Vodafone Top 1.61 Million UK Broadband Customers as Mobile Declines | ISPreview UK

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Mobile network operator and UK ISP Vodafone has today published their Q4 FY25 financial results, which confirms that their fixed line broadband base grew by a healthy 61,000 in the last quarter to total 1.61 million customers (down from 72k added in Q3 2024). But their mobile base fell again to total 18.175m (down by -125k in Q4 vs -174k in Q3).

In terms of their UK fixed broadband services, the operator reported more growth, with a quarterly addition of 61,000 customers (or 227,000 across the whole year) – thanks in part to being widely available across both Openreach’s and CityFibre’s national networks. The provider’s full fibre (FTTP) coverage can now reach a combined total of 19.4 million UK households (up from 18.4m last quarter).

As for their mobile base, Vodafone reported a quarterly rise of 41,000 in Pay Monthly customers (vs an increase of 1,000 in Q3), but there was yet another decrease of -166,000 in Prepaid / PAYG customers (vs -175k in Q3). Finally, quarterly mobile broadband (data) usage across their UK network increased to 655,568 TeraBytes (up from 643,984 TB last quarter).

NOTE: The Data usage figure above represents the sum of downlink and uplink traffic, all APNs (e.g. web, wap, corporate APNs, MMS), femto traffic (if applicable), inbound roamers and MVNOs – excluding data resulting from voice over LTE traffic.

Margherita Della Valle, Vodafone Group CEO, said:

“Since I set out my plans to transform Vodafone two years ago, Vodafone has changed. We have reshaped Europe, we are seeing the positive impact of our drive for customer satisfaction in all our markets – most noticeably in the UK and Germany – and we have delivered strong operational improvements across the business. Clearly there is much more to do, but this period of transition has repositioned Vodafone for multi-year growth.

Looking ahead, we expect to see broad-based momentum across Europe and Africa, and for Germany to return to top-line growth during this year. This is reflected in our guidance for profit and cash flow growth for the year ahead.”

Finally, the operator saw their quarterly UK service revenue reach €1,489m (down from €1,507m in the previous quarter). The full report is here (PDF).

AllPoints Fibre Signs UK Partnership with Business ISP Gamma | ISPreview UK

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Broadband operator AllPointsFibre Networks (APFN) has today signed a new “long-term” partnership with UK business ISP Gamma Communications. The deal will give Gamma and its partners access to APFN’s new aquila wholesale platform and the ability to sell products via their national Fibre-to-the-Premises (FTTP) network.

Just to recap. Aquila now states that it’s available to c. 19 million UK homes and businesses, which is roughly in keeping with the respective network expansions of major partners at Openreach, BTWholesale and CityFibre. In addition, this platform also includes APFN’s own-built “full fibre” (FTTP) infrastructure via the recent consolidation of their three alternative networks – Giganet, Swish Fibre and Jurassic Fibre.

Gamma plans to take advantage of aquila’s capabilities to offer thousands of potential Business Full Fibre and Ethernet connections to its customers. The provider already works with organisations like Tui, the Open University and the British Heart Foundation.

Nisreen El-kaloush, APFN Chief Commercial Officer, said:

“We’re so pleased to be working with Gamma. It’s amazing to have a top-tier reseller join the aquila platform so soon after it launches.

By integrating with aquila and leveraging our advanced core and edge network infrastructure, Gamma’s customers gain a more adaptable and diverse fibre connectivity experience, ensuring businesses can scale and serve their customers with ease.”

Broadband and Mobile Traffic Volume Growth Has Slowed to a Crawl | ISPreview UK

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A new report from analyst firm Enders Analysis, which was recently shared with ISPreview, has revealed that broadband traffic volume growth across most developed countries has “slowed to a relative crawl” to become the “new normal” (i.e. falling from 30%+ for many years and now at 10-15%). The story is similar for mobile (4G, 5G etc.) services (falling to 5-10%).

The study – ‘Low growth needs a new approach‘, which examined data/internet traffic across several developed markets, including the US, UK, Germany, France, Italy and Spain, noted how there had been many years of fairly strong and consistent growth until around 2020. Traffic then surged during the COVID-19 pandemic as people locked themselves away at home and worked remotely, but then sharply dropped back in 2021 to correct itself.

However, rather than return to the level it was at before, traffic volumes across both fixed broadband and mobile (mobile broadband) connectivity have instead continued to fall and remain significantly below pre-pandemic levels. This is more than just a post-pandemic correction, and is now said to be the “new normal“.

Telcos (and governments/regulators) would therefore be advised to be prepared for this slower growth to be the new normal, and break away from previous habits of perpetually referring to explosive traffic growth and assuming that the latest high-capacity telecoms technologies need to be deployed everywhere for a high-tech economy to be able to function,” said Enders.

Enders-Analysis-fixed-data-growth

Enders-Analysis-mobile-data-growth

Broadband subscriber growth has also slowed to 0-3% post-pandemic, although this is perhaps less of a surprise given the huge impact that COVID-19 had on society (trigging lots of people to get a broadband service installed or upgraded) and the maturity of modern network coverage. For example, in the UK 30Mbps+ connections now cover 98% of premises and gigabit broadband reaches 86% (here), while there’s only a small portion of the population left to get online.

Enders-Analysis-broadband-subscriber-growth

The issue of slowing traffic growth can also be partly linked back to the limited development and take-up of higher quality video streams. Most consumer internet traffic is generated by video content (IPTV, Streaming etc.) and so any developments in this field can have a big impact on traffic volumes.

On this front we haven’t seen much forward development since the introduction of 4K (Ultra HD), which is partly because higher quality standards like 8K and beyond are largely irrelevant to the screen sizes people are still using these days (Smartphones, laptops, tablets etc.). Streaming services often also continue to price 4K content at a premium, which suppresses take-up.

At the same time, online video providers have been adopting more efficient codecs, which compress those higher quality videos into ever smaller data packets that use less bandwidth to deliver the same stream – often significantly less.

Enders-Analysis-Netflix-bit-rates

Enders notes that other bandwidth-hungry services, which were once expected to help drive future growth in internet traffic, have failed to deliver. For example, cloud gaming has been about to take off for years, with many failed attempts, but most people still prefer to own their own copy of a game (digital or physical). Virtual reality, augmented reality and virtual presence have also been slow to take off, despite much hype a few years ago.

Enders Analysis Statement

Looking forward, there are a number of drivers of future traffic growth, which may well lead to spikes in individual years, but appear unlikely to lead to the sustained 30%+ per annum growth of the past. Firstly, live TV is (slowly) migrating to the internet in many countries, with platforms such as Sky Stream and Freely in the UK looking to make this transition seamless from a user experience perspective, and allow cost savings from (eventually) shutting down legacy broadcast platforms.

Live TV still has very significant volumes (around 40% of video viewing in the UK), and any sudden shifts would cause serious traffic spikes, but given a likely transition period of 10-15 years at least, this would not support sustained 30%+ per annum volume growth.

The impact of AI on traffic volumes is varied and still highly uncertain, with inter-data centre volumes already significantly impacted, and the impact from AI-based bots and AI-enabled video sensors could be very significant. However, online video traffic consists of hours a day of high bandwidth traffic to pretty much every individual in the country, and no other application (even AI-supported) looks likely to be able to match this traffic load, let alone exceed it to the extent required to drive high growth for many years.

The flip side of this, as touched on earlier in this article, is that the capital expenditure requirements on network operators will be “very much lower“, with “continuous capacity upgrades no longer required“. But we think it might have been more accurate to say that they’d take place more gradually, over a longer window of time, rather than simply being “no longer required“. The catch is that a lower frequency of network upgrades (i.e. core capacity rather than local access technologies) risk making any existing network deficiencies more obvious.

All of this seems unlikely to have much of a negative impact on the rising take-up of modern full fibre (FTTP) broadband networks, where many consumers are often just happy to get a reliable service that can actually deliver on the promised speeds (something older copper ADSL/FTTC networks often struggled to do). Not to mention the inevitable withdrawal of copper-based lines, which over the next few years will push everybody on to optical fibre.

UK ISP Spitfire Criticise Openreach for Lack of PSTN Switch Off Contract Clarity | ISPreview UK

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Business telecommunications and UK broadband ISP Spitfire has today called on Openreach (BT) to provide “much needed clarity” for service providers, and the businesses they support, on new contracts related to the looming switch-off of the old Public Switched Telephone Network (PSTN) in favour of IP-based digital phone (VoIP etc.) services.

Just to recap. The big switch-off was recently delayed to 31st January 2027 in order to give broadband ISPs, phone providers, telecare operators and consumers more time to adapt (details). But the main focus of this delay was the 1.8 million people who use vital home telecare systems in the UK (e.g. elderly, disabled, and vulnerable people), which often aren’t compatible with the replacement VoIP / IP-based digital phone services (i.e. for everybody else the deadline is still technically the end of December 2025).

NOTE: Openreach are withdrawing their old Wholesale Line Rental (WLR) products as part of this change, while BT are retiring the related Public Switched Telephone Network (PSTN).

However, Spitfire notes that the existing contract between UK Internet Service Providers (ISP) and Openreach will expire on 31st December 2025 (i.e. for WLR), and the network access provider has already given notice that this agreement won’t be renewed in its current form.

Openreach has previously informed ISPreview that they would introduce new terms and a three-month termination notice period to continue services, where needed, and enable some flexibility to support future processes (i.e. a new contract will be issued). But Spitfire complains that they still don’t know what the new contract will actually contain.

Exactly what it will contain remains unknown. What is expected, however, is a marked change in support terms — most notably, less favourable service level agreements (SLAs) for repairs and response,” said the provider. “The impact could be damaging for [ISPs] and their customers – it means businesses who leave their migration until the last moment will not only face potential delays from capacity bottlenecks but could also find themselves tied to less responsive support structures. In other words: when something breaks, it’ll take longer to fix.”

Harry Bowlby, MD of Spitfire Network Services, said:

“The truth is no one yet knows what the new contracts will look like. But based on the trajectory of telecoms policy, the focus will be digital-first, and the terms for legacy support will decline. The writing is on the wall for PSTN and ISDN services, and while the final stages of this transition are still in motion, the direction is still unclear. Businesses need guidance, not guesswork.

This is where working with experienced partners, those who understand both the legacy environment and the future IP landscape, can make all the difference. It’s about making the right switch, in the right way, at the right time.”

In fairness, Openreach has released some details of the new contracts and has been engaging with the industry over this, although we have asked the network operator to respond and will report back when they furnish us with a comment. At the same time it’s worth considering that Spitfire does have a vested interest here in both promoting the issue, as it sees things, and its own related services.

No Resolution Yet in £120m Dispute Between Vodafone UK and Former Franchisees | ISPreview UK

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Last year we reported on how broadband and mobile provider Vodafone had been hit with a £120m+ legal claim from over 60 current and former UK franchisees (here). The group, which said they were challenging the “financial, mental, and physical impacts of the retail giant’s “irrational” business decisions“, today reported that their attempt to mediate a solution “has come to an end with no resolution“.

The affected franchisees, many of which say they started their careers with Vodafone and have been “loyal ambassadors for the brand over the years“, claim that Vodafone – which recently left the British Franchise Association (BFA) – has “breached its duty of good faith and the terms of the Franchise Agreement“. They allege that Vodafone did this by imposing “irrational and arbitrary business decisions” on them from July 2020.

Andrew Kerr, Rikki Lear and Donna Watton, three former franchisees and members of the claim, accused Vodafone of causing them and their families “severe financial and personal distress including reaching the edge of bankruptcy, potential repossession of their homes, and serious mental health issues” – impacts they allege are felt by others across the programme.

Some of the examples given allege that Vodafone’s commission payments and remuneration to the affected franchisees were “cut drastically and with little or no explanation“. The group also claims that the operator benefitted from government business rate reliefs that “were intended for the franchisees“, when they were facing financial distress during COVID-19.

In addition, Vodafone are said to have “often failed to pass on rent free periods in its underlease terms to affected franchisees and charged them full rent“, again when many of their businesses were already being squeezed. The operator itself has previously said that they were “sorry to any franchisee who has had a difficult experience” and “acknowledged challenges were faced by some franchisees,” but they also “strongly refute“ claims that Vodafone ‘unjustly enriched’ itself at the expense of small businesses.

The main development today is that mediation between the group of 62 related franchisees across the UK and Vodafone has “come to an end with no resolution“. The group is now renewing its calls for accountability and redress.

A spokesperson for the Group of franchisees said:

“We have been engaged in a mediation process with Vodafone which has now come to an end. We are deeply disappointed that our recent efforts to resolve our dispute through mediation have concluded with no agreement reached.

As a group, we entered into the mediation process with the best intentions. We are extremely frustrated that the process failed to resolve this dispute, which would have allowed both parties to move on.

Our group was formed because Vodafone’s decisions have caused significant and direct harm to the individuals’ businesses and lives. We will now continue our efforts to seek justice through the court process. We remain absolutely committed to securing redress and accountability for everyone affected.”

The £120+ million legal claim will now proceed to the High Court, which is likely to be a long and expensive process.

Verizon scraps DEI initiatives to secure FCC approval of $20bn Frontier takeover  | Total Telecom

Original article Total Telecom:Read More

cars parked in front of store during daytime

News 

Verizon says the deal will allow it to upgrade its fibre network in 25 states 

Verizon has been given approval from the US Federal Communications Commission (FCC) for its $20 billion acquisition of Frontier Communications, in part for agreeing to drop its diversity, equity, and inclusion (DEI) initiatives. 

In a letter to FCC Commissioner Brendan Carr, Verizon said it would eliminate DEI-focused roles, drop diversity targets from hiring plans, and remove DEI language from training, recruitment, and public messaging. The changes will also apply to Frontier following the close of the acquisition. 

The move comes in a wider political and regulatory push in the US against corporate DEI frameworks, with government bodies and large firms under pressure to scale back such efforts. Major tech firms like Meta, Amazon, and Google have all rolled back their DEI programmes to align with the Trump administration. 

The Frontier deal, which was announced in September last year, gives Verizon access to a major fibre footprint across the US, helping it reach an additional one million homes per year with broadband, including in hard-to-reach rural areas. The telco is aiming to strengthen its fibre business as competition ramps up in both fixed and mobile markets.  

State-level approvals are still needed to close the deal. In Connecticut, regulators have given provisional support, with a final decision due next month. Verizon expects to complete the acquisition early next year. 

Keep up to date with the latest telecoms news by subscribing to our newsletter 

Also in the news:
Charter and Cox reveal agreement to combine companies
BT in final talks to sell 50% stake in TNT Sports to Warner Bros Discovery 
BT creates standalone international unit as strategic restructuring continues 

BT in final talks to sell 50% stake in TNT Sports to Warner Bros Discovery   | Total Telecom

Original article Total Telecom:Read More

News 

BT is in late stage discussions to offload its 50% stake in TNT Sports to Warner Bros Discovery, its joint venture partner, according to a report from the Financial Times 

Sources close to the matter suggest that a deal could be announced as soon as this week. 

Such a timeline would align with BT’s upcoming full-year financial result, expected next month. 

The move would mark the end of BT’s decade-long involvement in sports broadcasting, which began with the launch of BT Sport in 2013, as part of a broader strategy to drive uptake of its BT TV service. The platform went on to secure various broadcasting rights including Premier League football and Premiership Rugby. 

These rights, however, made running the business hugely expensive. By 2022, BT was moving its focus away from sports content turning BT Sport into a joint venture with Warner Bros Discovery in 2022, under which BT Sport was rebranded as TNT Sports. TNT Sport would go on to absorb the UK arm of Eurosport at the start of 2025. 

Despite this rebrand, the service continued to be a drain on BT’s finances, equating to a pre-tax loss of £187.6 million during the 2023/24 financial year.  

As a result, reports back in April were suggesting that BT would be looking to encourage Warner Bros to exercise a buy-out option that runs until the end of next year.  

The potential sale highlights BT’s continued shift away from non-core activities as it focuses on its connectivity and network operations. CEO Allison Kirkby, who took up the leadership role in February last year, has exited non-core markets (such as Ireland and Italy) to focus on the UK. Just last week, the company announced that it would spin out its remaining international operations into a new standalone division, the latest in a string of decisions to reduce its global footprint. 

The company is also on a major cost-cutting drive. Last May, it hit a target to save £3 billion by 2025, a year early. This was mostly driven by the company’s ongoing job cutting programme that will see 55,000 jobs eliminated by the end of the decade.    

Kirkby now says it will aim to repeat this, cutting a further £3 billion in costs by 2029.     

Join us at Connected Britain, 24-25 September in London. Get tickets here!   

Also in the news:
Telefonica’s continues LatAm retreat, mulls double down on UK
Charter and Cox reveal agreement to combine companies
BT creates standalone international unit as strategic restructuring continues 

O2 UK Fixes VoLTE Flaw that Exposed User Mobile Location Data | ISPreview UK

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Mobile operator O2 (Virgin Media) has today informed ISPreview that they’ve finally resolved a nasty security issue with their 4G based Voice-over-LTE service (VoLTE or 4G Calling), which effectively made it possible for customers of the operator’s network to have their location tracked by almost anybody with access to their mobile number.

Just for context. 4G Calling technology means that any regular calls you make or receive will stay on the 4G mobile network (signal allowing) using the internet-based IP Multimedia Subsystem (IMS) standard, rather than dropping back to 2G or 3G. But Daniel Williams, writing on the excellent Mast Database website, this weekend revealed that O2’s implementation had been leaking sensitive data.

NOTE: O2 first introduced their implementation of IMS / 4G Calling all the way back in 2017.

In short, O2’s implementation of IMS appeared to be leaking too much information to end-users. This meant that those with only a little above basic knowledge of mobile networks could figure out the general (approximate) location of other users on the same network – particularly in dense urban areas with more cells present (i.e. this would be less effective in rural areas, where there’s often a lot of distance between masts).

The data being leaked by O2’s headers (e.g. ‘Cellular-Network-Info‘) would have allowed an attacker to identify that their target, whose number they had, was connected to the O2 network on an O2 SIM and what model of Smartphone they were using (i.e. the recipient’s IMEI code is also exposed, as is their IMSI code). But the real problem came when O2 also exposed the recipient’s location data (e.g. Location Area Code (LAC) and Cell ID).

At this point it becomes possible to use publicly available data, such as related mast information on cellmapper.net, to cross-reference the above information and thus work out a general location of the user. “I also tested the attack with another O2 customer who was roaming abroad, and the attack worked perfectly with me being able to pinpoint them to the city centre of Copenhagen, Denmark,” said Daniel.

Just to be clear, Daniel’s device is nothing special (regular Smartphone) and not doing anything odd to the network. “All it is doing is allowing me to see the information being sent to it. This effectively means that every O2 device that is making a phone call on IMS is receiving information that can be used to trivially geolocate the recipient of the call,” added Daniel.

Daniel Williams said:

“Any O2 customer can be trivially located by an attacker with even a basic understanding of mobile networking.

There is also no way to prevent this attack as an O2 customer. Disabling 4G Calling does not prevent these headers from being revealed, and if your device is ever unreachable these internal headers will still reveal the last cell you were connected to and how long ago this was.

Attempts were made to reach out to O2 via email (to both Lutz Schüler, CEO and securityincidents@virginmediao2.co.uk) on the 26 and 27 March 2025 reporting this behaviour and privacy risk, but I have yet to get any response or see any change in the behaviour.”

This is obviously very worrying, and it’s unclear how long O2’s network has been operating in this way. Many people often expose their mobile numbers in public or have had it exposed via past data breaches, which would no doubt further amplify the concerns for users of O2’s network around this issue. But O2 today informed ISPreview that they’ve now resolved this issue.

A VMO2 spokesperson told ISPreview:

“Our engineering teams have been working on and testing a fix for number of weeks – we can confirm this is now fully implemented and tests suggest the fix has worked and our customers do not need to take any action.”

Hopefully Daniel will be able to confirm this shortly. Credits to the many readers who dropped us an email about this on Saturday and Sunday, particularly the first one, Julian.

Clarifying POP Telecom’s Approach to Unwanted Feature Charges on UK Bills | ISPreview UK

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Several newspaper reports over the weekend have claimed that UK ISP POP Telecom has been adding a “sneaky hidden broadband charge” to customers’ bills for “Router Assurance“, which can add an extra cost of £2.50 per month to the bill. But that’s not the only extra charge to consider, so ISPreview decided to dig a bit deeper.

According to reports in The Sun and others (here and here), which quote several customer complaints from other sources (e.g. TrustPilot and Money Saving Expert), the seemingly unexpected charge(s) suddenly appeared after several months of using the service. Some customers also complained about a similar charge for something called “Hybrid Assurance” and some other things, but we’ll come back to those later.

NOTE: The Consumer Rights Act 2015 and Consumer Protection from Unfair Trading Regulations (CPR) don’t govern business-to-business contracts, which are more subject to the Sale of Goods Act 1979 and Unfair Contract Terms Act 1977.

The issue isn’t a new one for POP Telecom and has cropped up several times before over the years (they’ve been offering such services for a while). A quick look at the provider’s website shows that the ISP does list Router Assurance as a feature on their residential broadband packages, but you have to click the small (!) icon to read its description, which makes no mention of what happens after the first two months of free service are up.

However, for those who dig a bit deeper, the provider’s T&Cs do provide the details: “Router Assurance – POP telecom provides an optional service to protect your router from breakdown. The service is provided FREE for the first two months and is charged at £2.50 per month thereafter. In the situation that your router fails for any reason contact us and we will arrange a replacement unit to be sent only charging the delivery cost. This can be cancelled at anytime as long as you have not benefited from the service.”

POP-Telecom-router-assurance-info

In the UK, telecoms providers generally cannot just opt residential consumers into an extra service at a cost without your explicit consent (note: the rules for business services are different / more flexible). Doing so could potentially violate consumer protection laws, which specify that any additional charges must be clearly communicated and agreed upon by the customer.

If you find that you’ve been opted into a service without your consent, you have the right to dispute the charge and request a refund. Should the provider decline, then the case can be elevated to their Ofcom approved Alternative Dispute Resolution (ADR) provider (i.e. it’s CISAS for POP Telecom). Sending a complaint to Trading Standards is another option.

The catch here, which The Sun seems to have missed, is that POP Telecom do in fact reference Router Assurance during the order process (we checked) and on the final confirmation page it’s clearly listed as: “Router Assurance (Free for 2 months then £2.50 per month)“.

In addition, if you have enough presence of mind to click the + icon next to the information box on their order page, it gives you the option to opt-out (see below for an example). But we should caveat that this was our finding from today, and we don’t know if POP Telecom have always done exactly this.

POP-Telecom-router-assurance-order-confirmation

Overall, POP Telecom does not appear to be breaking the rules, although at the same time they should ideally be including a clear mention of this charge on their product summary pages – before you even enter the order process (and without needing to click a small info. icon first to see a pop-up), particularly as it’s applied by default. Room for some improvement.

The eagle eyed among you will have also noticed that mention of Landline Assurance earlier (only relevant on certain packages), which gets a similar treatment. In the T&C’s this is described as follows: “Landline Assurance – POP telecom offers a service to protect you from any unexpected charges for faults on your line. This is provided for the period of 2 months for free and is then charged at £3.00 per month thereafter. If you have a fault and have completed the required diagnostic tests then you will be covered against all costs from Openreach. The service can be removed at anytime as long as you have not benefited from the service.”

POP’s full fibre (FTTP) packages similarly include mention of something called Full Fibre Assurance (confusingly also referenced as Ultrafast Fibre Assurance on the order page above). We could not find this feature mentioned in their T&Cs, but they do clearly mention the £5 per month charge on the final order page and its described on the public product page as follows: “FREE for 2 months – Full Fibre Assurance to protect you from repair charges from Openreach when it is not an issue with the Full Fibre network.”

However, there is a big caveat with this Fibre Assurance feature, because unlike the others you cannot remove it. In fact, if you try to do so on their order page, a pop-up displays as follows: “Product is mandatory hence cannot be removed.” This is much more contentious because any mandatory charge really must be reflected on their main public product prices and summaries too, outside the order system.

Finally, some customers also made reference to another add-on called Hybrid Assurance, but we struggled to find any descriptions of this (even doing a Google search of POP’s website didn’t help). The catch, which The Sun failed to spot, is that this feature, so far as we can tell, only gets seems to get added to their business broadband packages and the rules for businesses are very different (i.e. the user can either complain to the ISP to dispute it or take the issue to court, but hopefully no complaints go that far).

We have reached out to POP Telecom for a comment on their approach and await their response. But suffice to say, the issue is a bit more complex than The Sun reported.

Grain Puts FTTP Broadband Network Live in Saltburn, North Yorkshire | ISPreview UK

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Alternative network builder and UK ISP Grain (Grain Connect) has announced that their new gigabit speed Fibre-to-the-Premises (FTTP) broadband network has gone live in the North Yorkshire (England) seaside town of Saltburn (Saltburn-by-the-Sea), which is home to around 6,000 people.

The operator’s broadband network currently covers over 250,000 premises (RFS) across the United Kingdom and is home to 43,000 customers (data from March 2025), which is up from 220,000 premises and 30,000 customers in May 2024. But despite the wider market pressures, Grain has managed to continue their roll-out and is still expanding into new locations.

NOTE: Grain has previously secured funding of c. £220m (here) via Equitix, Albion Capital, Pinnacle Group and German Landesbank Nord L/B. The operator originally aimed to cover 400,000 UK premises by the end of 2026.

Naturally, Grain will face some competition from gigabit-capable broadband rivals in the town, which is already well covered by Virgin Media (inc. nexfibre) and has strong coverage from Openreach too. But they won’t have to worry about any other altnets and their prices are low enough that they stand a good chance of being able to steal customers away from the established players.

At present the operator appears to reach over 30% of premises in the town (guesstimate), but this is currently still in the process of being actively expanded.

Grain’s Launch Deal
➤ Prices from just £19.99pm (150Mbps symmetric speeds)
➤ Up to 3 months free broadband for early sign-ups
➤ Free standard install
➤ Price freeze until 2027 – no sneaky in-contract price rises