Tesco Mobile, UW and Giffgaff Named in UK Customer Satisfaction Top 50

The Institute of Customer Service (ICS) have just published their second biannual UK Customer Satisfaction Index for July 2024, which reveals that three mobile and broadband (telecoms) providers made it into their table of the country’s top 50 organisations – Tesco Mobile (20th), Utility Warehouse (23rd) and giffgaff (32nd). But it’s not all good news.

The research typically reflects the results from a large online survey of over 15,000 customers – balanced to be representative of the UK adult population, which asked each of them about their experiences across 282 different organisations (a total of 59,500 responses were gathered). This was then used to produce a score out of 100 for each organisation.

NOTE: UW’s mobile service is supplied via an MVNO deal with EE (BT), while Tesco Mobile and Giffgaff are both powered by O2’s network.

Overall, the “Telecommunications & Media” sector reported another fall in its general ranking – going from a score of 74.7 in January 2024 to 73.3 today. At the same time, Tesco Mobile (scored 81.7) saw their ranking fall from 5th to 20th, while Utility Warehouse (81.4) entered the table for the first time at 23rd and giffgaff (80.7) fell from 23rd to 32nd.

Customer satisfaction in the telecoms and media sector was found to be 2.5 points below the UK all-sector average. The biggest fall in satisfaction in the sector is for complaint handling: the complaint handling dimension is rated at 53.3, a fall of 6.2 points compared to a year ago and 5 points below the UK all-sector average.

In addition, some 19.2% of customers had a problem or bad experience with a telecoms organisation, up by 1.7 percentage points compared to July 2023 and 3 percentage points more than the UK average. Finally, 6 of the 14 Telecommunications and Media organisations that received a UKCSI score are rated at least 2 points lower than a year ago.

Sadly, the full report doesn’t include scores for all the UK mobile and broadband providers surveyed, only those that ranked high enough to be listed in the top tables.

UKIB Commit £150m to Hyperoptic’s UK Full Fibre Broadband Rollout

City-focused gigabit broadband ISP Hyperoptic, which has now built a full fibre (FTTP/B) network to cover “more than” 1.73 million homes across parts of 64 UK towns and cities (up from 1.6m on 3rd June 2024), has today secured £150m from the UK Infrastructure Bank (UKIB) to help “accelerate” their network expansion.

The operator, which is now home to a broadband customer base of 340,000 (up from 300,000 on 5th Oct 2023) and is targeting 500,000 for the future, was previously known to be aiming to cover 2 million premises with their gigabit broadband network by some point in 2024 (the previous goal was to hit this at the end of 2023). The latest progress and funding boost suggests they could get close to this target by the end of the year.

NOTE: KKR acquired a majority (75%) equity stake in Hyperoptic during 2019 (here) and the operator, which is home to c. 2,000 staff, has now increased their committed debt facility to over £1.1bn.

Today’s news means that the alternative network provider has raised an additional £255m of debt facilities this year, which is despite the persistence of stubbornly high interest rates that tends to choke the pursuit of fresh investment. The positive development follows a report in February 2024 that claimed the operator was attempting to raise up to £500m of additional capital in order to continue their expansion (here), as well as last year’s redundancies and build disruption (here).

According to today’s announcement, Hyperoptic said their “planned roll out” would now be “placing particular emphasis on connecting more people to the network, bridging the digital divide and providing essential connectivity to communities nationwide.” In particular, they noted that this plan would include a continued focus on connecting social housing premises, which will give more homes access to their cheaper ‘social tariff‘.

Dana Tobak CBE, CEO and Co-Founder of Hyperoptic, said:

“Since 2011, we’ve been on a mission to bring ultra-reliable, hyperfast full fibre broadband to businesses and consumers across urban areas and new developments in the UK. We’re acutely aware of the government’s target to achieve 99% gigabit-capable broadband coverage by 2030 and, as an industry, we still have some way to go to achieve it. We welcome the support of the UK Infrastructure Bank, together with other investors, enabling us to continue delivering award-winning gigabit-capable broadband to more people across the UK every day.”

Ian Brown, Head of Banking & Investments at UKIB, said:

“Reliable internet connectivity is increasingly important to participate in the modern economy and drive forward the UK’s net zero and regional growth ambitions. Our investment in Hyperoptic will ensure that the scale and pace of the full fibre rollout is sustained, specifically in those areas where it’s needed the most, opening up opportunity for numerous communities across the UK. We hope that our commitment will help mobilise further private debt financing for Hyperoptic’s continued network expansion.”

Hyperoptic’s most recent set of annual results, which run to the end of 2022, reported revenue of £78.7m (up from £65.1m) and a gross profit of £62.3m (up from £52.5m), with an Average Revenue Per User (ARPU) of £26.7 (largely unchanged). But the company also invested £175.4m to grow their fibre network in 2022 (up from £103.1m). The next set of results is due in a few short months.

Residential customers of their service tend to pay from £28 per month for a symmetric speed of 50Mbps on a 24-month term (£30 thereafter), which rises to £39 for 900Mbps (£63 thereafter). The packages also attract a £19 one-off activation fee. Shorter contract options (12 months and 30 days) are available at extra cost, as are phone services.

In addition, two social tariffs on 30-day terms are available for those on state benefits, which will give you 50Mbps for just £15 per month or 150Mbps for just £20 per month – both with free activation.

Grain’s New UK FTTP Broadband Network Goes Live in Brighton

Alternative network operator and ISP Grain (Grain Connect), which has already grown their new gigabit-capable Fibre-to-the-Premises (FTTP) broadband network to cover 220,000 premises RFS (21st May 2024) and 30,000 customers, has today announced that they’ve put their service live in part of Brighton (East Sussex, England).

The operator’s full fibre network can now be found in 59 UK locations (plus over 150 new build housing developments), which includes a lot of small-to-modest sized patches of various urban areas like Leicester, Liverpool, Accrington, Grimsby, Cleethorpes, Scarborough, Carlisle, Barrow-in-Furness, Hartlepool, Newport, Sunderland, Blackburn and so forth.

NOTE: Grain, which has previously secured funding of c. £220m (here) via Equitix, Albion Capital, Pinnacle Group and German Landesbank Nord L/B, originally aimed to cover 400,000 UK premises by the end of 2026.

The deployment in Brighton was originally announced just over a year ago, in March 2023 (here), although today’s announcement doesn’t clarify which areas of the city have gone live or how many premises they’re intending to cover in the area.

In addition, several gigabit-capable broadband operators – including Virgin Media, Openreach, Hyperoptic and CityFibre – already have a big presence in the city. Not to mention a smaller and more targetted build from the likes of newcomer Brighton Fibre. Suffice to say that Grain will be up against plenty of competition, although there are some patches where opportunities may still exist.

Customers of the new service normally pay from just £19.99 per month for a symmetric 150Mbps package on an 18-month term, which goes up to just £29.99 for their top 900Mbps plan (take note that out-of-contract prices are £5 higher than this). But new customers can also benefit from a new offer that gives you the first 3 months of service for free.

New 2.2Gbps Broadband Package Goes Live from Vodafone UK

Customers of mobile operator and UK ISP Vodafone may like to know that the operator has finally introduced their new 2.2Gbps (symmetric) speed home broadband package, which is based off CityFibre’s national Fibre-to-the-Premises (FTTP) network and includes their premium “Pro II” features. But they also have a 1.6Gbps option on Openreach’s network.

Just to be clear on something. CityFibre’s new wholesale tier on their latest XGS-PON powered full fibre network actually offers speeds of 2.5Gbps (here and here), but Vodafone are promoting this as 2.2Gbps due to the usual issues of real-world network overheads, capacity and the ASA’s advertising rules (i.e. the advertised average speed must be a median as measured at peak time).

NOTE: CityFibre currently covers 3.6 million UK premises (3.3m as Ready for Service) (here), while Openreach’s FTTP reaches over 14m. But there’s a fair bit of urban overbuild between the pair.

The premium Pro II features include Vodafone’s latest WiFi6e UltraHub (router) and WiFi Booster, automatic 4G backup, support via dedicated Wi-Fi “Xperts“ and the provider’s Secure Net Home (internet security and parental controls) service.

However, today’s news isn’t only about the top 2.2Gbps tier, because Vodafone are also offering download speed options of up to 1.8Gbps on CityFibre or up to 1.6Gbps to those only covered by Openreach’s slower FTTP network (availability will vary by location). Across both networks, Vodafone claims to be the “largest Full Fibre provider in the UK“, with their services available to 15.1 million out of 31.9 million UK premises (47% coverage).

Rob Winterschladen, Consumer Director at Vodafone UK, said:

“As ‘The Nation’s Network’, we’re committed to delivering the best and most reliable home connectivity experience. We are challenging the market by offering unbeatable products and services at great value. Not only are we the UK’s biggest Full Fibre provider with a market-leading offering in Pro II inclusive of Secure Net Home, our best-ever security and family controls, we also now offer faster speeds to more homes than any other major provider. Combined this makes for a really exciting time to switch to Vodafone and get the ultimate, hassle-free broadband for busy families – all at a great price”.

In terms of pricing, we found that the 1.8Gbps Pro II package came out as £66 per month on a 24-month term, while 2.2Gbps costs £70 per month on CityFibre’s network (both offer symmetric speeds). As for the Openreach-based 1.6Gbps package, the pricing is currently £66 per month (like the faster 1.8Gbps tier on CF), but you only get average upload speeds of 105Mbps on this plan due to the limits of their GPON network.

Finally, today also marks the first customer connected by Vodafone to its 2.2Gbps plan. The customer is also the first to be powered by CityFibre’s new rural network rolled out to support the government’s ‘Project Gigabit’ programme to enable hard-to-reach communities in Cambridgeshire to access lightning-fast gigabit-capable broadband.

NOTE: Your monthly prices will increase each year on 1st April by £3.

First Customer Live on CityFibre’s Cambridgeshire Project Gigabit Broadband Build

CityFibre have today announced that the first customer has just gone live on their new full fibre (FTTP) broadband ISP network in Cambridgeshire (England) under the £69m state aid supported Project Gigabit rollout contract (Lot 5), which began its construction phase back in February 2024 (contract was awarded in March 2023).

The original contracted announcement stated that a total of “around45,000 premises (hard-to-reach homes and businesses) in the county are ultimately expected to be covered by the new digital infrastructure (here). But the operator has previously stated that this deployment will also unlock a further £53m of commercial funding, which will separately enable them to reach a further 170,000 premises in the same county (total of 215,000).

NOTE: CityFibre is currently contracted to build its 10Gbps FTTP network to a total of almost 465,000 hard-to-reach homes through the Project Gigabit programme over the next few years.

The first customer, based in the village of Grantchester, has been connected by ISP partner Vodafone today and is taking its new ultrafast 2.2Gbps symmetrical broadband service (here). The customer is said to be a lecturer in film, who requires the frequent transferring of large video files, and has a young family. He was previously served by a legacy copper-based FTTC network (Openreach), which offered sub-80Mbps speeds.

Simon Holden, Group Chief Operations Officer at CityFibre, said:

“We’re thrilled to see the first customer connected on our Project Gigabit rollout and to welcome Vodafone’s launch of its fastest home broadband service exclusively over our network. This is an important milestone for CityFibre and for the hundreds of thousands of hard-to-reach homes and businesses left stranded on legacy copper networks.

We look forward to working with government and our partners to bring the benefits of full fibre and multi-gig services to rural premises nationwide.”

The work also supports CityFibre’s wider ambition of covering up to 8 million UK premises (funded by c.£2.4bn in equity, c.£4.9bn debt and c.£800m of BDUK subsidy) – across over 285 cities, towns and villages (c.30% of the UK), although it’s unclear precisely when they will achieve that (the original goal was for the end of 2025, but their current build + M&A plan may only get them to c.6m).

The operator currently covers 3.6 million UK premises (3.3m RFS).

NOTE: Cityfibre is supported by UK ISPs such as Vodafone, TalkTalk, Zen Internet, iDNET and others, but they aren’t all live or available in every location yet (often due to a mix of technical reasons and exclusivity agreements).

Australian Government and AWS Collaborate to Strengthen country’s Cybersecurity 

News 

The Australian Government has announced a strategic partnership with Amazon Web Services (AWS) to bolster Australia’s cybersecurity capabilities with an investment of at least $2 billion over the next decade

The partnership will involves establishing a Top Secret (TS) AWS cloud in Australia, which the country will move its secret intelligence data to, in collaboration with the Australian Signals Directorate (an Australian government intelligence agency). 

The platform aims to enhance the resilience of ICT services for the government and could create up to 2,000 local jobs. 

The TS Cloud will support secure storage and analysis of Australia’s most sensitive data, leveraging advanced technologies like AI and machine learning. This initiative is expected to strengthen the defence department’s communication networks and facilitate closer collaboration with allied nations such as the UK and the US, who already use AWS cloud computing in their governments.   

The Defence minister Richard Marles said in a press release that the deal would increase “interoperability” with the US and “ensure we have a far more resilient, capable, lethal, modern and potent defence force in the future”. 

“My government is bolstering our defence and national intelligence community to ensure they can deliver world leading protection for our nation,” said Australian Prime Minister Anthony Albanese.  

“We face a range of complex and serious security challenges and I am incredibly proud of the work our national security agencies undertake on a daily basis to keep Australians safe. We must never underestimate their value and importance. That is what this investment today is about,” he continued. 

AWS plans to engage local businesses in designing and building the TS Cloud, offering opportunities for innovation in cybersecurity, data analytics, and cloud computing.   

The company has also committed to other infrastructure investments in Australia, including a planned $13.2 billion by 2027 and a previous $9.1 billion since its launch in 2011, supporting local job creation. 

Keep up to date with the latest international telecoms news by subscribing to the Total Telecom daily newsletter 

Also in the news:
Dutch operators finally get their hands on midband 5G spectrum
Virgin Media O2 completes first stage of Shared Rural Network
Xavier Niel’s $4.1 billion bid for Millicom is too low, company says

Solving congestion challenges in FTTP deployment

Viewpoint Article

by Evan Rogers, Solution Innovation Manager EMEA, Corning Optical Communications

The UK is currently building Fibre to the Premises (FTTP) at an unprecedented rate.

Figures published by Ofcom in April 2024 confirmed that 62% of UK households (as of January 2024) can now access full-fibre broadband – a 48% year on year increase.

Powering this charge towards a more connected Britain are, of course, the likes of Openreach and a host of altnets, who must work smartly to utilise every inch of space of our towns and cities’ infrastructure, deploying more and more fibre in space-constrained environments.

Access to Openreach’s ducts and poles through Physical Infrastructure Access (PIA) regulations has helped ease some of the logistical difficulties of fibre deployment for altnets but network congestion is becoming a major challenge. This will only increase as more operators deploy.

Space has become a premium commodity within existing infrastructure, and the risk of damaging equipment when working or removing it from the chamber is high. Such damage often necessitates the construction of off-site chambers, a costly and time-consuming solution that is unsustainable on a national scale.

How are network equipment providers responding?

With network operators looking to deploy fibre in tight spaces not originally designed for today’s density of connections, they need ways to shrink their footprint and deploy more quickly and economically.

Corning’s solution, Evolv® Terminals and Drops with Pushlok™ Technology, was introduced in 2020 after an intensive development period and has since undergone continued refinements. Corning knew that decreasing the device’s size, without compromising on connectivity, would be key. The breakthrough came when the team reorganised the terminal ports and input stub to align in a single row on the bottom of the device.

Clever work to reduce the connector’s size meant we could also decrease the terminal size – critically, enabling operators to place the solution in any environment and navigate within congested chambers. Minimising the size of the terminal in multiple planes also enabled the product to be installed on buildings and poles discretely and with an overall aesthetic look.

Approximately half the size of the previous terminal, the  Evolv® terminal offers a neater cabling system, saving considerable space within the chambers and enabling additional customers to be served from a single chamber. With the risk over-congestion minimised, this in turn reduces the likelihood of end customer effecting faults and delays, leading to a more reliable network and customer experience.

Its ease of integration into the existing network is also a significant advantage for network operators, requiring minimal training for engineers.

Supporting rural deployment

With the UK Government committing £714 million towards boosting rural coverage in 2024, the expansion of the full fibre rollout into premises in the countryside must also be considered. For many rural deployments, overhead networks are favoured and congestion will again be a consideration.

UK regulations stipulate that cables installed between poles must break under a load of 2kN to prevent overloading the pole and potentially causing significant damage to the network and health and safety risks to engineers and customers. Again, prioritising smaller terminals that can be installed on congested poles will ensure the maximum number of customers can be serviced without jeopardising the integrity of the poles.

Maintaining momentum

A continued focus on speed, scalability and cost-efficiency will be key for the UK’s full fibre rollout to not stumble at the final hurdle.

To prevent network congestion from slowing this current momentum, particularly as more key players enter the market, we’re working closely with network operators to mitigate these challenges and plan for success as the rural push takes shape.

As the UK continues its march towards becoming a more connected nation, it’s clear that space-saving solutions will play a crucial role in the deployment of FTTP in both urban and rural areas.

Find out more about how we’re putting this into practice with Openreach in our recent video here.

Want to learn more? You can find Corning at Stand 69b at Connected Britain 2024, taking place on September 11-12 at ExCel London. Get your tickets now!

Netomnia’s Full Fibre Broadband Covers 1 Million UK Premises

One of the UK market’s largest alternative network operators, Netomnia (YouFibre), has today announced that after four years of work they’ve managed to build their 10Gbps capable Fibre-to-the-Premises (FTTP) broadband ISP infrastructure to cover 1 million premises passed (Ready for Service) – rising to 1.6m once the Brsk merger (here) completes.

The figure of 1 million premises (RFS) represents another significant improvement from the 960,000 they had just a month ago, which shows that their rollout has not been dampened by the wider market’s many challenges (i.e. they’ve added 500,000 premises within the last year alone). The network sells its packages to consumers and businesses via sibling ISP YouFibre, which had 80,000 customers in March 2024 (c.140k if you include Brsk).

NOTE: Netomnia and broadband ISP YouFibre have so far raised £795.5m via Advencap, DigitalBridge and Soho Square (excluding Brsk).

Since its inception, Netomnia has now laid over 15,600km of fibre cabling to build its network – the equivalent distance of London to Cairns, Australia – and specialises in a lower cost approach to build, which seems to be working well and gives them greater tolerance when growing take-up.

The operator previously aimed to continue this network expansion, with a plan to reach up to 2 million premises by the end of 2025. But that has since been boosted by the merger agreement with Brsk. The combined network thus technically already covers 1.6 million premises and now aims to reach 3 million premises (coverage) by the end of 2025.

Zoltán Kovács, Managing Director at Netomnia, said:

“We are incredibly proud that our network now serves one million premises. We started building our network in 2020 and to reach one million premises in just four years is truly unprecedented. This achievement is a testament to the dedication and hard work of our entire team. Thank you to all our partners and stakeholders for being part of this journey.

By accelerating the UK’s transition to fibre, we’re empowering residents and businesses to unleash their potential by providing access to world-class connectivity, today.”

Customers of YouFibre typically pay from £22.99 per month for their 150Mbps package, which rises to just £29.99 for 1Gbps and £99.99 for the dizzy heights of 7-8Gbps on a 24-month term. The provider has also pledged “no in-contract price rises” and “no set-up fees“.

Virgin Media UK Start Phase 2 of Smart Support to Boost Broadband Reliability

Broadband ISP Virgin Media (O2) has begun the second phase of their effort to deploy the new “Smart Support” service, which aims to boost the reliability of internet connections by proactively identifying and tackling issues remotely at no extra cost. So far only 50,000 users have benefitted from this since its April 2024 launch (here), but new customers will now join them.

Just to recap. The Smart Support service is built on technology from Cisco’s ThousandEyes (formerly SamKnows) platform (i.e. cloud-based data sets and advanced device identification technology), which initially targeted broadband customers “whose connections will be checked throughout the year as the service learns and evolves” (i.e. it monitors for things like speed drops and disconnections), before being rolled out more widely.

NOTE: The offer of a free engineer visit excludes problems caused by misuse, neglect and accidental damage.

Should smart support detect any potential connection issues to the WiFi Hub, then Virgin Media will reach out to the customer, offering guidance and simple fixes. The ISP debatably claims to be the “first major telecoms provider to proactively reach out to customers to improve their broadband experience“, which they say has seen “positive results to date with smart support resulting in a more reliable connection and less time offline for customers currently receiving the service” (no stats are provided to support this).

The smart support process is currently being rolled out in phases – adding new features as it goes, with Phase One monitoring enrolled customers’ broadband service (c.50,000 users). By comparison, the latest Phase Two will enhance the onboarding journey and make it available to “new fibre customers“, albeit presently only for the first 14 days of service to “ensure a smooth installation period.”

Smart Support’s Multi-Layered Approach Includes:

➤ Always-on monitoring: Using smart support technology to constantly monitor the customer’s broadband speeds and connection performance.

➤ Problem solving: If a fault is detected, the WiFi Hub will work automatically overnight to try and resolve the issue.

➤ Tailored advice: If the suspected issue cannot be fixed remotely, the customer will be sent personalised advice on how they can try to resolve the issue themselves.

➤ Easy to book expert help: Should this be unsuccessful; the customer will be invited to book a free engineer appointment at a time that suits them.

As we recall, Phase Two will later be followed by Phase Three (date TBA), which will add machine learning to help fix faults and prevent them from reoccurring. Smart support will also develop to support digital TV issues (e.g. buffering) in the future, but for now it’s focused purely on the core internet connectivity angle.

The other benefit of this approach is that it could reduce calls to Virgin Media’s support lines, since customers won’t need to manually report all faults. But we should point out that proactive monitoring of broadband lines is something that other ISPs have also adopted, albeit to varying different levels of effectiveness and sophistication. Sometimes this comes as part of a premium add-on, while in other cases it’s a default feature.

However, one issue stems from Virgin Media’s use of contradictory language around the availability of Phase Two, which might cause some confusion: “T&C’s: Smart support: Subject to availability. Currently Fibre broadband only (excludes Full Fibre).” So at present this only seems to work on Hybrid Fibre Coax (HFC) lines and not FTTP, but it’s unclear whether the “full fibre” exclusion extends to both XGS-PON and RFoG lines (we’re checking).

Possible Broadband Boost as New UK Gov Looks to Unblock Planning

The new UK Government is off to a rapid start this week and has already appointed Peter Kyle (MP) to be the new Secretary of State at the Department for Science, Innovation and Technology (DSIT), which oversees many of the country’s public broadband and mobile infrastructure projects. But bigger news on planning is expected from the chancellor, Rachel Reeves, today.

Just to recap. The Labour Party’s 2024 General Election Manifesto (here) stated that the previous (Conservative) government’s “investment in 5G [was] falling behind other countries and the rollout of gigabit broadband [had] been slow“, but they also made clear that the party would be making a “renewed push to fulfil the ambition of full gigabit and national 5G coverage by 2030.

PICTURED: Peter Kyle MP, the UK’s new Secretary of State for tech and digital infrastructure.

In fairness, the private sector’s rollout of gigabit broadband (currently covering 83%+ of the UK), which has driven the lion’s share of deployments, has been fairly rapid given the huge costs and complexity involved. But you could certainly argue that the £5bn (state aid) Project Gigabit broadband scheme (i.e. aiming for 85% gigabit coverage by 2025 and “nationwide” [c.99%] by 2030) has been slow to award some major subsidised deployment contracts (e.g. Wales, Scotland etc.). Likewise, the deployment of 5G could have been better, but did suffer early on from weak coverage targets and the sudden U-turn to ban Huawei’s kit.

Suffice to say that the new government are clearly looking to build on what already exists, rather than risk huge delays by ripping up the existing programmes. The first signs of this new approach are expected to surface today when the new Chancellor, Rachel Reeves, declares economic growth to be their “national mission” and moves to announce reform of the planning laws to help “unblock” key infrastructure projects, as well as investment.

The comments echo Labour’s manifesto, which similarly stated: “We will also update national planning policy to ensure the planning system meets the needs of a modern economy, making it easier to build laboratories, digital infrastructure, and gigafactories.

Rachel Reeves, New UK Chancellor, will say:

“We face the legacy of 14 years of chaos and economic irresponsibility. New Treasury analysis I requested over the weekend exposed the opportunities lost from this failure.

Had the UK economy grown at the average rate of OECD economies since 2010, it would have been over £140bn larger. This could have brought in an additional £58bn in tax revenues last year alone to sustain our public services. It falls to this new government to fix the foundations.

Where governments have been unwilling to take the difficult decisions to deliver growth – or have waited too long to act – I will deliver. It is now a national mission. There is no time to waste.”

At present we still know very little about what kind of changes the new government will be looking to make, although network operators have not been shy about producing their own wish lists (here), which often echo a strong desire for the full embracement of flexi-permits and cancelling plans for street works charging. Not to mention those that seek easier access to large residential buildings (MDUs).

The party has also previously spoken of working with Ofcom to try and encourage greater infrastructure sharing or co-operative build between network operators, which would have to be very carefully balanced to avoid any unintended damage to competition.

The existing Access to Infrastructure (ATI) Regulations 2016, which applies to all operators, does already include provisions on the exchange of information about existing infrastructure, and the right to access that infrastructure on fair and reasonable commercial terms etc. But this doesn’t matter much if a commercially viable deal cannot be reached.

The previous government did attempt to update the ATI Regulations (2016) to improve infrastructure sharing, but some smaller and more vulnerable alternative networks (altnets) said they were concerned about the risk of “unintended consequences” if changes to those rules ended up undermining the investment case for new networks (here).

Likewise, operators expressed “limited interest in using non-Openreach or non-telecoms infrastructure,” due to a general preference for telecoms infrastructure, as well as the “availability of a more stringent regulated product on a near ubiquitous nationwide network.” Suffice to say, infrastructure sharing alone may not be a magic fix. In the end, the previous government opted to merely clarify the existing rules, which did little to move the dial.

The new government will also have to tread carefully, given the current and somewhat growing opposition – at the local level – to the deployment of new poles (telegraph poles) for running fibre optic lines, which is a matter that has been raised by a fair few Labour MPs too. Before the election, the previous government was already in the process of developing clearer guidance and oversight for pole deployments (here and here).

Finally, Labour indicated in 2023 that it would aim to foster an “industry-wide social tariff for low-income families” and do more to tackle mid-contract price hikes and loyalty penalties etc. But since then Ofcom has already done quite a lot to tackle these areas, so it remains to be seen what new approaches the government might now direct Ofcom to take, if any.

In any case, we don’t expect to get a lot of detail on the new planning reforms today, but we will update this article if the announcement includes something more than the usual political sound bites. Any detail that does get released will probably come in a very generalised form, which may be open to different interpretations.