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News The Australian Competition and Consumer Commission (ACCC) says the operator’s sales staff had acted “unconscionably” towards hundreds of vulnerable customers This week, Australia consumer watchdog the ACCC has launched a legal suit against telco giant Optus, alleging that 429 customers had been affected by ‘misconduct’ from Optus’ sales staff over a two-year period up to June 2023. The suit alleges that sales staff used aggressive tactics to pressure customers to buy expensive and...

10/29/24   Adding Eight On-Net Data Centers, RapidPath Quick Dark Fiber Deployment Between Data Centers in Five Days, and 15-Miles of Fiber Network Expansion New York and Miami, October 29, 2024 – Lightpath, an all-fiber, infrastructure-based connectivity provider that is revolutionizing how organizations connect to their digital destinations, announced it is continuing its aggressive expansion in the Greater Miami region by adding connectivity to eight new data centers, adding 15-miles of new...

Internet benchmarking firm nPerf has today released the results of a new study into mobile broadband (3G, 4G and 5G) performance across several EU countries, which analysed 61,696 internet speed tests via their app (crowdsourced) to reveal that the average UK download is 80Mbps – this makes the country slower than Italy, Spain, Germany, Ireland, France and Portugal. The study, which is based on thousands of tests carried out between 1st January 2024 and 30th September 2024, reveals that Italy...

Mobile operator O2 (Virgin Media) has announced that, until 5th February 2025, both new and existing Pay As You Go (PAYG) mobile customers will get the chance to boost their data (mobile broadband) by up to three times the amount for no extra cost (e.g. those with a 10GB plan can boost it to 30GB – GigaBytes). The offer is available to both new and existing PAYG customers who take one of O2’s ‘Big Bundles’ or ‘Rolling Plans’ tariffs. New customers will get this by default, but existing...

Network operator nexfibre, which shares some of their parentage with ISP partner Virgin Media (VMO2), has published their latest quarterly (Q3 2024) progress update on the roll-out of their new 10Gbps capable Fibre-to-the-Premises (FTTP / XGS-PON) broadband network. This includes details on build locations for 2025 and 2026. We’ll start with the usual recap. Back in 2022 Telefónica, Liberty Global and InfraVia Capital Partners setup nexfibre as a new £4.5bn joint venture (here), which aims to...

Network operator nexfibre, which shares some of their parentage with broadband ISP partner Virgin Media (O2), has announced that they’ve extended their 2Gbps speed Fibre-to-the-Premises (FTTP / XGS-PON) network to cover 18,000 additional homes in the West Sussex (England) town of Horsham. The town itself is now well covered by both Virgin Media and nexfibre’s combined gigabit broadband networks, although it’s worth noting that Horsham is also home to several other full fibre networks with...

Alternative network operator AllPoints Fibre Networks, which is the UK wholesale division of Fern Trading’s recently consolidate alternative FTTP broadband ISP networks (Giganet, Jurassic Fibre, and Swish Fibre), has today announced that they’ve acquired Glasgow-based full fibre ISP Brillband for an undisclosed sum. In case anybody has forgotten, Brillband was only founded in 2022 and tended to focus their CityFibre based broadband services toward customers in Scotland. The ISP also once...

Eastbourne-based alternative network builder and ISP Lightning Fibre, which has been building a new Fibre-to-the-Premises (FTTP) broadband network across parts of Sussex and Kent in England, has today launched a big winter sale across their various full fibre packages for homes. The operator, which has built to a number of locations like Eastbourne, Brighton and Hove, Worthing, Lancing, Hastings and St Leonards, Heathfield, Hellingly and Broad Oak, Hailsham and Polegate, originally planned to...

Broadband network operator Netomnia (inc. Brsk and YouFibre) will today post their latest Q3 2024 results, which among other things reveals that the annual build rate for their new 8Gbps speed full fibre (FTTP) network has exceeded 1 million premises (total 1.82m, up 258k in quarter) and customer take-up hit 10.4% to total 190,000 (up 9% or 40k in quarter). The combined networks of Netomnia and Brsk currently harbour a short-term target of growing their Fibre-to-the-Premises (FTTP) broadband...

A new report from analyst firm Enders Analysis, which was today shared with ISPreview, has calculated that the 20 largest alternative UK broadband networks (i.e. BT / Openreach challengers) collectively suffered losses of around £1.304bn in 2023 (increased from £755m in 2022) – driven by high interest rates and rising build costs. The news won’t come as much of a surprise to our regular readers, as ISPreview has often had to report on the challenges being experienced by network operators over...