The Institute of Customer Service (ICS) has today published their latest biannual UK Customer Satisfaction Index (July 2022), which this time reports that Tesco Mobile (ranked 4th) was the only telecommunications provider to make it into their ranking of the top 50 organisations. The research reflects the results from a large online survey of around […]
Study – UK Telecoms Industry Ranks 13th Most in Need of Workers
A new study of job listings on employment hunting site Indeed claims to have identified the top 25 UK industries most in need of workers, which among other things reveals that the telecommunications (broadband, Ethernet and mobile etc.) sector ranks 13th overall with 3,352 job listings. But Healthcare dominates. The Office for National Statistics (ONS) […]
WightFibre Build FTTP Broadband to 40,000 Isle of Wight Premises
Broadband ISP WightFibre, which is busy building a new gigabit-capable Fibre-to-the-Premises (FTTP) network to cover around 78,000 premises on the Isle of Wight by the end of 2023 (South Coast of Hampshire, England), has announced that they’ve just hit the 40,000 premises passed milestone (up from 35k in Feb 2022). The operator, which is being […]
New Zealand tower sales on the horizon
Today, Vodafone NZ has announced that it now expects binding binds for its tower unit to be submitted by July 15.
An 80% stake in the unit is being made available, with three bidders left vying for ownership: KKR-backed John Laing; a joint bid from Northleaf Capital and InfraRed Capital Partners…
Multi-Network ISP Air Broadband Launch Cheap UK Social Tariff
UK ISP Air Broadband, which offers ultrafast and gigabit speed internet access packages via various different Fibre-to-the-Premises (FTTP) networks across the UK, has today become the latest provider to launch a low-cost social tariff for those on benefits – called ‘Air Support‘ – priced at just £20 a month. The Government and Ofcom are currently […]
TIM to shift almost half its Italian staff into NetCo
At the start of this year, in an effort to revitalise TIM’s lacklustre financial performance, new CEO Pietro Labriola masterminded a plan that would see the Italian incumbent operator’s network arm separated from its service arm.
The new NetCo would comprise the company’s fixed access network as well as its international submarine cable unit…
Rural UK ISP County Broadband to Add 100 New Jobs by End of 2022
Aviva-backed ISP County Broadband, which aims to cover 500,000 premises in the rural East of England with their gigabit-capable Fibre-to-the-Premises (FTTP) network by the end of 2027, has today revealed that their company will become home to 270 employees by the end of this year (up from 170 today). The announcement comes after the provider […]
How telecom providers can conquer customer expectations
Making payments is no exception, and the demand for methods to align with today’s more digitally enabled world is evident. However, while the world of payments has changed dramatically, many billing processes remain outdated, inefficient and unclear. The way people pay their bills for instance has not kept pace with other types of payments.
This particular problem is being further exposed by the tough financial position many people are in as the cost of living squeeze tightens. More and more customers are struggling to pay their bills. In March 2022, we surveyed leaders from the UK&rsquo…
KDDI network outage hits almost 40m people
This weekend saw Japanese operator KDDI suffer its largest network disruption ever, leaving almost 40 million customers without mobile services.
The disruption seemingly began in the early hours of Saturday morning, with disruption continuing to varying degrees until Monday morning.
KDDI blamed “equipment failure” for the outage, saying staff were replacing a router for its core network as part of regular maintenance when an error prevented the connection of voice calls…
ISP Shell Energy Adds £100 Voucher to UK Full Fibre Plans
Broadband ISP and energy provider Shell Energy has enhanced the existing discount on their top two Fibre-to-the-Premises (FTTP) based packages (specifically the 525Mbps and 944Mbps plans) by removing the £50 bill credit for new customers and replacing it with a £100 shopping voucher. Shell’s Openreach-based broadband packages all include a wireless router, an 18-month minimum […]