Altnet Broadband ISP Toob Wins Two North East Contact Centre Awards | ISPreview UK

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Hampshire-based alternative broadband network and UK ISP toob, which has deployed a full fibre (FTTP) network across parts of South England and also harnesses CityFibre’s network in other areas, have today announced that they’ve won two awards at the North East Contact Centre Awards (NECCA) 2025.

The full-fibre provider, and their dedicated Contact Centre in Stockton-on-Tees, were recognised in the individual and organisational categories, winning the Contact Centre of the Year Award (<250 seats in a single site) and, meanwhile, Customer Service Manager, Steven Pack, also collected the Contact Centre Manager of the Year Award at the event.

The network operator, which has so far connected 100,000 customers and built its own fibre to reach c.256,000 premises (estimated), is currently being financed through equity from funds managed and advised by the Amber Infrastructure Group, as well as a debt financing provided by Ares Management’s Infrastructure Debt (here). At the end of 2023 this mix of equity and debt reflected a total commitment of £395m.

Nick Parbutt, CEO & Founder of toob, said:

“Our team work relentlessly to provide the best customer experience, and these 2 awards show just how far we have come in the last two years since opening our Stockton office.

This is fantastic recognition for the whole Stockton team, for all the hard work that they’ve put in supporting our customers and building the reputation we have for delivering excellent service. A special mention for Steven too. He’s led our operation in Stockton from day one. His passion for the business and ambition to provide the best customer experience makes his Award as Contact Centre Manager of the Year very well deserved.”

Cellnex delivers first consolidated site for VodafoneThree | Total Telecom

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Press Release

London, 12 November 2025 – Cellnex, Europe’s leading operator of telecommunications infrastructure, today announced it has delivered its first VodafoneThree consolidated mast, five months ahead of schedule.

Containing both software and hardware improvements, the site – located in Burnley – is now delivering fast and reliable 4G and 5G coverage to both Vodafone and Three customers.

The project involved a full baseband modernisation to boost capacity and performance, alongside the swapping of multiple antennas and radio units. It is the first of a number of sites, scheduled to be upgraded to directly support VodafoneThree’s recent merger commitment to build the UK’s best network.

The upgrade also comes at a critical time as demand for reliable, high-speed connectivity continues to surge, essential for improving the UK’s digital competitiveness. The site is designed to proactively meet this demand by creating a resilient and efficient shared infrastructure model that is sustainable by design.

Gianluca Landolina, CEO, Cellnex UK, comments: “We are honoured and committed to be supporting VodafoneThree in their journey to delivering the biggest privately funded telecom investment in the UK. The successful delivery of this first site in Burnley, ahead of schedule, is a powerful demonstration of this collaboration in action. Our role is to provide the stable, adaptable infrastructure, leveraging our neutral host solutions and national portfolio of sites. This builds the foundation for the UK’s digital future and gives VodafoneThree the confidence to execute ambitious, nation-building projects like this one.”

Andrea Donà, Chief Network Officer, VodafoneThree, said: ”Cellnex’s delivery of this first site ahead of schedule is fantastic news. VodafoneThree is investing in critical digital infrastructure to reach 99% population coverage with 5G Standalone by 2030 and 99.96% by 2034, laying the foundation for a more connected, innovative, and future-ready Britain. Having trusted partners such as Cellnex, who share our ambition, is essential to us achieving our mission to build the UK’s best network, and we look forward to continuing to work together.”

Also in the news
Connected Britain Award winners 2025 announced!
Netomnia announces ‘powerful and ambitious’ rebrand ahead of Connected Britain
VodafoneThree drops Samsung, relies on Nokia and Ericsson for £2bn network upgrade

ISP Octaplus Test New AI Support System with UK Broadband Customers | ISPreview UK

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Internet service provider Octaplus, which sells broadband packages to consumers via various full fibre networks, has today begun an exclusive “early-stage” rollout of their new AI (Artificial Intelligence) powered support system – Ask Octa AI – with a selected group of existing customers.

Consumer sentiment toward the use of AI chatbots tends to be quite mixed, with many viewing it as being more of a negative (i.e. a way of reducing the number of actual humans that are available to provide support over the longer term). On the other hand, if such systems do end up making it quicker and easier for customers to get their issues resolved, then that would still be a positive change.

NOTE: Ask Octa AI is being supported by Amazon Web Services (AWS) Cloud Intelligence.

In this case, Octaplus appear to be deploying a system that will go much deeper than just a standalone chatbot can, not least by “directly [integrating] into the Octaplus digital framework” (e.g. allowing it to have direct interaction with your broadband router).

The goal is to deliver faster account management and improved support, which also means that customers will gain “real-time insights and faster responses through a system that understands their connection, not just their questions“.

Gladstone Gonsalves, CEO of Octaplus, said:

“Ask Octa marks the beginning of a smarter era for broadband. This isn’t about automating conversations; it’s about connecting intelligence to infrastructure. Ask Octa is built into our digital core, giving customers instant access to their broadband performance, account details, and network insights — all powered by AI that truly understands their service.”

The first phase of Ask Octa AI testing has now begun and will initially only be used for certain things, such as allowing customers to manage their accounts more easily and efficiently through AI-powered prompts for billing, usage insights, and parental controls. Customers will also be able to interact directly with their router for real-time diagnostics, connection quality checks, and instant self-serve support via the tool.

All of this is said to be laying the groundwork for Octaplus’ vision of a “fully AI-optimised home experience“, where broadband “adapts intelligently to user habits and household needs“. The internet provider currently plans a full launch in Q1 2026, with expanded AI features scheduled to be introduced throughout the year.

Cellnex Delivers First Consolidated 4G and 5G Mast Site for Vodafone and Three UK | ISPreview UK

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Wireless infrastructure firm Cellnex has today announced that they’ve delivered the “very first” consolidated 4G and 5G mast site for the recently merged mobile operators of Vodafone and Three UK (VodafoneThree) – five months ahead of schedule, which was established in the Lancashire (England) town of Burnley. Many more are expected to follow.

So far, most of the immediate post-merger network performance improvements have stemmed from VodafoneThree’s efforts to combine spectrum, as well as joint network roaming via their new Multi-Operator Core Network (MOCN) – all of which are being gradually deployed.

NOTE: VodafoneThree is a private company – 51% owned by Vodafone and 49% owned by CK Hutchison Holdings (Three UK). The post-merger plan involves investing £11bn into upgrading the UK’s mobile infrastructure and coverage (here, here and here).

However, over time the merged operators will also be looking to consolidate some of their mast sites and exit from those they no longer need, which should reduce unnecessary duplication and cut costs. Containing both software and hardware improvements, the first such site to be consolidated like this – located in Burnley – is now said to be delivering “fast and reliable 4G and 5G coverage” to both Vodafone and Three UK customers.

The project involved a full baseband modernisation to boost capacity and performance, alongside the swapping of multiple antennas and radio units. It is the first of a number of sites, scheduled to be upgraded to directly support VodafoneThree’s recent merger commitment to “build the UK’s best network“.

Gianluca Landolina, CEO of Cellnex UK, said:

“We are honoured and committed to be supporting VodafoneThree in their journey to delivering the biggest privately funded telecom investment in the UK. The successful delivery of this first site in Burnley, ahead of schedule, is a powerful demonstration of this collaboration in action. Our role is to provide the stable, adaptable infrastructure, leveraging our neutral host solutions and national portfolio of sites. This builds the foundation for the UK’s digital future and gives VodafoneThree the confidence to execute ambitious, nation-building projects like this one.”

Andrea Donà, Chief Network Officer at VodafoneThree, said:

“Cellnex’s delivery of this first site ahead of schedule is fantastic news. VodafoneThree is investing in critical digital infrastructure to reach 99% population coverage with 5G Standalone by 2030 and 99.96% by 2034, laying the foundation for a more connected, innovative, and future-ready Britain. Having trusted partners such as Cellnex, who share our ambition, is essential to us achieving our mission to build the UK’s best network, and we look forward to continuing to work together.”

The combined business has previously stated that it aspires to reach more than 99.95% of the UK population with their 5G Standalone (5GSA) network by 2034 and push fixed wireless access to 82% of households by 2030, among other things.

UK ISP TalkTalk Business Follows Consumer Division by Refreshing its Brand | ISPreview UK

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Business broadband and Ethernet provider TalkTalk Business (TTB), which was demerged from the wider TalkTalk Group in 2023, has now followed the re-branding of the group’s wholesale (PXC) consumer division by today unveiling a “bold new brand identity and website” of its own.

The rebranding is said to “reflect the Salford-headquartered company’s shift from a traditional connectivity provider into a more agile and comprehensive technology partner“. While connectivity remains central to its proposition, TTB is also expanding its capability to support customers with both managed and unmanaged services, providing greater flexibility as organisations’ needs evolve.

NOTE: Talk Talk Business was sold to the group’s own shareholders for £95m in Oct 2023 (here).

The move follows other changes that have taken place at TTB over the past couple of years, such as the adoption of a new operating model, investment in a modern CRM platform, and the appointment of a strengthened leadership team. The company now claims to have “firmly established itself as a standalone, independent entity,” despite still carrying a familiar name.

Ruth Kennedy, CEO at TTB, said:

“Our demerger gave us the opportunity to step back and reimagine what we wanted to stand for in the market. While connectivity remains critical, we’re increasingly helping enterprises navigate more complex challenges across cloud, cyber, voice and collaboration.

This new brand identity aligns how we present ourselves externally with how we already work alongside our clients: as a flexible, trusted partner with the experience, people and platforms to help them thrive.”

Consolidation doomsday has failed to arrive for UK altnets | Total Telecom

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Podcasts

Altnets are buoyant in the UK, Proactive International PR’s CEO says, despite predictions from some that a consolidation doomsday would arrive

By: Brad Randall, Broadband Communities

James Page, the CEO of Proactive International PR, said the era of buildouts by so-called altnets in the United Kingdom has given way to a new chapter, where investors want their money back.

We recently caught up with Page at Connected Britian in London.

Joining our Beyond the Cable podcast as a guest, Page said altnets, a shortened term for smaller alternate network providers, remain buoyant in the UK, despite earlier predictions from some that a consolidation doomsday would arrive.

“There is still more investment to come,” Page said. “We’ve been talking for some time in this market about when consolidation was going to particularly hit and how quickly that was going to happen, and that seems to be something that’s never quite hit.”

Earlier fears connected to overbuilds have not necessarily played out either, Page said.

“Now when you’ve got 120, maybe more, altnets and there hasn’t been yet that much consolidation, then there is definitely competition between them,” he added. “I think that’s entirely a good thing.”

Years ago, Page said some believed there would be only a handful of altnets left standing.

“Perhaps those smaller players are fighting for subscribers, but they don’t seem to be eating each other in the way that maybe some people thought they would.”

Consolidation prospects bring mixed feelings

Page said research compiled by Proactive International PR revealed that may service providers believed consolidation could be good for them but are worried about its overall impacts on the market.

“We also talk to suppliers, and if there’s a dwindling number of these altnets to sell to if you’re further down the supply chain, then I think there was maybe some of those concerns coming in,” he said.

As the UK reaches the end of the road with network buildouts, now focusing on last-mile efforts in hard-to-reach rural areas, Page said focus is also shifting on how to retain customers.

“I don’t see consolidation as being particularly problematic for the market,” Page said, adding that consolidations can also be challenging.

He said that could serve as a discouraging factor preventing more consolidations.

“It’s actually not that easy to integrate different businesses together,” he said. “It hasn’t been the doomsday scenario that maybe three or four of these conferences ago, where we thought, everybody might get eaten by a big three or four and that’s all that would be left.”

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ISP Quickline Improve UK Business Broadband Packages for Rural Areas | ISPreview UK

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Alternative network provider Quickline, which is building a new mixed Fibre-to-the-Premises (FTTP) and wireless (FWA) broadband network across rural parts of Yorkshire and Lincolnshire in England (3-Year Rollout Plan), has refreshed their business packages with a new pricing structure and strengthened Service Level Agreement (SLA).

The move follows two other recent developments in Quickline’s business broadband offer – the introduction of a VoIP single analogue line replacement for business customers, and the deployment of a two-working-day SLA that provides greater reassurance and rapid response when issues arise.

NOTE: Quickline is supported by funding of c.£500m from Northleaf Capital Partners, as well as c.£300m of public subsidy from four Project Gigabit contracts (here, here and here), plus c.£225m in term loans and debt guarantees from the UKIB (National Wealth Fund) and a £25m term loan from NatWest.

Sadly, the announcement doesn’t include any practical package examples, although we do note that they seem to have dropped the price of their broadband plans for small business customers. Businesses can now choose from speeds of 200Mbps, 500Mbps, and 1000Mbps (symmetric), all underpinned by full fibre infrastructure and a two-working-day SLA. They also get a fixed IP address.

Ben O’Leary, Head of Product and Proposition at Quickline, said:

“Business never stops and neither does our broadband. We know how critical connectivity is to our customers, and these changes ensure we’re offering not only great speeds and reliability, but also the flexibility and responsiveness that businesses deserve.”

Quickline is currently aiming to extend gigabit-capable broadband to a further 360,000 UK premises across thousands of rural communities (roughly 170k via publicly funded projects and almost 200k from commercial builds) and the provider hopes to end 2025 with a total of 200,000 premises passed.

Openreach Trial Trenchless Drilling Robot to Boost UK FTTP Broadband Build | ISPreview UK

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Network operator Openreach (BT) has revealed that they’re conducting trials of a new “advanced roboticspace-age” trenchless drilling technology, known as MicroBORE, to help accelerate their ongoing rollout of Fibre-to-the-Premises (FTTP) based broadband ISP lines across the United Kingdom. It could also cut civil engineer costs and reduce disruption.

The system, which is claimed to have originally been “designed for lunar and Martian exploration“, was developed through a 5-year collaboration between BT Group, UK-based engineer firm Synthotech and the University of Surrey to translate space research into real-world infrastructure innovation.

NOTE: Openreach is investing £15bn to cover 25 million UK premises by Dec 2026 (inc. 6.2m in rural or semi-rural areas) with their full fibre network (c.21m premises have already been reached), but the ambition also exists to reach up to 30m by 2030.

The robotic MicroBORE is designed to bore narrow channels beneath pavements and driveways, allowing fibre optic cables to be laid from the main duct to residential premises “without the need for traditional open trenching“, which is of course the most expensive and disruptive part of underground street works. But preciously how much “faster” and more cost-effective this is than traditional methods remains unclear (that’s what the trials are for).

There is also potential for long-term savings from reduced restoration and traffic management costs. In dense urban areas, where traditional methods would require road closures and extensive digging, MicroBORE can drill from one small access point to another, threading fibre cables beneath roads and pavements. By avoiding large-scale excavation, MicroBORE also helps preserve green spaces and reduce carbon emissions.

Violeta Novakovic, BT Research Manager, said:

“Through our partnership with Synthotech, we’re taking cutting-edge engineering and applying it to one of the UK’s biggest infrastructure challenges. The MicroBORE could be a game-changer for Openreach by enabling faster, greener, and less disruptive fibre installations that benefit customers and communities nationwide.”

Simon Langdale, Engineering Director at Synthotech, said:

“The new drilling technology will significantly reduce the cost and accelerate the execution of key civil engineering tasks. This is a hugely exciting application of advanced robotics that will completely transform how underground fibre connectivity is managed and delivered.”

The scale of civil engineering required in areas lacking existing duct infrastructure is substantial and Openreach, alongside the developers of this new technology, are currently seeing if they can prove that the new technology can be made to work at scale. Testing at BT’s R&D centre in Suffolk is said to have already confirmed the system’s “operational viability“.

Assuming all goes well, then we could also see MicroBORE being adopted to support other sectors that require low-impact underground access, such as for the deployment of electric vehicle (EV) charging and utility connections. At present, we don’t have any other pictures or videos of the new robot, but we are trying to locate some.

New Cyber Security and Resilience Bill Introduced to UK Parliament | ISPreview UK

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The UK government will today introduce their new Cyber Security and Resilience Bill (CSRB) to parliament, which aims to toughen existing defences against cyberattacks – particularly those that impact the health, energy, water and transport networks – and imposes new requirements on broadband, mobile, managed service providers, data centres and even their suppliers.

Regular readers will know that the previous government already implemented new laws in this area via the tedious Product Security and Telecommunications Infrastructure Act (here). But that act has since been superseded in the EU, and thus the UK legislation required another update to “ensure that our infrastructure and economy is not comparably more vulnerable.”

NOTE: The Government states that new independent research shows the average cost of a significant cyber-attack in the UK is now over £190,000 – reflecting a hit of around £14.7bn a year across the economy – equivalent to 0.5% of the UK’s GDP.

The CSRB will bring many more organisations and suppliers (i.e. medium and large companies providing services like IT management, IT help desk support and cybersecurity to private and public sector organisations), such as data centres, into scope of the regulations. It will also mean that third-party suppliers must boost their security in areas such as risk assessment to minimise the possible impact of cyber-attacks, while also beefing up their data protection and network security defences.

Organisations in scope will also need to report more harmful cyber incidents to their regulator and the National Cyber Security Centre (NCSC) within 24 hours, with a full report within 72 hours, to ensure support can be on hand more quickly to “help build a stronger national picture of cyber threats“.

In addition, if a data centre, or digital and managed service providers “face a significant or potentially significant attack“, they will have to notify customers which are likely to be impacted promptly, so organisations can act fast to protect their business, people and services.

The government will also gain “greater flexibility to update regulatory frameworks when needed” and will hand the Technology Secretary new powers to direct regulated organisations to shore up their monitoring and cyber defences, such as when responding to “changing threats and technological advancement” (there’s a focus on particular high-risk systems).

New safeguards will also cover organisations that manage the flow of electricity to smart appliances like electric vehicle (EV) charge points and electrical heating appliances in homes. “This will reduce the risk of disruption to consumers using smart-energy appliances, and the grid, bolstering the UK’s energy security,” said today’s announcement.

Naturally, enforcement will also play a role for those that fail to grasp the nettle. Enforcement will be “modernised”, which means “tougher turnover-based penalties for serious breaches so cutting corners is no longer cheaper than doing the right thing“. In particular, the government rightly expects that companies providing taxpayer services should make sure they have “tough protections in place to keep their systems up and running“, although such things should ideally already be happening as part of contractual requirements.

Liz Kendall, UK Science, Innovation, and Technology Secretary, said:

“Cyber security is national security. This legislation will enable us to confront those who would disrupt our way of life. I’m sending them a clear message: the UK is no easy target.

We all know the disruption daily cyber-attacks cause. Our new laws will make the UK more secure against those threats. It will mean fewer cancelled NHS appointments, less disruption to local services and businesses, and a faster national response when threats emerge.”

Dr Richard Horne, CEO of the National Cyber Security Centre, said:

“The Cyber Security and Resilience Bill represents a significant step towards ensuring the nation’s most critical services are better protected and prepared in the face of an increasingly complex threat landscape.

The real-world impacts of cyber attacks have never been more evident than in recent months and so we welcome the move to strengthen legislation and regulatory powers to help drive up the level of defence and resilience across critical national infrastructure.

Cyber security is a shared responsibility and foundation for prosperity, and so we urge all organisations, no matter how big or small, to follow the advice and guidance available at ncsc.gov.uk and to act on it with the urgency that the risk requires.”

The OBR estimates that a cyber-attack on critical national infrastructure could temporarily increase borrowing by over £30 billion – equivalent to 1.1% of GDP, so it’s easy to understand why the government wants to get tougher with its rules.

However, it may be worth pointing out that any organisation, individual or business with a public online presence (public website, servers etc.) will be getting hit by robotic attacks on a more or less daily basis, which has long been par for the course with the internet. But this does make separating that out from more serious attacks quite difficult, such as in terms of the new reporting requirements.

In principle, all of the above sounds like positive news, although we do worry about the risk of excess political interference creating an increasingly cumbersome burden for network security teams. In some cases, the extra admin from this might actually risk slowing down their ability to respond to sudden threats or cause an excessive cost burden.

Similarly, it’s easy for the government to put all the pressure and responsibility on network operators and businesses, but we must not forget that they are also the victims of cyberattacks. On the flip side, there seems to be less of a focus on bolstering the police and security services, which need more resources to help combat and pursue the perpetrators of such crimes.

Connected Germany 2025: Connectivity leaders converge in Munich to take on the nation’s digital challenges | Total Telecom

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Press Release

[MUNICH, Germany] – [November 11, 2025] – Total Telecom, the organiser of Europe’s leading digital economy conferences, is pleased to announce the full agenda for Connected Germany 2025, taking place on November 18th and 19th at the MOC – Event Center Messe München. The two-day event will unite over 1,500 industry executives, policymakers, and innovators to accelerate the adoption of the latest digital technologies, from fibre and 5G to AI.

The conference is set to tackle Germany’s most pressing connectivity challenges, with a deep focus on public-private partnerships, accelerating FTTH deployment, and securing digital sovereignty.

Tackling Germany’s largest digital challenges

The event kicks off on November 18th with a powerful line-up of keynote sessions defining the national connectivity roadmap. Attendees will hear directly from the public sector with a governmental keynote on “Successes and challenges in digitalisation in Bavaria” delivered by Dr. Hans Michael Strepp, Ministerialdirektor und Amtschef at the Bayerisches Staatsministerium für Digitales.

A highlight of the morning will be the Leaders Forum: The mobile future of Germany. This high-level panel brings together senior representatives from the country’s largest operators, including Michael Jungwirth (Vodafone) and Dirk Grewe (Telefonica), alongside Ernst Ferdinand Wilmsmann (Mobilfunkinfrastrukturgesellschaft mbH), Ingobert Veith (Huawei), and Dragan Jovanovic (American Tower Germany). Moderated by Dr. Frederic Ufer (VATM), the panel will debate the critical role of mobile networks in achieving Germany’s 2030 gigabit targets and the evolving structure of the market.

Beyond the main stage, the agenda is packed with deep-dive sessions across multiple tracks, exploring themes such as Smart Government, Digital Germany, and the economics of Gigabit Germany. Critical sessions will address persistent industry challenges, such as eliminating connectivity bottlenecks inside buildings and residential areas and why Germany remains so dependent on non-European technology.

Operators will also explore a key competitive advantage in the track focused on AI in Operational Excellence. These sessions will demonstrate how artificial intelligence is set to play a pivotal role in strengthening network and service reliability while delivering the cost reduction and efficiency gains needed to ease both demand and supply-side pressures facing the industry.

A marketplace of digital innovation

More than just a conference, Connected Germany 2025 offers a massive exhibition floor featuring over 120 leading exhibitors, ranging from major global vendors to cutting-edge local startups. This dedicated space provides a crucial meeting point for attendees to network with over 1,500 guests and explore the latest technologies across the entire value chain. Visitors can meet with fibre manufacturers, network construction specialists, core network technology providers, cloud services, and 5G equipment vendors, making it the most comprehensive marketplace for digital infrastructure solutions in Germany.


Connected Germany 2025 is the essential meeting place for operators, investors, municipalities, and tech providers to forge the partnerships required to build a fully connected Germany.

Get your pass today!