Neos Networks, said:

“Altnets have played a pivotal role in reshaping the UK’s connectivity landscape, driving the expansion of full-fibre networks and challenging established incumbents. However, the industry now stands at a crucial crossroads. Heightened competition, financial pressures, and shifting regulatory frameworks mean that Altnets must evolve rapidly to secure their long-term future.

Our research highlights that Altnets are exploring a variety of strategies – from mergers and acquisitions to strategic partnerships and service diversification – to strengthen their market position and pave the way for sustainable growth.”

However, we’ve so far only tended to see more of a gradual stream of consolidation, rather than the expected flood. This suggests that it might take longer than expected for the market to consolidate toward a handful of larger players. In amongst all that, we may also see the odd failure, but the limited level of overbuild between altnets suggests that such a negative outcome could be rare.

Naturally, Neos Network has a vested interest in this market, particularly with respect to helping altnets diversify their product offerings and supporting network capacity.

BT Consults on Closure of its Londonderry Office by End of 2025 | ISPreview UK

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Telecoms and broadband giant BT has confirmed that, as part of their ongoing UK programme to modernise and consolidate the number of offices they have – shrinking them from around 300 to just 30 locations, they’ve begun a consultation on the closure of their Londonderry office. The move, which could be implemented by the end of 2025, puts around 140 jobs at risk.

The operator is instead proposing to relocate most of those impacted by the change to their recently refurbished Riverside Tower office in Belfast, which houses around 2,000 staff. But that reflects a road distance of about 70 miles or a travel time of 1 hour and 20 minutes (on a good day), which in practice means that many local Londonderry staff may struggle with the new commute and perhaps opt for redundancy.

NOTE: The BT Group currently supports approximately 5,500 jobs across Northern Ireland and claims to have added £630m to the local economy last year.

A BT Group spokesperson said: “We are considering closing our office in Derry-Londonderry and we are consulting with colleagues and their unions on our proposals … There’s no impact to customers from these proposals.” Roughly half of the currently c.300 strong workforce in Derry will remain, as they are needed to help operate the company’s local exchange.

Economy Minister, Dr Caoimhe Archibald, said:

“This news is deeply disappointing, especially coming so soon after losses of 300 jobs in Enniskillen last year.

As a significant employer in Derry for many years, this announcement will be of real concern to BT workers and the wider local community.

I met with the company this afternoon and made clear that these plans are entirely contrary to my drive for regional balance. I offered the support of my Department and Invest NI to retain the jobs in Derry but unfortunately the company is proceeding with its consultation. Invest NI will however be working with staff affected to offer retraining and to help them with other job opportunities.”

BT said they remain “committed to Northern Ireland, building full fibre broadband further and faster than anyone else” (Openreach has already covered 90% of premises in the country with FTTP) and have delivered “extensive 5G and 4G mobile coverage” via EE.

Broadband ISP Aquiss Cuts Price of CityFibre Plans in Half for 6 Months | ISPreview UK

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Shropshire-based UK ISP Aquiss, which is celebrating 20 years of service this year, has announced that they’re “slashing” the price of their CityFibre based Fibre-to-the-Premises (FTTP) broadband packages in half for the first 6 months of service. Symmetric speeds of up to 2.5Gbps (2200Mbps average) are available.

The special offer, which runs from 1st to 31st May 2025, means that their prices will now start at £19 a month (first 6 months, then £38) for a 160Mbps package on a 12-month minimum term and this goes up to just £28 (first 6 months, then £56) for their top 2.2Gbps package. All packages come with free installation and a static IPv4 + IPv6 address, although Aquiss do not bundle an inclusive router (you’ll need to supply your own).

We’re thrilled to bring this incredible deal to our customers, showcasing the unmatched speed and reliability of our CityFibre packages,” said Martin Pitt, CEO of Aquiss. “With speeds up to 2.5Gbps and alternative options through Openreach and Fibre Heroes, we’re making ultra-fast broadband accessible to more households than ever.”

The provider also supplies services via Openreach and FullFibre Limited’s (Fibre Heroes) FTTP networks, albeit at different prices.

Openreach Win £157m Project Gigabit Broadband Build Contract for Scotland | ISPreview UK

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The UK Government today confirmed that Openreach (BT) have been formally awarded the £157 million state aid supported Project Gigabit broadband roll-out contract for Scotland (Call off 6). The deal will see the operator extending their full fibre (FTTP) network to cover an additional 65,000 of the hardest to reach rural premises.

The latest development forms part of Openreach’s earlier Single Supplier Framework agreement (here), which saw them being chosen to deliver all of Project Gigabit’s Cross-Regional (Type C) procurements – reflecting “up to£800m in total state aid to help upgrade 312,000 premises in rural areas of England, Scotland and Wales (the previous Type A [local] and Type B [regional] contracts have all gone to smaller providers).

NOTE: Project Gigabit aims to help extend gigabit broadband (1000Mbps+) ISP networks to “nationwide” coverage (c.99% of UK premises) by 2030 (here), focusing mostly on the final 10-20% in hard-to-reach areas. Some 86% of premises can already access such a network, with Ofcom forecasting 97-98% for May 2027 (here).

So far, the government’s Building Digital UK (BDUK) agency has already awarded most of the contracts related to their above agreement, which until today reflected six Type C contracts awarded since August 2024 – a total of around £577m in public investment to help reach a further 227,000 premises in digitally disadvantaged areas (details here and here).

The last Type C contract to be awarded today, under the same Framework agreement, will add another £157m of public investment and 65,000 premises to the above total – this time focusing upon remote rural Scotland. Several remote islands off Scotland’s west coast will benefit, including thousands of premises across the Outer Hebrides – a chain of over 100 islands where currently just 7% of premises can access gigabit broadband – as well as the isles of Skye, Islay and Tiree.

Rural parts of the Scottish Highlands will also be covered by this boost, such as Applecross, an extremely remote peninsula, and Durness, the most north-westerly village on the UK mainland.

Telecoms Minister, Chris Bryant, said:

“Digital exclusion for people living and working in hard-to-reach areas across Scotland can be a huge obstacle to living a better and healthier life. Elderly and vulnerable people could miss out on the best treatment options in North Ayrshire, while budding entrepreneurs could be held back from their dream of running a successful business in Moray.

With our recent Digital Inclusion Action Plan, we have pledged to take everyone along with us in the digital revolution so that we don’t entrench existing inequalities as technological progress races ahead. This huge UK Government investment is a commitment to using technology to make lives in Scotland better as well as turbocharging local economies to deliver on our growth mission under the Government’s Plan for Change.”

Openreach Deputy CEO, Katie Milligan, said:

“Full fibre is the UK’s most reliable broadband technology, and more than half of Scotland’s homes can already order it thanks to Openreach. But we believe everyone deserves access to fast, reliable connections, so we’re proud to be helping extend access to communities that would otherwise be left behind. Our new network’s a catalyst for growth and jobs, with experts predicting it’ll bring a £4.4 billion boost to the Scottish economy and a raft of social and environmental benefits. We’re confident we’ll reach as many as 30 million UK premises by 2030, assuming the right economic conditions exist.”

Richard Lochhead, Scottish Government Business Minister, said:

“This new contract brings even more investment to Scotland and we are committed to working with the UK Government and Openreach to drive efficiencies across both the R100 and Project Gigabit programmes and maximise gigabit coverage.

Through the Digital Scotland Superfast Broadband (DSSB) programme and our ongoing efforts with R100, over one million faster broadband connections have been delivered across Scotland through public investment – developing infrastructure, knowledge and experience that will be essential in ensuring the success of Project Gigabit in Scotland.”

The areas covered by this Type C contract typically reflect locations where no or no appropriate market interest had previously been expressed before to the Government’s umbrella BDUK agency, or areas that have been descoped or terminated from a prior plan.

Areas like the ones above are often skipped due to being too expensive (difficult) for smaller suppliers, which is why Openreach was favoured to scoop them up and ultimate secured the related framework. All the other Project Gigabit contracts have gone to smaller alternative networks (altnets).

The new contract award also complements GoFibre’s recent success in securing the smaller £26.2m (state aid) Project Gigabit contract for the Scottish Borders and East Lothian regions, which will see them reach an additional 11,000 premises across hard-to-reach rural areas (here). More contracts are also expected to be signed later this year for Orkney, Shetland and across the East of Scotland, although these could just as easily go to different network operators.

The work is designed to complement the Scottish Government’s own £600m R100 programme, which is separately working with Openreach to reach another 113,000 premises in hard-to-reach rural locations by 2028 (the vast majority of this will get FTTP).

In that sense, the Project Gigabit contracts for Scotland should be seen as the successor to the R100 project, although the new contract doesn’t clarify how long it will take to reach the stated 65,000 premises (note: this is down from the 76,400 that was originally being targeted under call off 6).

NOTE: The responsibility for broadband in Scotland is reserved to Westminster, but that doesn’t stop local and devolved authorities from making their own investments, which we’ve previously seen via the R100 programme (Reaching 100% – superfast broadband coverage).

Huawei and Singtel on building a sustainable network  | Total Telecom

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Interview 

The telecom industry is at the forefront of digital transformation, but with growing concerns about energy consumption and environmental impact, operators and vendors are prioritising sustainability

In the WinWin Live Studio, Emanuel Kolta, Lead Analyst at GSMA Intelligence, sat down with Lim Yu Leong, Vice President, Group Strategy, Engineering and innovation at Singtel, and Singleton Zhou, President of Network Consulting and Integration services at Huawei GTS to discuss the Green Network Index (GNI), which is a figure developed by the GSMA to assess and compare the environmental sustainability of mobile networks. 

Singtel has recently implemented the Singtel Group Environmental Framework, which focuses on two key areas: 

  1. Climate action: Reducing greenhouse gas emissions, integrating renewable energy, and optimising network energy efficiency.
  2. Product stewardship: Promoting responsible sourcing, sustainable packaging, and e-waste management to support a circular economy.

Singtel’s commitment to sustainability has earned it an A score on the CDP 2023 Climate Change assessment, up from A- in 2022, making it the first Southeast Asian telco to achieve this recognition.  

From the carrier’s perspective, Huawei has also helped the advancement of green telcos. Zhou emphasised that legacy telecom equipment consumes excessive energy and space. To address this, Huawei has:  

  1. Modernised 100,000 sites and 4,000 equipment rooms in 2024, helping operators save 740 million kWh of electricity.
  2. Reduced OPEX costs by optimising equipment usage and improving network migration.
  3. Supported zero-outage transitions using its NetLIVE platform, which uses digital twin technology and AI-driven risk assessment to ensure seamless migrations. 

Another huge challenge in modernising telecom networks is maintaining reliability. According to ENISA statistics, network incidents have increased by 35% annually, making resilience an even bigger priority. 

To combat this, Huawei has deployed its security and resilience networks solution, enabling operators to proactively manage risks. Their NetLIVE platform has already prevented 30+ operational risks in network change projects and improved first-time success rates to 99.99%. 

“We have deployed network resilience solution in several projects. Carrier A’s core network fault can cause a 12-hour interruption, affecting more than 5 million users. After reconstruction, the interruption time was shortened to 1.5 hours, and only 1 million users were being affected,” said Zhou. 

“In addition, the network accident rate was reduced by 70% as well. China operator B adopted our network change resilience solution, which has intercepted more than 30 operation risks. For implementing ‘network change’ request, the ‘first-time success rate’ exceeded 99.99%, and no major accident has occurred,” he continued. 

The Green Network Index (GNI) provides telecom operators with a structured approach to measuring sustainability efforts. For Singtel, the GNI has been a valuable benchmarking tool, allowing it to: 

 – Assess its carbon footprint and energy efficiency.  

– Identify areas for improvement and enhance network sustainability.  

– Align with global best practices in green telecom operations. 

For Huawei, the GNI has helped standardise energy conservation efforts across more than 200 operators worldwide. Their NetLIVE platform, currently deployed in multiple regions, enables operators to track and optimise their environmental performance in real time. 

Looking forward, Singtel will continue refining its sustainability strategies and leveraging the GNI for continuous improvement. Huawei will expand its collaboration with global operators, focusing on low-carbon development and energy-efficient technologies. 

“We firmly believe that deep collaboration is key to accelerating green transformation in the ICT industry. Singtel’s strategy to systematically advance carbon reduction through the GNI aligns closely with Huawei’s philosophy of “More Bits, Less Watts”.,” said Zhou. 

NO! Your Broadband Almost Certainly Won’t “grind to a halt” Today | ISPreview UK

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Over the past few days’, we’ve seen a succession of scaremongering newspaper articles, which appear to warn UK consumers that their wireless routers or broadband may “grind to a halt” during this week’s heatwave. The articles appear to have been triggered by some advice that Virgin Media issued, but the reality is that this week’s weather won’t cause any major broadband issues.

Some of the articles that we’re talking about can be found here, here and here. Most of the headlines give the impression that a mass broadband outage may be in the offing, which is despite the fact that this is all based off some simple common-sense advice that Virgin Media issued, where they advised customers to keep their routers (Hubs) “out of bright sunlight” due to the risk that they may “slow down … or even grind to a halt altogether“.

NOTE: During the 40c+ heatwave of 2022, some broadband engineers did have to protect a few vulnerable street cabinets with umbrellas and other methods (here), but there were no mass broadband outages. So you really shouldn’t worry about 20-28c so much.

First things first, this week’s “heatwave” is pretty tame and expected to peak into the high 20s in some areas. On the one hand, that’s fairly warm for this time of year and part of the world. But on the other hand, it’s not a patch on the 40c+ heatwave that much of the country experienced in 2022 (much more of a concern) and is below the more typical and often location specific summer peaks of c.35-38c. Small and often very isolated outages are still possible in warm weather, but for the vast majority of people there’s really no need to worry, and we have not seen a noticeable spike in complaints.

All electronic devices generally do emit some heat, even if you can’t always feel it, and the least efficient ones tend to produce more than most. Most router manufactures are aware of this and design their hardware to operate at temperatures of up to around 40c (varying a bit between manufacturers).

Sadly, an overheating broadband ISP router is something that can happen, although even many of the devices with a stated tolerance of up to 40c may actually continue to function for a handful of degrees past that point. But experiences do vary, and we should point out that your mobile phones, laptops, game consoles, tablets and other electronics may also run into their own issues.

However, a router that overheats, or which nears the point of overheating, will often do one of several things. The most likely outcome is that the device’s processor (CPU / APU) will throttle back and performance will be degraded, which could affect response times on the device’s User Interface (UI) and might also impact your LAN and WiFi speeds or connection stability. But this will also lower the heat output and protect the device.

Sometimes routers, just like other electronics, will get so hot that they restart themselves. But in most cases, this is only temporary, and the device will quickly return to normal, causing a short connection drop. Only very rarely does this result in complete hardware failure and, as we say, a 20-28c style heatwave is generally well within the tolerance of most such networking kit.

Suffice to say, nobody should worry, and the vast majority of people are already sensible enough NOT to stick such kit in direct sunlight or place it on top of an existing heat source (it doesn’t take a heatwave to break a router if you do this). Otherwise, we’ll repeat the same tips we’ve given in the past.

ISPreview’s Top Tips for Keeping Broadband Routers Cool

1. Never place it in direct sunlight, obviously.

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2. Never allow your pet to use the router as its own personal sleeping mat. Yes, it might seem cute, but the slim risk of this causing an electrical fault, fire or overheating is something best avoided. Just remember, cats can be jerks, so they won’t obey your orders and even placing said device within a ring of defensive orange peel may not be enough to stop their unwanted advances toward your personal centre of internet excellence.

3. Place the router on a hard and flat surface (ideally something cool), which should allow the air to move freely around it (especially below the device). Wall mounting the device can also help (vertically), provided the wall itself isn’t transmitting a lot of heat (e.g. south facing walls with no cavity insultation will get warmer). In other words, never put your router on a surface that doesn’t allow heat to escape.

4. Some older / cheaper routers and chipsets are more susceptible to heat problems, especially if they’ve had a lot of usage, and at the extreme you might need to consider buying a newer device. Mind you, having an ultra powerful device can sometimes be similarly problematic. Granted, this is a pretty rubbish “tip“, so let’s move on.

5. Consider buying a cheap laptop size cooling mat / pad for the router. Kit like this can be had for around £15-£30 (examples) and often includes a small internal USB fan, which is handy because some routers include low-power USB ports that can be used to run the fan(s). Alternatively, any old cheap fan pointed at the router will do, but this probably isn’t really necessary for this week’s heatwave.

6. If the heat is truly horrific in your home (i.e. 40c+), then it may be wise to switch the router off when not in use. In fact, get out of the house yourself and find shade. But don’t restart it too often if you’re on an older DSL (ADSL, FTTC etc.) based connection, as they don’t respond well to being repeatedly switched on and off during the day (can result in a loss of speed). But in our experience, there’s usually not much harm in turning it off once in the day for a period, although this really is a last resort.

7. Disable non-critical router services when not needed. The less the router has to do, the less heat it will produce and the faster it can operate. Some routers allow you to disable specific services (e.g. wifi, connection logs etc.) and, during hot weather, this can help to keep the device running smoothly. On the other hand, it’s probably best not to fiddle with these things unless you know what you’re doing.

8. Situate the router in the coolest room possible, which is often the lowest point in your home with the thickest walls. Unfortunately this might constrain the performance of your wireless network, thus there’s a careful balancing act to consider.

9. Buy Air Conditioning for your home, provided you can afford the energy bills or have a solar/battery system to off-set the usage.

Hopefully it goes without saying that pouring ice or ice water over your router, or even putting it in the fridge, are both things that should be avoided.