New broadband and mobile customers of UK ISP BT will, from the end of this month, no longer be able to benefit from the operator’s included Email and online Cloud storage features. The good news is that existing customers will be unaffected, at least for now. The change flows from BT’s announcement in April (here), […]
YouFibre’s FTTP Broadband Service Goes Live in Wakefield
UK ISP YouFibre has today announced that the first customers can now connect to their new gigabit-capable Fibre-to-the-Premises (FTTP) broadband network in the West Yorkshire (England) town of Wakefield, which is impressive given that their network partner (Netomnia) only unveiled the build phase in January. Netomnia hired civil engineering firm MAP Group to support their […]
Hyperoptic Bring Full Fibre to 11,000 Social Homes in Hillingdon
City-focused UK gigabit broadband ISP Hyperoptic has reached a new agreement with the Hillingdon Council in London, which will enable them to expand the reach of their full fibre (FTTP/B) network to cover over 11,000 social housing properties across the borough. The first to benefit from this agreement (we suspect it’s a master wayleave deal […]
Three UK eSIM and Apple Watch Support Appears to Go LIVE
After years of waiting and a few false starts, customers of mobile operator Three UK are this week reporting that they’ve finally been able to connect their Apple Watches to the operator via a new eSIM supported mobile plan – the ‘Smartwatch Pairing Plan‘, which is intended to complement an existing mobile package. In case […]
Government Sets Out New UK Penalties for Nuisance Calls and Texts
The UK Government has today responded to an earlier consultation on their new Data Reform Bill (DRB) by, among other things, setting out how they’ll increase the financial penalties for those pestering people with nuisance calls and text (SMS) messages. But this probably won’t do much to stop calls made from outside the country. Ofcom […]
Jurassic Fibre Bring 10Gbps UK Broadband to 90,000 Premises
Exeter-based broadband ISP Jurassic Fibre, which is rolling out a new 10Gbps capable Fibre-to-the-Premises (FTTP) network across rural parts of Devon, Somerset, Cornwall and Dorset in England, has today revealed that their network coverage has grown to “over” 90,000 premises in the South West. The operator is currently being supported by an investment of £250 […]
Contactless police smart cards trialled in US
The city of Alpharetta, Georgia in the US has become the first police department in the country to begin using a new Police Smart Card platform, designed to provide citizens with simpler and more verifiable way to access officer information.
Alpharetta police officers will carry a smartcard that can be scanned by a smartphone…
Singtel increases stake in AIS parent company
Today, Singtel has announced that it is increasing its stake in Intouch Holdings, the parent company of Thai mobile operator Advanced Info Service (AIS), acquiring a further 3.78% stake from Temasek.
The purchase, worth a roughly $237 million, will increase the Singaporean operator’s stake from 21.21% to 24.99%.
According to Singtel, the motivation for the stake increase is AIS’s continued strong performance, with the Thai operator capitalising on a surging demand for cloud, data centre and ICT solutions in the enterprise space…
The potential of ‘small’ wind for the telecoms industry
Telecoms and its Journey to Net Zero
Industry leaders are working hard to expand mobile coverage to reach 95 percent of the UK by 2025, while at the same time attempting to respond to the increasing pressure to reach ambitious Net Zero targets. As a result, decision makers are having to think creatively about how to overcome these challenges.
Wind power is one avenue with genuine potential to achieve great things within the industry. Historically, traditional wind turbines have not been widely adopted in the telecoms sector due to historical reliability and maintenance issues…
Changing customer service for a virtual world
The top reported business challenge in the last year, according to a study on CEOs’ most important business challenges in 2022 by Forbes, Covid-19 continues to concern business leaders, alongside other worries such as rising inflation, labour shortages, supply chain disruptions and changing consumer behaviours.
More specifically, companies are struggling to provide a?consistent and holistic omnichannel experience?for their customers while blending remote and in-person work.
For many organisations, improving the management of customer data is their top customer experience (CX) priority over the next 12 months. This is because they recognise that creating the immersive, personalised, and compelling experiences customers expect comes from integrated customer data systems, improved uses of customer data to generate insights…