Zzoomm Sees FTTP Broadband Take-up Hit 20 Percent in Four More Towns

Oxfordshire-based alternative network operator Zzoomm, which has built their 2Gbps speed full fibre broadband network to cover 202,000 premises (RFS) in England, have today reported that they’ve achieved 20% take-up in a further four of their deployed market towns and often only 15-months after build completion.

The operator’s network, which is home to 30,000 customers (c.15% take-up), is currently available across parts of around 29 market towns and small urban communities in Berkshire, Oxfordshire, Herefordshire, Yorkshire, Staffordshire, Wiltshire and Cheshire. Zzoomm originally aspired to cover 1 million premises across 85 UK towns by the end of 2025, before the difficulties of raising fresh capital forced their build to stop (here and here). But growth via mergers and acquisitions is still being actively explored (here).

NOTE: The network operator is supported by a total of £224m in capital = £100m debt via banks (here), £12m from private investors (“big chunk” of that comes from Matthew Hare) and £112m via Oaktree Capital (here).

The rate of network take-up by consumers naturally tends to accelerate once it’s no longer being suppressed by an active build phase, which is one of the reasons why we’ve been seeing Zzoomm’s penetration starting to grow more rapidly in recent months. In fact, they’ve already passed the 20% mark in several locations (e.g. Sandhurst and Crowthorne, Shiplake, Northallerton etc.), which is a positive sign for operators.

The latest development is that they’ve now passed the 20% mark in four more locations – Hereford, Stokesley & Great Ayton and Thirsk. This has been achieved on network builds which finished only 15 months ago for Hereford, Stokesley and Great Ayton and 25 months for Thirsk respectively.

Matthew Hare, CEO of Zzoomm, said:

“We are seeing notable take-up of our services across our networks driven by our excellent marketing and sales teams, supported by our customer and field service operations.

As one of our new Zzoomm customers, James Potter commented via Trustpilot. “Everything is working well after one month at 1Gb speed. No install hassle. UK based technical support staff were very helpful during set-up process. The extra speed is preventing buffering across several devices running simultaneously. Thus far well worth the change.

It’s a testament to all those working at Zzoomm that one in five properties across a number of our market towns are now Zzoommers. We are meeting the needs of our customers with our premier service – be it for working from home or multi-person gaming or multiple streaming.

A few weeks ago, we confirmed that nationally we have some 30,000 contracted customers and more than 200,000 ready for service (RFS) properties – the former has continued to increase as we are now adding 1,500 new customers each month. This represents a 15% uptake on a network which has been available for an average of only 17 months.”

Customers who take their residential service typically pay from £32.95 per month for an unlimited 200Mbps (symmetric speed) package on a 12-month term with an included router and installation, which goes up to £54.95 (normally £64.95) if you want their top 2Gbps tier or £29.95 (usually £39.95) for 1Gbps.

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