TalkTalk founder Sir Charles Dunstone attempts rescue with £150m cash injection 

News 

The company is scrambling to revive its financial health ahead of its looming debt repayments  

Along with its other shareholders, Talk Talk’s founder Sir Charles Dunstone is set to inject over £180 million into the company as struggles under the weight of a debt pile exceeding £1 billion. 

According to an article from the Telegraph, the company’s lenders are putting pressure on the main shareholders to reduce its revolving credit facility from £330 million to £150 ahead of its refinancing in November, which would require a cash injection of £180 million. The article confirms that talks between the two sides are ongoing. 

The company has 3.8 million broadband customers, making it the fourth largest provider in the UK.  

It has been battling debts for some time, with the total currently sitting around £1.1 billion. 

In September last year, the company announced plans to break up the business into three standalone companies, focussing on wholesale, consumer broadband, and small businesses, respectively. This, the company said, would allow for a more efficient sale process and allow it to meet its debt obligations. 

The following month, TalkTalk confirmed the sale of its business unit back to a group of its own shareholders for £95 million under a special purpose vehicle called TFP Telecoms. 

By February, another Telegraph report was suggesting that Virgin Media O2 (VMO2) was in discussion with TalkTalk to acquire its separated consumer division, although no sale has been agreed so far.  

VMO2 have attempted to acquire TalkTalk on multiple occasions, most notably for £3 billion in 2022, which was eventually scrapped due to unfavourable regulatory and economic conditions. 

Time is running out for TalkTalk to bolster its finances. The company is due to repay £685 million in bonds in February. In its 2023 financial report published in December, it warned that failure to meet this would “cast significant doubt” over the company’s future. 

Keep up to date with the latest international telecoms news by subscribing to the Total Telecom daily newsletter 

Also in the news:
UK government conditionally approves £15bn Vodafone–Three merger
Nokia and Vodafone trial Open RAN with Arm and HPE
T-Mobile and Verizon to buy US Cellular, reports say

BT fined £2.8m over EE and Plusnet contract failures 

News

The scale of the fine reflects the “seriousness of this breach”, said Ofcom 

 

BT, the parent company of EE and Plusnet, has been hit with a £2.8 million fine from Ofcom after failing to provide potential customers with clear contract information before signing up.  

Since June 17, 2022, UK telecom companies have been required to provide customers with detailed contract information before they commit to a new service. Such details include pricing, contract length, service speeds, and any early termination fees.  

According to Ofcom, an investigation into EE and Plusnet showed both to have fallen short of these requirements, making 1.3 million sales without supplying the correct information. In total, Ofcom said this affected 1.1 million customers, undermining efforts to help them shop around effectively. 

BT had previously assured Ofcom that it would meet the deadline, but internal documents have shown that BT knew as early as January 2022 that it could not comply with the regulations. In some instances, BT knowingly chose not to comply on time, which Ofcom says saved them implementation costs. 

BT have since reached out to the majority of affected customers to update them and to give customers the chance to cancel their contracts without penalties. However, some sales channels are still non-compliant, meaning some customers are still not receiving the correct contract information at the right time. 

In addition to the fine, Ofcom also require BT to: 

Identify and refund any early exit fees within five months;  
Contact the remaining affected customers who have not yet been informed and offer offering them the correct contract information with the option to cancel their contracts for free, within three months;
And bring all its sales processes up to standard within three months.

“When we strengthened our rules to make it easier for consumers to compare deals, we gave providers a strict timeline by which to implement them,” said Ian Strawhorne, Ofcom’s Enforcement Director.  

“It’s unacceptable that BT couldn’t get its act together in time, and the company must now pay a penalty for its failings,” he continued. 

Keep up to date with the latest international telecoms news by subscribing to the Total Telecom daily newsletter 

Also in the news:
UK government conditionally approves £15bn Vodafone–Three merger
Nokia and Vodafone trial Open RAN with Arm and HPE
T-Mobile and Verizon to buy US Cellular, reports say

Report Proposes Changes to Boost UK Take-up of Full Fibre Broadband from Altnets

The second of two reports from strategic consultancy firm Eight Advisory has today been published, which proposes a list of “actionable recommendations” for how alternative full fibre (FTTP) broadband networks (Altnet) and their ISP partners can boost customer take-up to reach their commercial and financial objectives.

The first report, which we covered earlier this month (here), focused more on setting out the current market situation, the impact of consolidation and examining why Openreach has been able to dominate Altnets for take-up. For example, some 34% of those covered by Openreach’s FTTP have adopted the service, which compares with only around 16% for Altnets (the latter ranges from 5% to 30%, based partly on network maturity).

However, the original report didn’t contain much in the way of surprises for ISPreview’s regular readers, while the new report is more focused on providing “valuable insights and actionable recommendations” to support Altnets in achieving their commercial and financial objectives (i.e. driving penetration).

Once again, the new report and its recommendations reflect a fairly generalised / high-level view of this topic, albeit one that some people might find useful.

Key Recommendations for Altnets (simplified summary)

➤ Start engagement with stakeholders and residents long before the build starts. Preregister interest and keep residents informed of progress.

➤ Have a strong retail proposition – brand, product options, competitive price points and added value which sets your offer apart from large ISPs.

➤ Measure, improve, refine and simplify the go-to-market approach as you understand what works to maximise take-up and reduce cost per acquisition.

➤ Consistency in marketing effort across the whole footprint over time will pick up referrals and customers as they come out of contract.

➤ Ensure all homes are sellable or there is a plan to make them sellable as quickly as possible.

➤ Consider how opening your network to wholesale may further drive penetration, deter others from overbuilding and reduce churn impact.

The full report fleshes out each of the above points in more detail, although to be fair we do see that the majority (if not all) Altnets are already doing most or all of the things being recommended above. In that sense, there aren’t too many surprises to be had, although it should be noted that some decisions (to go wholesale or not) can be complex, depending upon your market focus and strategy (wholesale isn’t a panacea).

Chris Stening, Report co-author and Senior Advisor, said:

“Driving penetration & takeup is one of the number one goals of UK Altnets. We covered our expected market changes at Retail & Wholesale level in part one but while that plays out there is much they can do to drive penetration, profitability and future enterprise value.”

At this point we think that Eight Advisory might have done well to add a consumer survey to their report, which could have been used to lend some support to their points, while also showing how consumers respond to Altnets in areas where several operators are now competing. But this is perhaps something to think about for a future report.

Otherwise, we know from our readership that none of the above matters if the network isn’t available to them in the first place, which is always the first obstacle to overcome. One issue that comes up a lot relates to how most Altnets do pre-market their work (leaflets, door2door etc.) and will collect pre-registrations. But where some fall short is in the ability to then deliver what they’ve promised, ideally on-time or by keeping interested customers proactively updated when plans change (i.e. telling people on a street the new network is “coming soon..” and then leaving them hanging for 12-24 months can damage already fragile reputations).

Admittedly, building a new network is fraught with potentially delay causing obstacles, which can make finding a happy balance between early marketing and actual service availability very difficult. But getting this right could pay dividends as it helps to build credibility in the brand, which in many cases will involve retail broadband ISPs that locals may not have heard of before and will thus illicit a lower level of trust.

In addition, we’re often surprised by how some Altnets don’t focus their marketing on more of the elements that set them apart as superior vs incumbents, such as in terms of upload speeds, router capabilities, WiFi performance or other features that many of the biggest players may struggle to match at the same price point.

Finally, the previous GigaTAG report also did a modest job of highlighting areas that need improvement to help boost take-up, some of which are now in the process of being implemented.

Virgin Media Business Wholesale Connects New Fibre Routes via Manchester MA5 Datacentre

The wholesale division of Virgin Media O2 Business (VMO2), which supplies UK broadband ISPs and network operators with connectivity services, has today launched new diverse fibre routes and high bandwidth services into the Equinix flagship datacentre site, Manchester MA5.

Equinix MA5, which offers premium colocation and long-term capacity for network operators outside of London (i.e. those with a focus on serving Manchester and the North of England), is the latest in a long list of over 160 data centres where Virgin’s national network now connects.

With scalable hardware that can accommodate very high bandwidths of up to 100Gbps, the new fibre routes can support many managed backhaul services, including 10Gbps National Ethernet, 10Gbps and 100Gbps National High Capacity Services (NHCS). This builds on Virgin’s planned upgrade to its NHCS offering, which started with the launch of a new NHCS core network that “provided simpler provisioning for high bandwidth, ultra-low latency connectivity with no distance limitations.”

Beyond this location, Virgin is also upgrading network capability at four other data centres in the UK including: Equinix LD5, Equinix LD8, Telehouse North and Global Switch, which are now live. These new upgrades all offer extra diversity and provide a cost-effective way for organisations to build their own networks at scale and bring them online much more quickly.

John Chester, Wholesale Fixed Director at VMO2 Business, said:

“We’re excited to add this flagship site to our already extensive portfolio of data centre locations across the UK. It sets us up to provide our wholesale partners with more efficient and cost-effective network solutions, and further increases the reach and diversity of our network across the region. As our £10m upgrade programme gathers pace, and I’m looking forward to sharing further updates to our 10G and 100G capability, as the programme thunders on.”

Lorraine Wilkinson, Regional Vice President, UK at Equinix, added:

“This further investment in Manchester will help the UK’s position as a strategic digital business hub, where a 43% compound annual growth rate (CAGR) in interconnection bandwidth is expected by 2025, driven by network, content and media, and financial services demand.”

Speaking of VMO2 Business’ multi-million-pound network upgrade programme, the operator is currently planning further expansions into more core hub sites later in 2024, which they hope will ultimately “deliver full nationwide availability.”

Emerging trends in subsea cable project structuring

Contributed Article

by Waltter Kulvic, Partner and International Subsea Lead at Eversheds Sutherland, with assistance from Wesley Pydiamah, Sebastien Bonneau, Jukka-Pekka Joensuu, and James Hyde

Subsea cable projects have traditionally followed similar structures, but recent market developments are prompting a re-evaluation.

Here are some key points:

Integrated projects

Demand is rising for partly or fully integrated projects that cover data centers, fibre connectivity, and – in some instances – power.

In the traditional model, each element operates independently with costs, financing, and returns being assessed separately. Depending on the circumstances, securing financing can become harder because of the multiplication of returns criteria to be met at the various levels, therefore placing the entire project at risk as each of its elements cannot economically and practically exist in isolation.

Integrated models simplify returns across the entire project. More specifically for sponsor-side investors, the complementing elements can be utilized to normalize returns across the project through the use of a single capex.

Development of such integrated projects will therefore require significant consideration on what the structuring will look like. A balance will need to be struck between optimising the structure from returns, construction, and future operational management standpoints on the one hand, and the lenders’ preferences on the other. This new approach will require parties to ensure that distinct lenders are comfortable in projects where both data centre and connectivity are financed (and not always by the same lenders).

Investment treaty protection

Selecting the jurisdiction for incorporating project vehicles has been traditionally largely tax-driven. While we expect this approach to continue to play an important role, the increased interest and scrutiny of governments on subsea cable security (and likely future related regulatory changes) are starting to highlight the importance of securing additional protections for foreign investments into cable systems. One way to achieve this is to structure the investments into the Host State through States (either of the investor’s nationality or third party States) that are parties to bilateral and multilateral investment treaties.

Multilateral and bilateral investment treaties grant foreign investors considerable rights and protections against expropriation (direct and indirect), nationalisation, discrimination, or unfair and inequitable treatment (including routine regulatory measures that may infringe such treatment) along with certain guarantees as to repatriation of profits without local impediments (such as e.g., approval from central banks to authorise foreign currency transfers).

These treaties offer investors a direct right of action against an infringing signatory state through international arbitration, which therefore avoids the need to have recourse to local courts. This is entirely separate to the right to make claims under the relevant commercial agreement and the forum provided therein. Investment treaties also have the merit of ensuring that protections remain in force even if local laws change, thus giving longer term certainty over the risks taken through a project.

Broadly speaking, to benefit from investment treaty protection, the investment needs to be structured through vehicles incorporated in a country that has the most advantageous investment treaty with the relevant jurisdiction(s). As such, in a number of cases, the structuring can easily sit alongside tax efficiency while affording significant additional protections for the project.

Financing challenges in subsea cable projects

Traditionally, subsea cable projects followed established financing models. However, the mix of parties involved, especially in consortiums, is evolving, and new challenges are arising due to the new variety of approaches.

Firstly, we have witnessed an increase in desire to use differing modes of finance across different segments of a cable (e.g. project finance, or advance sales). As a result, the scrutiny of the various parties involved over the projects has  increased, significantly adding to the need to educate both lenders and customers as to the viability of the model and system delivery.

Secondly, on cable projects where certain sections will account for the majority of the revenue, questions have arisen as to whether a separation of the system or branches into distinct parts would considerably simplify financing and project execution. As parties look to build longer cables and finding alternative routings, we expect to see more issues of this sort which will further highlight the need for significant consideration of the structuring at the outset of the project.

Finally, we are seeing an emergence of ‘non-traditional’ consortiums with certain cable projects, in which parties have significantly differing backgrounds and interests in the system, including the manner in which they finance their participation (for example, consortiums covering a mixture of participating financing off balance sheet with parties needing to finance through debt, advance sales and/or government grants or support). Such conflicting needs and interest can naturally significantly impact both how the consortium operates, but also raise a need for parties to accept supporting to some degree demands of lenders or governments (including reporting obligations, undertakings and covenants) where they have not previously been required to do so.

As exposed above, the consequences of these new issues can have a significant impact on the development and construction of a new subsea cable system and should prompt the parties to anticipate such issues before they automatically apply traditional structures, and engage resources.

Join Eversheds Sutherland at Submarine Networks EMEA event next week! Get your ticket today

London Full Fibre ISP Vorboss Recognized for Excellence in Streetworks

Internet provider Vorboss, which is investing £300m via Fern Trading to deploy a 100Gbps full fibre network (Ethernet and broadband) – dedicated to business – across central London, has been recognized for the third year in a row by the City of London Corporation (CoLC) as part of the Considerate Contractor Streetworks Scheme, for delivering “exemplary” work.

The accolade is said to highlight Vorboss’ commitment to maintaining the highest standards across the City, and their ongoing positive contribution to the City’s infrastructure. The Streetworks Scheme challenges engineering teams to exceed legal requirements when carrying out work on City streets and pavements, ensuring enhanced safety and improved conditions for everyone living, working, or travelling through London’s Square Mile.

Companies are marked on criteria including planning and coordination, accountability and response time, and investment in the City business plan.

Vorboss Chief Operating Officer, Rhod Morgan, said:

“The quality of our work is a direct result of our commitment to employing and training talented and diverse in-house teams – and recognizing the importance of delivering for London’s businesses.” said Rhod. “Our dedicated training academy equips our teams with the skills and knowledge to ensure that all work is undertaken to the highest standard.”

So far, Vorboss has already deployed over 500km of fibre optic cables – enough to potentially connect all commercial buildings in Central London. The network can provide point-to-point Carrier Tail and Direct Internet to London businesses across all sectors. Vorboss technicians are also trained at the company’s in-house academy, and more than a third of their field technicians are women and the company is a London Living Wage employer.

Ofcom Fines BT £2.8m Over UK Customer Contract Info. Failings

The UK telecoms, internet and media regulator, Ofcom, has today hit broadband ISP BT (including subsidiaries EE and Plusnet) with a fine of £2.8 million, which occurred after their investigation found the operator had “failed to provide” more than a million customers with clear and simple contract information before signing up to a new deal.

The investigation, which began in January 2023 (here), actually represented somewhat of a merger and continuation of the investigation that Ofcom originally launched into EE during October 2022 (here), which focused upon the exact same issue. During the course of that probe, Ofcom received new information, which gave them “reason to suspect that Plusnet – another BT subsidiary – may also have failed to comply” with their rules.

The situation concerns the new consumer protection measures that Ofcom introduced on 17th June 2022 (here). The relevant change (General Conditions C1.3 to C1.7 and C5.16) is the one that requires broadband and mobile operators to provide customers with a short, one-page summary of the main contract terms before entering a contract, including clear examples of how any price increases might impact the price they pay.

The change was designed to help people avoid being caught out by surprise price rises, which was particularly important because it occurred at a time when household budgets were under heavy strain (this remains the case today). The summary was also designed to include key information about the broadband speed of the service, price, and length of the contract. In addition, it further required firms to set out the terms and conditions if a customer decided to end their contract early.

The Outcome

In short, Ofcom has concluded that BT’s siblings had failed to provide these documents to some customers. The regulator found that, since 17th June 2022, EE and Plusnet had made more than 1.3 million sales without providing customers with the required contract summary and information documents. The evidence shows there were at least 1.1 million customers affected by this (this is less than the 1.3m because some customers purchased more than one service affected by the failure). This is despite BT telling Ofcom, in February 2022, “that it was confident the deadline would be met.”

Ofcom’s Summary

Evidence we have gathered shows that BT was aware from as early as January 2022 that some of its sales channels would not meet the deadline. In some cases, BT deliberately chose not to comply with the rules on time. Other providers dedicated the resource required to meet the implementation deadline for these new rules, and BT is likely to have saved costs by not doing so.

Following engagement with Ofcom, BT contacted 1.1 million customers – the majority of those affected – between 26 June and 30 September 2023, explaining that it had not provided them with the information to which they were entitled. Those customers have been given the opportunity to request the information and/or cancel their contract without charge.

However, before these communications were sent, some customers left BT before the end of their contract and may have been charged an early exit fee. Our rules are clear that if the required contract summary and contract information is not given, the contract is not binding on customers. As a result, an early exit fee should not have been payable by these customers.

Also, some sales channels are still non-compliant and BT is still not providing the required information at the right time to some customers.

As a result of these failings, Ofcom has today decided to fine BT £2,800,000 to reflect the “seriousness of this breach.” As well as fining BT, Ofcom are also requiring them to identify and refund any affected customers who may have been charged for leaving before the end of their contract period, within 5 months of this decision.

On top of that, BT has been given 3 months to contact the remaining affected customers who are still with the operator and have not already been contacted, to offer them their contract information and/or the right to cancel their contract without charge. Finally, BT has been told to amend the remaining sales processes that are still non-compliant to ensure that all customers receive the right information at the right time, in most cases within three months of this decision.

Ian Strawhorne, Ofcom Enforcement Director, said:

“For people to take advantage of the competitive telecoms market here in the UK, they must be able to shop around with confidence.

When we strengthened our rules to make it easier for consumers to compare deals, we gave providers a strict timeline by which to implement them. It’s unacceptable that BT couldn’t get its act together in time, and the company must now pay a penalty for its failings.

We won’t hesitate to step in on behalf of phone and broadband customers when our rules to protect them are broken.”

At the time of writing we don’t yet have BT’s official response to this, but Ofcom does note that BT has made an “admission of liability and agreement to settle the case”, which has resulted in a 30% reduction in their fine. The operator now has four weeks to pay the fine, which will then be passed on to HM Treasury.

Yayzi Prep UK Mobile Plans and MultiGig Broadband on MS3 and Freedom Fibre

Internet provider Yayzi Broadband are preparing to make some big changes over the coming months, firstly by launching a Mobile (SIM) service and, secondly, by expanding the availability of their MultiGig (up to 2.3Gbps) broadband packages on CityFibre’s network to also work across alternative networks from MS3 and Freedom Fibre.

In terms of Yayzi’s plans for a SIM Only mobile service, the front page of their website merely states “Yayzi Mobile Launching 2024!” and doesn’t add anything further. But the provider has since informed ISPreview that their plan is to use Three UK’s national network, while the official launch is being prepared for around the July to August period this year.

As for Yayzi’s “Pro” MultiGig broadband plans. The provider has been offering speeds of 1.2Gbps (£39 per month on an 18-month term) and 2Gbps – 2.3Gbps (£50 per month) via CityFibre’s national network for several months now, which all include a Static IP address, router and require you to pay a one-off £99 setup fee.

However, one of our readers (Blake) recently spotted that the provider is now planning to make such speeds available across other full fibre networks too, starting with those covered by MS3 and Freedom Fibre. Yayzi has additionally informed ISPreview that the pricing for these “will be the same as the CityFibre offering” (as above) and they expect to make the new packages available within the next 2-3 months.

Equitix-backed Freedom Fibre currently covers 300,000 premises in England and Wales with their Fibre-to-the-Premises (FTTP) network, while Asterion-backed MS3 currently aims to reach 535,000 UK premises by the end of 2025 and has so far (4th Jan 2024) covered 174,261 homes (142,538 RFS) – mostly in the East Yorkshire and Hull area.

Spanish govt matches STC’s Telefónica stake with 10% acquisition 

News 

The purchase was originally decided in December 

The Spanish government’s investment fund SEPI has reached its target of acquiring a 10% stake in Telefonica, after being instructed to do so by Spanish government. 

According to a stock market filing (in Spanish), SEPI has purchased 567,016,155 shares at an average price of €4.03 per share, meaning that just under €2.3 billion was spent on the acquisition. 

The stake has been acquired in order to counter Saudi telco STC’s  9.9% stake in the company, which it acquired in September for €2.1 billion. 

STC had purchased a 4.9% stake in shares, and 5% through derivatives. To turn the latter 5% into equity, it will need the approval of the Spanish government.  

The Spanish governments prohibits the acquisition of over 10% in firms active in sectors related to public order, public security, or public health without prior authorisation. This includes major telecoms firms, such as Telefonica, which handle sensitive government data and are considered critical infrastructure.  

When this deal was first announced, the government quickly revealed that it would gradually increase its own stake in Telefonica to 10% to counter this growing foreign influence. After the government surpassed a 7% stake in Telefónica earlier this month, it requested that Carlos Ocana Orbis, currently the Director General of Real Madrid, take a seat on Telefonica’s board to represent the holding company’s interests. 

In similar news, Spanish investment company CriteriaCaixa is also looking to increase its stake in Telefónica to 10%, set to cost €600 million, according to an exclusive report from El Confidencial. The news outlet states that it has done so “in order to equalize the presence of the government in the telecommunications sector”, as its sole shareholder, la Caixa” Banking Foundation is part owned (16%) by the Spanish Government. 

It currently has a 5% stake in the telco, which it increased from 2.7% last month. The company’s president Isidro Fainé had raised concerns over Telefónica’s capital after STC’s purchase in September. 

Keep up to date with the latest international telecoms news by subscribing to the Total Telecom daily newsletter 

Also in the news:
UK government conditionally approves £15bn Vodafone–Three merger
Nokia and Vodafone trial Open RAN with Arm and HPE
T-Mobile and Verizon to buy US Cellular, reports say

Spanish mobile operators agree spectrum sharing to target govt funding

News

Movistar, MasOrange, and Vodafone Spain will share frequencies in the 700MHz band in order to meet the requirements of government’s UNICO programme

According to a report from Expansion, Spain’s three largest mobile network operators (MNOs) have agreed to share spectrum in the 700MHz band.

The deal would give each operator access to a full 100MHz of spectrum at locations where it is the sole 5G operator, dramatically improving capacity.

The deal has yet to be officially confirmed by Movistar, MasOrange, or Vodafone Spain, with no financial details revealed so far.

Digi Communications, which has agreed to expand its operations to become the nation’s fourth MNO following the MasMovil–Orange merger, was not included in the agreement.

The motivation for this sharing deal, according to Expansion’s sources, is related to the Spanish government’s Universalization of Digital Infrastructures for Cohesion (UNICO) programme. Backed by EU funding, UNICO aims to help deliver 5G and related infrastructure, like fibre backhaul, to unserved and underserved areas across the country.

Devised as part of Spain’s post-pandemic recovery plan, UNICO has already begun allocating funds to various projects, including those related to 5G backhaul, while others, like 5G cybersecurity, are currently in the works.

With regard to this week’s spectrum sharing deal, the operators appear to be targeting UNICO’s 5G Redes Activas project, which will allocate €544 million for the deployment of 5G in towns with fewer than 10,000 inhabitants that are currently not covered by 4G. This project has identified 50 zones across the country, each of which will be allocated individually to a winning MNO.

By sharing spectrum in the 700MHz band, the telcos will be able to meet the requirements of the 5G Redes Activas project more quickly and cost effectively; this is partly due to the nature of low-band spectrum, which has a greater effective range than mid-band and high-band spectrum, therefore requiring less infrastructure to be deployed to cover the designated areas.

The 5G Redes Activas project was opened for bidding last year, with results expected to be announced next month.

Keep up to date with the latest international telecoms news by subscribing to the Total Telecom daily newsletter 

Also in the news:
UK government conditionally approves £15bn Vodafone–Three merger
Nokia and Vodafone trial Open RAN with Arm and HPE
T-Mobile and Verizon to buy US Cellular, reports say