Broadband ISP Zen Internet UK Now Offering 2.3Gbps Package

Rochdale-based UK ISP Zen Internet appears to have Finally begun to make their long-awaited top tier Full Fibre Max package available over CityFibre’s national Fibre-to-the-Premises (FTTP) broadband network, which means you can now take symmetric speeds of 2.3Gbps for just £55 per month.

Just to be clear about this, the new package is currently only available via parts of CityFibre’s network that have been upgraded to support XGS-PON technology (here) and that means availability is quite limited. At the last update in October 2024, CityFibre informed ISPreview that they were “on track to double our XGS-PON footprint to 40% by the end of the year” (RFS premises) – out of c.4 million UK premises passed.

NOTE: Outside those XGS-PON areas, you’re likely to only get max package speeds of between 1.6Gbps to 2Gbps via CityFibre or Openreach. Zen have also signed deals to harness Freedom Fibre and Trooli’s respective full fibre networks.

The package itself attracts an 18-month minimum contract term with free setup, a pledge of no mid-contract price rises and Zen will also throw in one of Amazon’s eero Pro 6E routers, although we really wish they’d bundle a more professional / advanced user focused device with this sort of tier (e.g. the eero kit is seriously lacking in the ports department). You can optionally pay £10 a month extra for the eero Max 7 Pro, but that’s still a pricey compromise device.

The new speed tier was originally due to launch in September 2024 (here), but it ended up taking a little bit longer than that to arrive, although we aren’t sure of the exact date they finally made the 2.3Gbps option available (oddly, Zen’s pre-registration page for it is still live). Credits to Gary for spotting.

Rights Holders Move Closer to Imposing Website Blocks on VPN Providers

Rights Holders, having recently succeeded in forcing even some third-party public Domain Name System (DNS) resolvers to block websites that have been found to facilitate internet copyright infringement (piracy), are now turning their attention to major Virtual Private Networks (VPN) like NordVPN, ExpressVPN, ProtonVPN, and others.

For those out there who may still be unfamiliar. A VPN essentially encrypts and routes your internet traffic through a different protocol and server (i.e. a private network connection that runs over the public internet). Remote workers often use VPNs to connect with their office network while at home and ordinary consumers may use one too, such as to help keep their connections secure while remote working (not a panacea), as well as remote desktop control, staying anonymous online or for avoiding internet filters (e.g. hotel wifi) and geo-blocking etc.

NOTE: Many VPN providers are based outside the UK, thus court cases raised in other countries could conceivably affect the services used by people over here.

Suffice to say that VPNs are an incredibly useful tool, although they can also be used to help people circumvent website blocking measures that might have been imposed by ISPs, including those that were introduced through the courts. But until recently Rights Holders would have found it difficult to extend such blocking orders to VPNs, although several court successes against public DNS providers in other countries have started to change that.

According to Torrent Freak, Rights Holders in France are now seeking to extend site-blocking measures to VPN providers, with Canal+ and the football league LFP requesting new court orders that could compel NordVPN, ExpressVPN, Cyberghost, ProtonVPN, and Surfshark to introduce blocking orders. As usual, the focus here is on some of the market’s largest VPN providers.

The VPN Trust Initiative (VTI), which represents VPNs, said (here):

“The VPN Trust Initiative (VTI), part of the i2Coalition (Internet Infrastructure Coalition), stands firmly against any request for French courts to mandate VPN services to block access to potentially infringing streaming websites. While VTI members unequivocally oppose the misuse of VPNs for illegal activities, this move not only misplaces blame but also threatens to undermine cybersecurity, privacy, and digital freedom for millions of French residents.

VPNs are not facilitators of piracy. They neither host, store, nor promote copyrighted material. Such content is not discovered and referenced via privacy-focused VPN tools. Targeting VPN services for activities they do not enable or promote is a misguided and disproportionate approach.”

The VTI’s statement goes on to argue that restrictions against VPNs are typically only prominent in countries such as China, Russia, Myanmar and Iran, amongst others. Such measures are often introduced via those states under the guise of protecting national interests or preventing illegal content, albeit with the real intention of censoring speech and preventing open access to the internet.

At present this case is only focused upon France, but the result could impact or fuel similar cases or services in other countries, such as the UK. Admittedly, this is still very much a game of whack-a-mole for Rights Holders, and we don’t yet know how much success they’ll have, although it has long been expected that commercial VPN providers would be their next target.

First Hints of New UK Gov Measures to Tackle Broadband Pole Complaints

The UK Government will shortly attempt to deliver on their pledge to “end the deployment of unnecessary telegraph poles” (here) by publishing an updated Code of Practice for broadband operators to follow, which will set out new guidance on the divisive issue. We now have a good idea of what that new code will include.

Just to recap. The deployment of poles (usually made of wood or metal) to run overhead fibre is a common practice (over 4 million have already been built). This is because they’re quick and cost-effective to build (several times cheaper than trenching), can be deployed in areas where there may be no space or access agreement to safely put new underground cables, are less disruptive (avoiding the noise, access restrictions and damage to pavements of street works) and can be built under Permitted Development (PD) rights with only minimal prior notice.

NOTE: Network operators that build new poles and street cabinets are currently expected to follow the Revised Cabinet and Pole Siting Code of Practice Nov 2016.

The previous government, driven by its targets for expanding gigabit-capable broadband infrastructure, even facilitated such deployments by cutting red tape to help make the work as easy as possible. This has contributed to the currently rapid roll-out of Fibre-to-the-Premises (FTTP) based gigabit broadband networks across the UK, which can now be done in a much more cost-efficient way.

On the flip side, not everybody is a fan of poles (particularly those living in areas that haven’t had them before), which has caused a sharp rise in complaints and protests from residents in various parts of the UK. The complaints usually highlight their negative visual appearance, as well as concerns about exposure to damage from major storms, a lack of effective prior consultation, duplication of existing infrastructure or engineers that fail to follow safety rules while building etc.

In response to this the government has been working with network operators to “revise” the existing Code of Practice (linked above) in a way that would, as Sir Chris Bryant (Telecoms Minister) put it, require providers to “pay greater attention to the communities’ concerns” and to build underground wherever possible (operators already do this as it’s the most cost-effective approach, albeit only when available to them).

On top of that, they’ve also been supporting a push for greater infrastructure sharing, such as via INCA’s project (here and here).

What’s in the new code?

Until the new code is published, which is expected very soon, we won’t know the exact details. But ISPreview has spent some time speaking to our industry sources, and as a result we now have a rough idea of what to expect when the code is finally published.

The first draft version of the updated Code was presented, through the industry-wide Poles Working Group (jointly run by INCA and the ISPA), to the government just before Christmas and network operators have since been working through the Telecoms Minister’s comments on that. A revised document is then expected to be presented to the Minister in the “next few weeks” and regular meetings have also been taking place at other levels of government (DSIT).

The revised code, as currently drafted, is not expected to deliver any major changes, but it will focus on ensuring that network operators communicate better with communities (identifying areas where this is needed). The Code is also expected to be presented alongside a bigger push for infrastructure sharing between alternative network operators (see the links to INCA’s project above).

Furthermore, the new Code will introduce clearer rules on where not to site poles, as well as guidance on what to do with pole complaints and where re-siting is appropriate. On top of that, the Code will include an industry commitment to consider pole impact during the planning and installation stages, as well as a commitment to consider utilising existing poles.

Sources have informed ISPreview that Sir Chris Bryant appears to be seeking an outcome that would result in no more pole complaints, which operators broadly view as being “unrealistic” in the current climate of rapid network build. Plenty of questions also remain over how the changes will be enforced (i.e. Ofcom have very limited powers in this area) and key points are still subject to change.

On the issue of infrastructure sharing, INCA’s Infrastructure Sharing Group (ISG) recently produced a first draft of a new sharing framework, which is still being reviewed by its members and is expected to launch toward the end of this quarter. The scope of this is understood to have been narrowed to look at sharing non-Openreach poles, rather than ducts, but the exact details are still being refined.

The government clearly have a difficult balancing act to perform. On the one hand, they need to ensure that the concerns raised by various communities are not simply ignored and have some impact, while on the other hand they must avoid implementing any measures that might risk damaging the wider roll-out and cost models. The latter would risk their ambitions for making a “renewed push to fulfil the ambition of full gigabit and national 5G coverage by 2030” (here).

Confusion on the Falkland Islands Over Status of Starlink’s Broadband

Good news, SpaceX’s global Starlink broadband network is currently listed as finally coming to the poorly served Falkland Islands, which is a British Overseas Territory, sometime in 2025. Bad news, the service is already being used by hundreds of local customers and the company has just started to cut them off.

At present there are about 3,700 people living and working on the largely self-governing and self-sufficient Falkland Islands, where all of the fixed line (phone, broadband) services and mobile networks are still supplied by a limited Satellite data link from the dominant provider, Sure (Sure Falklands Islands).

NOTE: Starlink customers in the UK typically pay from £75 a month for a 30-day term, plus £299 for hardware on the ‘Standard’ unlimited data plan (inc. £19 postage), which promises latency times of 25-60ms, downloads of 25-100Mbps and uploads of 5-10Mbps.

The islands, which are a British Overseas Territory that resides nearly 500km off the South American coast (Argentina), have long suffered from poor digital connectivity and that’s partly due to the political fallout from the 1982 Falklands War. Running a link back through Argentina probably isn’t going to be considered particularly viable or wise any time soon.

On top of that, the islands are incredibly remote, which even in an ideal political environment would still make running a subsea fibre optic line incredibly expensive. Suffice to say, internet access has never been particularly fast, with the top package from Sure offering 10Mbps (capped data usage of 364GB) and even that’ll cost you.. wait for it.. £467 per month! Sure did say they launched an “unlimited” 15Mbps plan last year, but we couldn’t find it.

Needless to say, residents have long been campaigning for the Falkland Islands Government (FIG) to work with SpaceX in order to approve the use of its Starlink based broadband service on the island, which reflects a mega constellation of satellites in Low Earth Orbit (LEO). This would be able to offer a significantly faster and more flexible service for a lot less money (note: we don’t know if Starlink will do a Falklands-specific plan, so the details may not match the UK).

The good news is that the FIG is currently expected to grant the necessary approval around April 2025 and a quick look at the map on Starlink’s website similarly shows that the Falklands is now listed with the tag – “Starting in 2025” (credits to Danny for spotting that one). This would be a blow to ‘Sure’, albeit good news for residents. But our story doesn’t end there.

Residents are already using Starlink

At present, hundreds of residents on the Falklands are in fact already using Starlink terminals via the roaming feature. But Sure currently holds the main (monopoly) telecommunications licence on the islands, which technically means that using Starlink there is still illegal (i.e. the terminals are unlicensed). Despite this, the FIG’s work to change this means that the local government hasn’t really clamped down on the practice.

The above context is important because Starlink recently sent a notice to customers on the islands to inform them that they were “currently using Starlink in an unauthorized territory” and that “local telecommunication authorities” had instructed them to “disable your services“. Interestingly, both the FIG and the Communications Regulator (FICR) promptly denied any involvement with the action.

FICR Statement

Despite the wording of the communication from Starlink, FIG has not instructed Starlink to carry out this action. Further information will be sought from Starlink, but it is understood by FIG that Starlink may be enforcing its own policy on roaming packages that have remained fixed in place for 60 days or more, and which form part of the terms and conditions of use.

As stated in the press statement issued on 3rd February 2025, Starlink has not applied for regulatory approval, though some exploratory discussions have taken place.

The Starlink policy above refers to the fact that they allow users to access the internet in different locations around the world. But this is only allowable for a maximum of 60 days outside of their registered service address within a given year and, after that, they must return to their primary location.

Sadly, some Starlink users on the islands have since reported that they’ve begun to experience service interruptions as their 60-day “roaming period expired” – all of this is being well covered by the excellent Open Falklands blog. In response, the FICR has said they’ve engaged with Starlink who “will work to keep the service on“, but there are still some complexities to be addressed around how VSAT licensing is handled on the island.

Hopefully, a more permanent solution will surface sooner, rather than later. Legalising and normalising access to Starlink for all users could make the Falklands a much more attractive place to both visit and do business.

TalkTalk Become First Major UK Broadband ISP to Harness Kraken Platform

Internet service provider TalkTalk has today become the first major UK ISP to sign a deal that will see them adopting the cloud-based Kraken platform (part of Octopus Energy Group). The move is said to be part of the provider’s “ambition to become the most recommended Wi-Fi provider in the UK” (they obviously really mean broadband provider).

Kraken is a kind of overall management platform, which uses machine learning and the cloud to help utilities firms both run their business and interact with customers in a more cost-efficient way. Kraken says that their end-to-end operating system is already contracted to run over 60 million customer accounts (globally), including on behalf of many of the UK’s top utilities, including Octopus Energy, EDF Energy, Severn Trent, E.ON Next and others (e.g. rival ISP Cuckoo also adopted it in 2023).

The partnership will see TalkTalk customers being migrated from various “legacy internal platforms” to Kraken, which claims to use a “single universal model to simplify all aspects of customer service, for both customers and colleagues“. By streamlining account operations and consolidating everything into a single platform, Kraken says it will “enable customer service teams to solve any problem” (the use of “any” here is unrestrained, but we suspect it won’t do your weekly clothes ironing.. yet).

Susie Buckridge, TalkTalk CEO, said:

“At TalkTalk, we are undertaking a significant transformation as part of our ambition to become the most recommended Wi-Fi provider in the UK. An innovative and flexible technology platform that enables us to provide excellent customer service like Kraken is central to our ambition.

I know I speak for all of us at TalkTalk when I say we are excited to be the first major connectivity provider to join the Kraken network, not least because of the significant benefits it will bring to our customers and colleagues.”

Deepak Ravindran, CEO of Kraken for Water & Telco, said:

“After successfully disrupting the energy and water markets, we are thrilled to expand the magic of Kraken to the telco industry with our first scaled telco customer. Our collaboration with TalkTalk gives us a unique opportunity to partner with a leading player in the UK market to deliver outrageously good customer service, unlock operational efficiencies and bring our best-in-class tech to yet another industry.”

TalkTalk added that it would take up to around 2 years to completely migrate their customer base of 2.3 million over to Kraken. The first cohort is expected to “go live later this year“, while the first new customers will be on Kraken by early summer this year, expanding over the next year. No doubt there will be some cost savings for the provider too.

Iliad once again eying Italian consolidation with TIM

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The French telecoms group has informed the Italian government that it is once again exploring a potential tie-up, according to reports

Iliad Italia is once again looking for potential tie-ups with Italy’s incumbent operator TIM, according to reports by local Italian news agencies Corriere della Sera and La Stampa.

The reports say that Iliad has this week informed the Italian government of its intentions to pursue dealmaking with TIM. The Italian government has likely been informed due to its 10% stake in TIM as well as its so-called ‘golden powers’ that allows the state to veto any deal involving critical infrastructure – such as the country’s largest telecoms operator TIM – being taken over by a foreign company.

Reports suggest that the deal would take the form of a merger, with a Reuters report confirming that Iliad does not intend to see TIM’s business units carved up.

The Italian mobile market has been crying out for consolidation for years. Iliad entered the already competitive market in 2018 and rapidly initiated a brutal price war that has seen the operators’ profit margins slashed. Since then, all four of the country’s mobile operators (Vodafone, TIM, Iliad, and WindTre) have been involved in various merger discussions.

In fact, Iliad itself had initially sought a merger with the seemingly more vulnerable Vodafone Italia back in 2023. Ultimately, however Vodafone Italia instead struck a deal to be acquired by Swisscom for €8 billion, with Swisscom merging the business with its local fixed broadband unit Fastweb.

But despite a market-wide consensus on the need for consolidation, a direct merger between TIM and Iliad would likely draw some critical regulatory attention. The deal would create a dominant market leader, commanding around 41% of the mobile market and 40% of the fixed broadband market.

Interestingly – and entirely separate to this interest from Iliad – reports are also noting that investment firm CVC Capital Partners has also informed the government of its intention to approach TIM.

CVC has shown interest in the Italian incumbent for a number of years now, having first made a non-binding offer for a minority stake in the company’s enterprise unit back in 2022.

Now, CVC is reportedly showing interest in buying the 24% stake in TIM held by French investment company Vivendi.

Vivendi has been notably critical of TIM’s sale of its fixed network infrastructure to KKR last year, saying that the assets were severely undervalued. The company has attempted to undo the deal through various legal means over the past year, none of which have yet borne fruit.

Keep up to date with the latest international telecoms news by subscribing to the Total Telecom newsletter

Also in the news:
Vodafone reports strong Q3 growth amid Germany challenges
CEO of AireBeam discusses ‘secret sauce’ behind ISP’s growth
BT scraps managerial DEI targets

UK invests £16m for satellite communications advancements 

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The UK Space Agency has pledged up to £160 million to drive innovation in the satellite mega-constellation market 

The investment, which is part of the UK Space Agency’s Connectivity in Low Earth Orbit (C-LEO) programme, will support technological advancements over the next four years to bolster the UK’s position in the global space industry. 

As part of this broader commitment, £16 million has already been allocated to two key projects aimed at advancing satellite communications. This targeted funding will support cutting-edge developments to strengthen the UK’s role in satellite technology.  

Satellite constellations are expanding internet access to remote and underserved regions, helping to bridge the digital divide. These networks are also set to improve communication in maritime and aviation sectors, supporting connectivity in isolated locations. 

“The UK has all the cutting edge expertise and technology to spearhead the latest advancements in satellite communications and become a leader in this high-tech industry,” said Telecoms Minister Chris Bryant in a press release. 

“These Government backed projects will not only provide significant advancements in mobile communication, but help to bridge the digital divide, connecting communities in the most hard-to-reach areas,” he continued. 

The UK is positioning itself as a strong competitor in the rapidly advancing space industry. In 2023, over 2,900 satellites were deployed, mostly as part of commercial constellations. Projections indicate that between 2021 and 2031 approximately 18,000 satellites will be launched, three-quarters of which will belong to mega-constellations. These are groups of many satellites that work together deliver broadband Internet access. 

The UK is a key member of the European Space Agency (ESA) and hosts the European Centre for Space Applications and Telecommunications (ECSAT) at the Harwell Space Cluster. The C-LEO programme provides funding via UK Space Agency grants, with further contracts expected from ESA in the near future. 

Keep up to date with the latest international telecoms news by subscribing to the Total Telecom newsletter  

Also in the news:
Vodafone reports strong Q3 growth amid Germany challenges
CEO of AireBeam discusses ‘secret sauce’ behind ISP’s growth
BT scraps managerial DEI targets

Eutelsat connects one million Sub-Saharan Africans to satellite 

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The company’s Konnect Wi-Fi hotspot solution is playing a major role in shrinking the digital divide in Africa 

Eutelsat has announced that it has successfully delivered on its Partner2Connect Digital Coalition commitment to provide one million people in Sub-Saharan Africa with affordable, high-speed internet via satellite, two years ahead of schedule. 

The Partner2Connect Digital Coalition aims to accelerate global digital inclusion, particularly in regions where traditional broadband infrastructure is unavailable. 

At the centre of the achievement is Eutelsat’s Konnect geostationary satellite, a high-capacity Ka-band satellite that powers Konnect Wi-Fi hotspots. This satellite, which became operational in late 2020, can provide these hotspots with Wi-Fi speeds ranging from 5 Mbps to 100 Mbps at affordable prices, bringing internet access to individuals, schools, businesses, and healthcare centres.  

“Reaching this milestone means 1 million people now have access to vital information, education, and communication resources through our Konnect solution. With both Eutelsat’s GEO satellite fleet and OneWeb’s LEO constellation, we are expanding our reach and ensuring that connectivity drives meaningful economic and social progress, empowering communities to thrive in the digital era,” said Eva Berneke, CEO of Eutelsat in a press release. 

In regions where terrestrial networks are still inaccessible, satellite technology has recently become a scalable and cost-effective alternative to bring education, e-commerce, telemedicine, and economic development to as many as possible. It is now a key solution for bridging the digital divide, bringing millions of people online without the need for expensive ground infrastructure.  

Beyond bringing connectivity to remote areas, satellite connectivity has also been in the news recently for the key role it can play in supporting customers during emergencies. Following the recent California wildfires, Elon Musk announced that SpaceX’s Starlink would provide free terminals to fire-affected areas in Los Angeles, after it emerged that news crews were relying on the service to broadcast live updates. 

Keep up to date with the latest international telecoms news by subscribing to the Total Telecom newsletter 

Also in the news:
Vodafone reports strong Q3 growth amid Germany challenges
CEO of AireBeam discusses ‘secret sauce’ behind ISP’s growth
BT scraps managerial DEI targets 

Netflix Hikes Prices for UK Customers of its Video Streaming Service

As expected, Netflix, the popular broadband-based Movie and TV video streaming service, this week updated their website to hike the monthly prices across all three of their plans for customers again. New customers will see the change immediately, while the timing for existing customers will depend upon your billing date (it usually follows 30 days’ after notification).

In short, ‘Standard with Ads‘ will go from £4.99 to £5.99 per month, while ‘Standard‘ jumps from £10.99 to £12.999 and ‘Premium‘ sees a smaller rise from £17.99 to £18.99. The ‘Extra Member without Ads‘ add-on has also increased from £4.99 to £5.99 per month and Netflix has added a new ‘Extra Member with Ads‘ option for £4.99.

Customers who don’t like this increase may cancel or downgrade their plan – details here.

AT&T’s latest caller ID tech displays the reason for business calls

man using his smartphone

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The service will allow businesses to display short messages to customers to explain the nature of their call.

Back in 2024, AT&T struck a partnership with TransUnion to launch the latter’s Branded Call Display service. This service allows opted-in businesses to have their brand name and logo displayed on customer handsets when receiving calls, thereby helping customers to identify scam callers posing as legitimate businesses.

Now, the service is going one step further, with the latest feature allowing businesses to include the reason for their call on the on-screen notification. Businesses must seemingly choose their reason for calling from a wide range of preset options, including “Appointment Reminder,” “Customer Inquiry,” “Customer Service,” “Refill Reminder,” “Delivery Service,” “Patient Callback,” and “Upcoming Visit”.

The service is available on “most Android devices” and does not require an app to use, being part of the industry standard STIR/SHAKEN call authentication.

“We’re excited to announce the ability for businesses to add the reason for their call to the mobile display,” said Erin Scarborough, AT&T senior vice president, Mass Markets Product Management. “Research shows consumers still prefer calling for communicating with businesses – especially for urgent, personal, or high-value issues. Now they can safely answer verified branded calls, knowing who’s calling and why.”

Spam calls remain a major issue for the telecoms sector. According to spam protection company Truecaller, US customers experience roughly 3.3 billion spam or unwanted calls every month. As such, the Federal Communications Commission (FCC) has been taking increasingly strict measures to prevent spam calls in recent years, with mixed results.

Are telcos doing enough to protect their customers from spam and fraudulent calls? Join the discussion at Connected America, live in Dallas, Texas

Also in the news:
Vodafone reports strong Q3 growth amid Germany challenges
CEO of AireBeam discusses ‘secret sauce’ behind ISP’s growth
BT scraps managerial DEI targets