SoftBank to acquire Ampere Computing for $6.5bn | Total Telecom

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News 

SoftBank has announced an agreement to acquire US based semiconductor design company Ampere Computing Holdings LLC for $6.5 billion

The deal, made through SoftBank subsidiary Silver Bands 6 Corp, highlights SoftBank’s growing interest in AI and energy-efficient computing technology. 

Ampere specialises in high-performance, energy-efficient computing solutions based on the ARM architecture. The acquisition is expected to strengthen SoftBank’s presence in AI computing, an area of increasing importance as demand for AI-driven data processing continues to grow. “The Transaction is aligned with SBG’s broader strategic vision and commitment to driving innovation in AI and compute,” the press release read. 

SoftBank’s Board of Directors has approved the deal, but it still requires regulatory clearance, including approval from US antitrust authorities and the Committee on Foreign Investment in the United States (CFIUS).   

SoftBank expects the acquisition to close in the latter half of this year. Once finalised, Ampere will become a wholly owned subsidiary of SoftBank. 

Back in June last year, SoftBank was one of the founding companies of the Global Telco AI Alliance, along with Deutsche Telekom, SK Telecom, e& and Singtel. The joint venture was signed for telco AI development, with each company equally investing. 

The five companies have agreed to develop Large Language Models (LLMs) that are specifically designed to meet telco needs, in areas such as improving customer interactions via digital assistants and chatbots. The LLMs will be tailored to the needs of the five companies in their respective markets, allowing them to reach a combined customer base of around 1.3 billion people in 50 countries. 

Keep up to date with the latest international telecoms news by subscribing to the Total Telecom newsletter 

Also in the news:
Google announces agreement to acquire Wiz for $32bn
How small moves ignite industry-wide change
Liberty Global in talks to acquire Vodafone’s stake in Dutch JV VodafoneZiggo 

BT UK to Shut Older Contact Centres in Leeds and Exeter | ISPreview UK

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Telecoms and broadband giant BT has confirmed to ISPreview that, as part of their ongoing UK programme to modernise and consolidate the number of offices they have, they’ve decided to close their Contact Centres in Leeds and Exeter over the “coming months“. The move is expected to impact hundreds of jobs, but many will be consolidated into more modern sites.

In terms of BT’s Exeter site at Exbridge House, the operator is proposing to relocate workers to their Plymouth office, which has benefitted from a huge upgrade. This is deemed to be a better approach than spending big to bring their existing site in Exeter up to the right standard.

BT believes the Plymouth office is within a commutable distance of the current office in Exeter, although inevitably some staff members will disagree with that. BT has thus pledged to work with those individuals on other available options, or to help cover some of their travel costs if eligible.

A BT Group spokesperson told ISPreview:

“We’re consulting with colleagues and trade unions on our proposals to relocate colleagues at our Exeter contact centre to our Plymouth office, which benefited from a multi-million-pound upgrade in 2022. Around 900 colleagues are already based at our Plymouth office. By relocating our colleagues to Plymouth we can ensure they can work from a state of the art workplace and have greater career opportunities within a larger location, which aren’t available today.

BT Group continues to make record investments in the South West’s infrastructure helping to transform and futureproof the region’s digital economy, including investing in Openreach’s full fibre network and EE’s 5G mobile network.”

The situation at one of BT’s Leeds offices on Marlborough Street is very similar to the one in Exeter. The plan here is to relocate colleagues into either their refurbished Doncaster office or their brand-new Sheffield office, both of which are already home to thousands of colleagues. None of this will impact BT’s other Leeds office in Sovereign Street.

A BT Group spokesperson told ISPreview:

“We’re consulting on proposals to relocate colleagues based at one of our Leeds offices (Marlborough Street) to other offices in the area. This includes moving to our refurbished Doncaster office or our brand-new Sheffield office, both home to thousands of colleagues. By relocating our colleagues to other state of the art workplaces, we will be able to offer better career opportunities and modern facilities within a larger location, which aren’t available today.

BT Group continues to make record investments, as well as in our offices, in infrastructure in the region, helping to transform and futureproof the area’s digital economy.”

BT said there would be no impact to customers from either of these proposals. Credits to one of our readers (Ed) for spotting the change.

Feinman sounds alarm following departure as director of BEAD | Total Telecom

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low angle photo of flag of U.S.A

News

Evan Feinman has not held back in the media after departing as the director of the BEAD Program at the NTIA last week

By: Brad Randall, Broadband Communities

Evan Feinman has been sounding the alarm in media interviews after he departed from his duties as director of the nation’s massive $42 billion Broadband Equity, Access, and Deployment (BEAD) Program.

Feinman, who served his last day as director of the BEAD Program last Friday, has since spoken out following his departure from the National Telecommunications and Information Administration (NTIA).

Yesterday, in an interview with Feinman published on the Financial Times website, Feinman suggested that he was pressured by Secretary of Commerce Howard Lutnick to increase the role of low-Earth orbit (LEO) satellite coverage in the BEAD Program above other considerations.

According to the Financial Times, Feinman said he was asked by Lutnick if he had spoken with Elon Musk.

Musk’s company, SpaceX, famously owns Starlink, which provides LEO coverage, as a subsidiary.

However, according to Feinman’s comments in the Financial Times, Musk does not practice what he preaches.

“Musk, when Tesla opens up a facility, doesn’t put it on Starlink, he gets fiber,” Feinman told the Financial Times. “You need fiber in your town to have an economic future.”

Additionally, a departure email from Feinman published by WirelessEstimator.com further highlighted more of Feinman’s parting concerns about the direction of the BEAD Program.”The new administration seems to want to make changes that ignore the clear direction laid out by Congress, reduce the number of American homes and businesses that get fiber connections, and increase the number that get satellite connections,” Feinman wrote in the email.

“The degree of that shift remains unknown, but regardless of size, it will be a disservice to rural and small-town America.”

His comments in the email continued.

“Stranding all or part of rural America with worse internet so that we can make the world’s richest man even richer is yet another in a long line of betrayals by Washington,” he stated.

Use code ‘AGENDA20’ before midnight for 20% off tickets for Broadband Communities Summit 2025 in Houston.

Also in the news:
Google announces agreement to acquire Wiz for $32bn
How small moves ignite industry-wide change
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The AI WAN revolution  | Total Telecom

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Interview

At a Mobile World Congress consumed with AI’s evolving role in mobile networks, Huawei’s new AI WAN solution shows that the AI transformation is extending to every facet of network infrastructure

We caught up with Huawei’s President of  Router Domain, Data Communication Product Line, Mr Zuo Meng, to discuss this new solution and what incorporating AI into WAN technology will mean for carriers.   

The growing IP network challenge 

For many years now, it has become increasingly clear that carriers’ traditional business model, based primarily on selling bandwidth, is producing lacklustre results. Efforts to diversify these offerings have similarly failed to generate a significant boost in revenues, leaving the market. 

“User traffic growth is relatively slow, and this means that traditional revenue growth has also been small,” said Meng. “At the same time, new business is not growing as fast as hoped. Carriers are trying to move away from selling bandwidth and instead sell services, but they have seen only limited success.”  

To make matters worse, Meng explained, IP networks continue to grow in complexity, with more nodes, more devices, more diverse communication protocols, and greater encryption than ever. This makes O&M configuration a major challenge, driving up OPEX for operators and requiring greater levels of automation to ensure a smooth user experience. 

“Carriers are not only looking for operational simplification, but also the potential to explore new business models and revenue streams. For that, they will need AI integrated in their WAN networks.” 

 A solution in three parts 

To overcome these fundamental challenges and create future-proofed IP networks, Huawei has focussed its AI WAN efforts on three key elements: embedding AI within the router, enhancing AI connections, and introducing AI agents in the ‘AI Brain’. 

The base layer: AI Router  

The first aspect of Huawei’s AI WAN solution is the incorporation of AI into the WAN hardware itself, allowing for more intelligent traffic management. Most importantly, this will allow the router to identify encrypted traffic without needing to access user data, improving both efficiency and security.  

“The primary function of AI routers is to identify the application responsible for sending a data package”,” explained Meng. “Effective analysis of an application’s behaviour allows this identification without the need to inspect the data packet itself”  

The middle layer: AI new connections  

By leveraging AI, the solution can also help more effectively adjust itself to meet the network requirements in various applications in the ToC, ToH, and ToB segments. This includes flow-level scheduling, allowing multiple value-added services to run efficiently simultaneously, without compromising network quality.   

“At this layer, we can make use of AI to improve IP connection reliability and throughput, or to provide guaranteed low latency for premium services,” explained Meng.  

The upper layer: The AI new brain  

At the topmost layer, the AI WAN solution is equipped with its own ‘AI brain’, based on a Network Digital Map, a kind of SDN controller. This layer supports three specialised AI agents that Huawei calls ChangeSpirit, AssurSpirit, OptimSpirit each of which can quickly assist carriers in Online change simulation, Minute-level optimization, and Fault self-disposal.  

“I think these three spirits adde d to the Digital Map will help customers to simplify their O&M very greatly,” said Meng, adding that this Network Digital Map and Network Foundation Model serves as a foundation to which new ‘spirits’ can be added. 

“In future, the existing spirts alone will not be enough. We will continue to import new spirits based on big AI models to continue to simplify carriers’ O&M,” he added. 

Helping carriers make the most of the AI opportunity  

With AI more closely incorporated into WAN, network operators will be better positioned to offer differentiated home services based around guaranteed quality of service.  

“Our solution can help identify the type of application – for example, gaming or streaming – and then speed up the network accordingly,” said Meng. “It will also help us to understand the relationship between the network’s KPI and the application’s KQI, so we can better optimise performance.”    

It will also make these networks better at handling AI-generated traffic, such that generated when training large language models. 

“A traditional router cannot identify an ‘elephant flow’ [the large amounts of remote direct memory access traffic created by GPUs during AI training], which can create challenges for the network,” explained Meng. “Our AI WAN solution can identify these flows automatically and adjust the network accordingly.” 

What does the future hold? 

Ultimately, Meng suggests that this is just the start of the telecoms industry’s journey with AI, with AI WAN set to continue to evolve in the coming years.  

“I think our three-part foundation is very stable. We’ll continue to iterate. We’ll work with our customers to identify pain points, as well as new applications,” explained Meng. “We’ve talked to many customers about AI WAN and they are all very excited – they want to advance to tests and commercialisation very quickly.” 

“In our industry, we really needed a big change, and I think AI can be that change for us. The opportunity is far greater than the challenge,” he concluded. 

Starlink Refresh UK Biz Broadband Plans, But Adds 1Mbps Speed Cap | ISPreview UK

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SpaceX’s Starlink service, which offers ultrafast broadband speeds via a mega constellation of satellites in Low Earth Orbit (LEO), has this week refreshed their range of plans for business customers and made them more affordable for those with lower data usage requirements. But there’s a nasty catch for some customers in the form of a 1Mbps speed cap.

At present Starlink has over 7,100 satellites in Low Earth Orbit (c.3,300 are v2 Mini / GEN 2A) – mostly at altitudes of c.500-600km – and they’re in the process of adding thousands more by the end of 2027. Residential customers in the UK typically pay from £75 a month for a 30-day term, plus £299 for hardware on the ‘Standard’ unlimited data plan (inc. £19 postage), which promises latency times of 25-60ms, downloads of 25-100Mbps and uploads of 5-10Mbps.

NOTE: By the end of 2024 Starlink’s global network had 4.6 million customers (up from 2.3m in 2023) and 87,000 of those were in the UK (up from 42,000 in 2023) – mostly in rural areas.

However, Starlink also offers a range of plans for business customers too, which have just been refreshed (credits to PC Mag) and reorganised around whether you want to take a “local” or “global” priority service. On the surface, there’s now a much cheaper entry-level tier for business users with only basic needs (i.e. £39 +vat per month for 50GB of data), which is good. But those who require 1TB (TeraByte) of data or more will find it more expensive.

The following comparison shows the difference, but pay close attention to the small print, if you can.

Starlink’s Old Business Plans

Starlink-old-business-plans

Starlink’s New Business Plans

Starlink-new-business-plans

The casual observer could easily be forgiven for missing the small grey print on the new plans, where it states: “Unlimited Data at up to 1Mbps download and 0.5Mbps upload speeds“. Put another way, if you use beyond the package’s “priority” allowance (e.g. 50GB or 2TB) and don’t top-up with extra data, such as by adding another 50GB for +£15 per month or 500GB for +£75, then your download speeds will be capped to just 1Mbps (0.5Mbps upload). For the avoidance of doubt, this is what the T&C’s say:

Top-Up Data.

➤ Top-Up Data Opt-In. For Priority Plans, if you exhaust the Data Block(s) purchased for a given monthly billing cycle, you can, at any time during a given monthly billing cycle, elect (opt-in) to be assigned and charged a fixed amount of “top-up” Priority data (“Top-Up Data”). Once the initial Top-Up Data is exhausted, additional Top-Up Data will be automatically assigned. Top-Up Data charges will be reflected on the invoice for the following monthly billing cycle. Unused Top-Up Data does not rollover to the next monthly billing cycle. You can track your Top-Up Data usage at any time via the Starlink App or via your Starlink account. Once you opt-in, you will be automatically billed for Top-Up Data used until you opt-out, including in following monthly billing cycles. You may opt-out of purchasing additional Top-Up Data at any time via your account in the Starlink Customer Portal or via the Starlink App. Changes to the Top-Up Data Setting mid-month will take effect immediately. Additional details can be found in the Starlink FAQs and Starlink Fair Use Policy.

➤ Top-Up Data Opt-Out. If you purchase a Priority Plan, the default setting is you will be opted-out of being assigned and charged Top-Up Data. You may either (i) opt-in to Top-Up Data as described in Section 5.2(a)(i) above, or (ii) manually purchase additional Top-Up Data as needed once your Data Block(s) is exhausted. If you exhaust your Data Block(s) purchased for a given monthly billing cycle and you do neither (i) nor (ii), your Service will be limited to substantially slower speeds (e.g., up to 1Mbps download and 0.5Mbps upload speeds) for the remainder of the month. If you consume your Data Block(s) in a given month and are opted-in for Top-Up Data, you will automatically be assigned and charged Top-Up Data to cover the remaining data consumed that month. See Section 2.4(b) and the Fair Use Policy for payment details on opting in and out of Top-Up Data.

Previously, if users used up their data allowance and didn’t top-up with more, then they could still expect usable broadband speeds, albeit much slower. The problem with capping a service to 1Mbps is that the modern internet really doesn’t play well with connection speeds that slow, including many regular websites.

Some web browsers even allow you to simulate the impact of such slow speeds, and the experience is horrible. Even Ofcom recommends 10Mbps as a minimum under their Universal Service Obligation (USO) and that’s likely to be raised in the next review, which is due imminently.

Not to mention that even many older copper ADSL broadband lines in remote rural areas can deliver better than 1Mbps. Likewise, 4G mobile in rural areas will often be a lot faster, assuming you’re within range of those. Suffice to say that we think Starlink should have set a faster minimum, although the goal here is clearly to entice business users to spend more on top-ups or bigger plans.

Vodafone UK Add Disney+ Premium to Mobile Entertainment Plans | ISPreview UK

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Customers of broadband and mobile network operator Vodafone UK may like to know that the provider has today added support on their Pay Monthly Airtime plans (i.e. those with the “Entertainment” feature) for Disney+ Premium Plans (video streaming service), which complements their existing choice of Amazon (Prime Video) and YouTube Premium plans.

The move means that, from today, Vodafone claims customers can save up to £119 on an Airtime Plan with inclusive entertainment by choosing Disney+ Premium (RRP £12.99 per month) as their Entertainment option, for only £8 per month versus Airtime plans without entertainment (i.e. saving the equivalent of £4.99 per month across a 24-month contract).

The Disney+ Premium Plan offers up to 4K UHD and HDR video, Dolby Atmos audio, ad-free movies and series, up to 4 concurrent streams, and downloads on up to 10 devices. Customers can also save more by combining Vodafone’s Full Fibre (FTTP) broadband packages with an Entertainment Plan, which saves a further £4 off combined broadband and Airtime Plan bills each month.

O2 UK Complete 4G and 5G Upgrades for 3500 Postcodes in Liverpool | ISPreview UK

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Mobile network operator O2 (Virgin Media) has today announced that they’ve completed a project to upgrade the capacity of their 4G and 5G mobile services across “over” 3,500 postcodes in the Merseyside city of Liverpool (England), which should mean “faster” mobile broadband speeds and greater reliability.

The work, which the operator said began at the “beginning of the year“, forms part of O2’s ongoing effort to invest around £700m this year into their mobile network, which enables them to deploy new technologies and keep up with increasing customer demand. All mobile operators have to conduct similar work. This comes against a backdrop of rising demand, with the amount of mobile data traffic more than doubling over the past 5 years, and the need to withdraw their old 3G network.

Dr Robert Joyce, O2’s Director of Mobile Access Engineering, said: “With customers using more data than ever before, the improvements we’ve made at over 3,500 postcodes in Liverpool will ensure local people and businesses can access reliable connectivity that is so essential in powering our customers’ digital lifestyles. As part of our Mobile Transformation Plan, we are continuing to invest in our network with future upgrades planned to ensure that we can continue to support our customers both now and in future.”

Ofcom Set Out Changes to Boost UK Broadband in 2026 Market Review | ISPreview UK

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The national telecoms regulator, Ofcom, has today published their proposals for the new Telecoms Access Review 2026 (TAR), which it hopes will help to “promote competition and investment” in gigabit broadband and business connectivity. Broadly speaking, the regulator will be updating and tweaking their existing approach, with few radical changes this time around.

The regulator only conducts a single holistic review of the markets for both Business Connectivity (i.e. Leased Lines / Ethernet and Dark Fibre etc.) and the more residential focused Wholesale Local Access (i.e. broadband products like FTTP and FTTC etc.) sector every 5 years, which makes this very important. The review also covers inter-exchange connectivity (IEC) and wholesale access to existing physical infrastructure (PIA etc.).

NOTE: Ofcom states that their last review helped to push gigabit-capable broadband to cover more than 25 million UK homes (83% of the UK) and full fibre (FTTP/B) to 20m (69%). But they predict full fibre alone could reach 96% by 2027 “with the right regulation and support“. 

The last review, which was published in March 2021 (here), introduced lots of changes, such as regulation of Openreach that varied by geography, a new Dark Fibre Access (DFA) product, measures to help retire legacy copper line networks (ADSL, analogue phone etc.), limited restrictions on broadband discounts and new Quality of Service (QoS) standards.

Some of those changes helped to accelerate the roll-out of Fibre-to-the-Premises (FTTP) coverage across the UK, which has been supported by a wide mix of alternative networks (Summary of UK Full Fibre Builds), albeit with the likes of Openreach, Virgin Media (inc. nexfibre), CityFibre, Netomnia (inc. Brsk), CommunityFibre and Hyperoptic having the biggest impacts. But many operators have recently suffered a slowdown due to the worsening economic climate (high interest rates, rising build costs and aggressive competition etc.).

Ofcom’s latest review will thus face a particularly difficult challenge because they will need to avoid doing anything that might upset the current inward flow of investment, particularly while that flow is already under strain.

Ofcom’s TAR 2026 Proposals

The regulator has spent the past year gathering evidence on the state of the current market and industry feedback, which has today resulted in the publication of their first tentative proposals for the next Telecoms Access Review 2026 (TAR).

The goal of all this remains the same as it was before, which is “incentivising investment and promoting network competition.” But as usual it means that Ofcom still has the incredibly difficult job of trying to balance the many competing (vested) interests of different operators, and inevitably there will always be winners and losers.

Summary of the Key TAR 2026 Proposals

We are proposing that BT has significant market power (SMP) in a number of markets, and so are proposing a regulatory framework to address the competition concerns that arise as a result.8 Our proposed remedies are the same as in our last review, except where recent or prospective market developments indicate an update is necessary to provide regulatory stability and maintain incentives for investment and network competition. Our proposals are:

➤ Maintaining access to Openreach’s telegraph poles and underground ducts:

We propose that Openreach will continue to be required to allow all network operators to deploy and operate their own fibre networks using its infrastructure through its Physical Infrastructure Access (PIA) products. To ensure a level playing field between Openreach and other network operators, we propose that Openreach will continue to be subject to a strict no undue discrimination obligation and that the charges paid by other operators should reflect a fair share of Openreach’s costs, based on their use of Openreach infrastructure. While our approach to PIA rental charges is broadly consistent with that set out in 2021, we have made some adjustments to ensure that there is a level playing field.

➤ Continuation of our approach to regulating wholesale broadband differently in different parts of the UK, to reflect the potential for effective network competition:

We recognise that competitive conditions are different across the UK for the supply of wholesale broadband services, and so propose to maintain our overarching approach to reflect this. While we have seen significant network investment since 2021 by rivals to Openreach, we do not think there are any areas yet where competition is sufficiently well-established or effective (i.e. ‘Area 1’). We therefore propose to define two distinct geographic areas:

• Area 2, where there is, or there is likely to be potential for, material and sustainable competition. We propose that this area is expanded from 70% to cover 90% of UK premises, reflecting more widespread build (actual and planned) by altnets than envisaged in 2021. We propose to continue setting regulation that promotes investment and competition by alternative providers (including maintaining a stable regulatory environment for those investments already made), while also providing protection to consumers as competition develops.

We propose to do this by continuing to set flat, inflation-adjusted prices for a basic superfast broadband product whilst allowing flexibility on pricing for other speed services. To ensure this price cap remains effective, we propose to move the regulation from Openreach’s products that support download speeds of up to 40 Mbit/s to those supporting up to 80 Mbit/s, in line with changes in the market driven by the increasing use of data by consumers.

• Area 3, where there is not, and there is unlikely to be potential for, material and sustainable competition. In the remaining 10% of the UK, we will continue to focus on allowing Openreach the opportunity to recover the reasonable costs of its investments in rolling out its full-fibre network commercially, but recognise the important role public subsidy will play in rollout in this area.

We also seek to promote competition based on access to Openreach’s network to protect consumers. As in Area 2, we propose to move the price cap regulation from Openreach’s products that support download speeds of up to 40 Mbit/s to those supporting up to 80 Mbit/s, and set flat, inflation-adjusted prices for these products.

➤ Fair wholesale prices for Openreach and other networks:

While Openreach is able to make its full-fibre services attractive to its Internet Service Provider (ISP) customers, we propose to maintain restrictions on deals that could stifle investment and the development of sustainable network competition. Specifically, we propose to continue to restrict Openreach’s ability to set geographic discounts and to extend this to cover all charges (not just rental charges as in the previous review).

We are also concerned that Openreach could offer commercial terms that deter ISPs from using competing networks, depriving these networks of demand and undermining the development of network competition in the long run. We propose that Openreach should continue to be required to give notice of the introduction of certain commercial terms, and that this notice period be extended from 90 days to 120 days. This allows us to assess any deals before they take effect. We are also providing updated guidance on the types of commercial offers that we might consider to be problematic.

➤ Supporting migration from legacy networks and exchange exit:

As Openreach lays a full-fibre network to replace the ageing copper network, it should not have to incur unnecessary costs in running two parallel networks. We propose to continue our support for a gradual transition away from Openreach’s copper-based network, while facilitating the wider objectives of this review, including promoting network competition and protecting consumers. We propose to progressively transfer regulation (including price protections) from copper to full-fibre services in line with the approach set out in 2021.

Openreach will also start to exit exchanges during this review period and is currently negotiating with its customers on specific terms of exit. We are supportive of Openreach’s objectives, which provide the opportunity for both Openreach and other providers to consolidate infrastructure, reduce energy consumption and increase efficiency. We are proposing to maintain our existing regulation where appropriate, to mitigate risks to competition and consumers during this review period, as well as proposing changes to rules for services that connect exchanges together, to reflect exchange exit.

➤ Continuation of our approach to regulate leased lines differently in different parts of the UK, to reflect the level of current or prospective competition:

We recognise that competitive conditions are different across the UK for the supply of leased lines services, and we propose different market boundaries compared to wholesale broadband services reflecting differences in how the markets have developed since 2021. We are not revisiting our previous assessment of the Central London Area (CLA), which has been deregulated since 2019. Elsewhere, we propose different regulation in different areas as follows:

• High Network Reach (HNR) area, where there is significantly more leased lines network competition, but BT still has SMP. In this area, which covers 9% of UK postcode sectors, we propose that Openreach should provide access to its leased lines services at fair and reasonable prices.

• Area 2 where there is, or there is likely to be the potential for, material and sustainable competition. In this area, which covers 42% of UK postcode sectors, we propose to continue to require Openreach to provide access to its active leased lines services, and to set flat, inflation-adjusted price caps.

• Area 3 where there is not, and there is unlikely to be potential for, material and sustainable competition. In this area, which covers 46% of UK postcode sectors, we propose to continue to require Openreach to provide dark fibre and to set prices based on its reasonable costs. In addition, we propose to continue to require Openreach to provide access to its active leased lines services. For higher bandwidth active services, we propose to maintain flat, inflation-adjusted price caps while the market transitions to dark fibre. For lower bandwidth active services (1 Gbit/s and below), we propose to reduce prices in line with costs as dark fibre is a less attractive alternative than we expected in 2021.

➤ Inter-exchange connectivity (IEC) market:

IEC services are used by telecoms providers to connect BT exchanges located in different geographic areas in order to deliver traffic between their customers and their own networks. IEC services typically use similar products to those in the leased lines access market, such as leased lines at different bandwidths and dark fibre. We propose to deregulate exchanges where there has been an increase in competitor presence since our last review such that Openreach now faces two or more competitors.

In cases where Openreach faces one or no competitor at an exchange, we propose to require Openreach to provide dark fibre, with prices set to reflect reasonable costs. Compared to our approach in 2021, this extends the availability of dark fibre to exchanges where there is one competitor present or nearby, because we do not expect further material competitive investment in these exchanges.

Our proposals seek to promote competition through access to dark fibre, which we consider to be an attractive remedy for IEC services, and to protect consumers from high prices. We also propose to continue to require Openreach to provide active IEC services from these exchanges and propose to set flat, inflation-adjusted prices.

➤ Quality of service (QoS):

We are proposing to broadly maintain the existing rules for how quickly Openreach must carry out repairs and installations of its main network access products in regulated markets including copper-based broadband, Ethernet and dark fibre. However, to reflect the decline in Openreach’s copper-based broadband services over the review period, we are proposing an adjustment in how performance is assessed. Where customers have no choice but to rely on Openreach for their full-fibre broadband services (i.e., Area 3), we are proposing new backstop QoS standards.

➤ Our approach beyond 2031:

Consistent with the approach we set out in 2021, we recognise that the investments being made by all network operators in gigabit-capable networks have long payback periods and material competition takes time to develop and become sustainable. While our future decisions will depend on the circumstances that exist when we carry out our next reviews, we are reiterating how we would approach future decisions. If we consider that investment and sustainable competition are still in the process of emerging beyond 2031, we would expect to continue to regulate in a way that continues to support this.

If there is a need to move to cost-based regulation of Openreach in the future, we will honour the fair bet principle. This means that in setting any price controls, we would expect to allow BT to keep the upside (i.e. returns in excess of its cost of capital it has earned up to that point), as well as ensuring it can earn its cost of capital going forwards. This means that BT would have the opportunity to earn a return above its cost of capital over the whole fibre investment cycle.

Overall, Ofcom appears to have chosen to maintain much of what their 2021 review introduced, albeit with some big tweaks here and there to reflect natural changes in the market and current levels of network coverage / competition. Some notable changes include the shift to take Openreach’s 80Mbps (20Mbps upload) tier on FTTP/C as the regulated product instead of 40Mbps. Many ISPs already view 80Mbps as their entry-level, but the impact of this will be limited, particularly for those still stuck on slower FTTC lines as the only option.

Ofcom also appears to have got a little bit tougher on Openreach’s ability to discount the wholesale price of their FTTP broadband products for ISPs, which could have implications for a hypothetical “Equinox 3” price cut in the future. But the regulator hasn’t completely blocked this avenue, so it remains to be seen how the operator and rivals will respond.

Alternative networks, which are carrying a lot of financial risk, often complain that any price cuts by Openreach makes it harder for their own rival FTTP networks to gain a return on their investment – allowing the incumbent to use its scale against them. On the flip side, Ofcom can’t completely block Openreach from responding to the growing competition, particularly as they lose hundreds of thousands of broadband lines to altnets each year and consumers benefit from such competition via lower prices.

However, one potential risk in the changes could yet stem from Ofcom’s decision to identify more of the UK as being competitive, which is understandable given the rise in competing networks. But at the same time it may serve, in those new areas now deemed to be competitive, to soften some of the protections that altnets previously enjoyed vs Openreach. We are still assessing this as the documents are extremely long and complex.

Natalie Black, Ofcom’s Group Director for Networks and Communications, said:

“The roll out of full fibre across the UK is a British infrastructure success story. Four years ago, less than a quarter of UK homes and offices had access, and it now stands at nearly seven in 10. But we do not take this momentum for granted, and today we are setting out how we can work with the sector to finish the job.

It means that people and businesses in nearly all corners of the country will get faster, better broadband, fuelling economic growth and enabling technologies like artificial intelligence to benefit everyone.”

On the surface we couldn’t spy any truly radical or massive surprises, which is to be expected as the rules that Ofcom set down in 2021 were largely designed to foster a stable market for the next decade (i.e. Ofcom seem to be keeping their options open for bigger changes in the next post-2031 review). But on the other hand, the regulator’s review is MASSIVE (many hundreds of pages) and devils can often be found in the detail, which may take us more time to fully uncover.

The closing date for this consultation is 12th June 2025 and Ofcom then intend to publish their final decisions in March 2026.

Ofcom’s Telecoms Access Review 2026 (TAR) Consultation
https://www.ofcom.org.uk/../consultation-promoting-competition-and-investment-in-fibre-networks-telecoms-access-review-2026-31/

New Which Survey Award Best and Worst UK Broadband ISPs for 2025 | ISPreview UK

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Consumer magazine Which? has published the results from their latest broadband ISP satisfaction survey, which questioned 4,347 UK adults (Dec 2024 to Jan 2025) about their internet providers. Overall three ISPs were labelled ‘Recommended Providers‘ – Zen Internet, Plusnet and Utility Warehouse, while NOW TV (NOW Broadband) and Virgin Media were ranked at the bottom.

The survey itself typically questioned respondents about their experiences across several categories, including broadband service speeds, connection reliability, value for money, ease of contacting, customer service, technical support, overall communication and ease of setup.

In addition, the survey also ranked each provider by “Customer Score“, which is based on the respondent’s satisfaction and their likelihood to recommend the service. One catch with a survey of this limited size is that they needed at least 50 responses to include a survey result, which tends to exclude many smaller ISPs from the survey, although the likes of Hyperoptic and CommunityFibre did make it into the table.

Most of the largest broadband ISPs ended up featuring in the bottom half of Which?’s table, with Virgin Media receiving the lowest customer score of 60% (tied with NOW Broadband). Virgin was rated poorly for several areas including ease of contact, customer service, communication, technical support and value for money.

A Virgin Media spokesperson countered that they were “committed to providing consistently excellent service“, before noting how “complaints to Ofcom about [us] were at their lowest levels since 2017 at the end of last year, while 92% of complaints raised in the past three months were resolved within 24 hours, and call transfers and waiting times have fallen significantly.” Virgin Media believes these “green shoots are a more accurate reflection of the improvements we’re making than Which?’s survey, which represents just 0.01% of our customer base.

Which? 2025 UK Broadband Survey Results (Customer Score)

RECOMMENDED PROVIDER
Zen Internet – 77%

RECOMMENDED PROVIDER
Plusnet – 73%

RECOMMENDED PROVIDER
Utility Warehouse (UW) – 72%

CommunityFibre – 71%

Hyperoptic – 69%

Vodafone – 69%

EE – 68%

BT – 64%

Sky Broadband – 62%

TalkTalk – 61%

NOW TV / NOW Broadband – 60%

Virgin Media – 60%

Sky Mobile UK Simplifies eSIM Setup for Apple Devices | ISPreview UK

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Customers of the Sky Mobile (Sky Broadband, Sky TV etc.) service, which harnesses O2’s Mobile Virtual Network Operator (MVNO) platform, may like to know that they’ve recently made it even simpler for you to activate your eSIM on Apple devices (iPhone etc.) with iOS 18 or later. No more scanning of QR codes.

The change means that when you purchase an eSIM and choose to install it on an Apple device, you’ll now receive a ‘Quick Install’ link instead of a QR code. “This new feature takes you directly to the installation and activation stage — making it a seamless experience right from the start,” said Sky. Customers can get the link by logging into their Sky account and then entering the eSIM confirmation code that is sent by email.

NOTE: eSIMs embed an electronic SIM into your device (Smartphone) that could – once fully implemented – make it easier and quicker to switch between operators (e.g. not having to wait for a SIM card to arrive) and to use additional networks alongside your main mobile service (e.g. eSIMs for travel when abroad).

However, Android users, and those on older versions of iOS, will still have to follow the regular eSIM activation steps by scanning a QR code.