Some Users of UK Broadband ISP TalkTalk Struggling to Access Websites UPDATE | ISPreview UK

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Some customers of UK internet provider TalkTalk appear to be struggling to access certain websites, including major ones like github.io, due to what appears to be some sort of peering or routing issue. The ISP’s network teams are said to be “currently investigating” the ongoing issue.

According to customers affected by the issue, the problem appears to have started at around 1am last night and is currently ongoing. The issue has also been reported on other platforms, such as Wix (here), and a few moments ago TalkTalk posted the following Service Status update: “We’re aware some customers are experiencing issues browsing certain websites, we are currently investigating the issue.”

Customers who experience this problem may find that some of the websites they try to access will simply time out (fail to load) in their web browsers. At the time of writing, it remains unclear whether this is related to a direct routing / peering problem or some sort of issue with TalkTalk’s network-level filtering (e.g. parental controls). Various related threads can also be found on the provider’s community forum (here, here and here).

Some of the reports suggest that this may be related to Cloudflare hosted sites, but it appears to be impacting those hosted by other CDN platforms too.

UPDATE 4:14pm

We’ve had an update from TalkTalk.

A TalkTalk spokesperson said:

“Our investigation identified a traffic routing issue that affected a small number of customers and websites, and has now been resolved. We apologise for any inconvenience and will conduct a full investigation to determine the root cause.”

Essex Council Settles Legal Dispute with Rural Broadband ISP Gigaclear | ISPreview UK

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The Essex County Council (ECC) in England has this afternoon confirmed that they’ve settled their legal dispute with Abingdon-based UK broadband ISP Gigaclear, which was originally raised last summer (here) over an alleged failure by the network operator to deliver on their contracted Fibre-to-the-Premises (FTTP) build.

Just to recap. The situation in Essex concerned Gigaclear’s earlier contracts under the previous Government’s Superfast Broadband (SFBB) programme, which was managed at a local level by the council with support from the Building Digital UK (BDUK) agency. As we recall, Gigaclear held several of these contracts, such as Phase 2b (part of Epping Forest), Phase 3.1 (Uttlesford), Phase 3.2 (Braintree, Colchester) and Phase 4a.1 (Epping Forest).

NOTE: Gigaclear is principally owned by Infracapital, together with Equitix and Railpen. The company previously had investment commitments estimated to be worth up to around £1.1bn (here) and in late 2023 also secured a £1.5bn debt facility (here). The network covers 580,000 premises (RFS) in rural parts of England (inc. 130,000+ customers).

However, as we’ve reported in the past, Gigaclear did face some sizeable delivery delays to a number of their rural broadband roll-out contracts a few years ago, which wasn’t just a problem in Essex but also affected similar contracts in other counties too (e.g. Devon and Somerset – here, where the contracts were eventually scrapped). But some local authorities, like Essex, were more tolerant and accepted some delay.

Nevertheless, the situation appeared to boil up again last summer after reports indicated that the ECC had launched court proceedings against the ISP for breach of contract, while claiming that three of their four build contracts remain unfulfilled – these were expected to bring Gigaclear’s FTTP network to more than 10,000 rural premises. But apparently a small portion of this had not been reached (c.400 premises in the Braintree, Colchester, Epping Forest and Uttlesford districts).

Breaking news.. more to follow..

UK Broadband ISP GoFibre Extend Community Fund to Northumberland | ISPreview UK

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Edinburgh-based UK alternative network ISP GoFibre, which is building a new gigabit broadband (FTTP) network across parts of remote rural Scotland and Northern England, has today announced that they’ve expanded the availability of their GoFurther charity fund to North Northumberland for the very first time.

The GoFurther Fund currently offers grants of up to £3,000 to help local charity projects and community organisations in the regions of Aberdeenshire, Angus, Fife, East Lothian and the Scottish Borders etc. But they’ve now added North Northumberland to that list, where local projects will be able to apply for a slice of the £15,000 allocated to that region.

NOTE: GoFibre previously aimed to cover 500,000 premises by around the end of 2025 (so far they’ve reached 120,000 premises in 30 locations) and is supported by an investment of £164m from Gresham House (here). The operator also holds the Project Gigabit contracts for Teesdale (Lot 4.01) and North Northumberland (Lot 34.01), which are worth £12.64m in state aid.

Key projects supported to date, by the fund, include education and employability initiatives for young people, as well as efforts to help tackle loneliness and social isolation and after-school support activities designed to empower young people from all backgrounds. For organisations in GoFibre’s build area who wish to apply, more information on the funding criteria and how to apply is available at gofibre.co.uk/gofurtherfund.

As above, GoFibre are currently rolling out their FTTP network across North Northumberland, both commercially and as part of their Project Gigabit contract. The current build covers areas including Berwick, Wooler, Belford, Seahouses, Beadnell, Bamburgh, Cornhill-on-Tweed, Eglingham, Harbottle, Otterburn and Milfield, as well as Ladykirk and Upsettlington and parts of Coldstream in Scotland

There are currently over 15,000 premises ready for connection in Northumberland, and local residents in those areas are now able to enjoy the benefits of full fibre.

Neil Conaghan, CEO of GoFibre, said:

“We are incredibly excited to bring the GoFurther Fund to North Northumberland. We want to make a positive impact for rural communities and economies, whether that’s through lightning fast broadband or by helping charities with a funding boost, we’ll always step up and play our part.

Having seen the success of some incredible organisations across Scotland, now is the perfect time to bring the GoFurther Fund to the North East and help local groups which some much needed support to create a promising future for the next generation.

I urge any community-based groups or charities, operating in our build area, to apply now.”

Customers of the GoFibre’s network can expect to pay from £26 per month for a 150Mbps (30Mbps upload) package on a 24-month term with an included wireless router, which rises to £41 per month for their top 1,000Mbps (100Mbps upload) plan (these are discounted rates). But take note that the provider adopts a mid-contract price hike policy, which will increase the price you pay by between £2.50 and £3 on 1st December every year.

Broadband Outage in Goole After Car Crashes into KCOM Cabinet | ISPreview UK

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Around 800 premises in the East Yorkshire (England) port town of Goole (DN14) are experiencing protracted disruption to their FTTP broadband and phone services after a car crashed into one of UK ISP KCOM’s street cabinets on Sunday night at 10:55pm, which completely disconnected the apparatus from all of its cables.

The incident, which was caused by a Black coloured Mini, occurred on Stanhope Street and the latest update – posted an hour ago – states that engineers have so far been able to reconnect half of the affected customers to their network. But it may take another 24 hours or so to bring everybody else back online.

Our team will be in touch later this morning to confirm whether your services have been restored and what you’ll need to do to reboot your router. Our engineers will continue working around the clock today and we hope to have all services restored over the next 24 hours,” said KCOM’s statement, which ended with an apology for the disruption.

Ben Hassett, KCOM’s Engineering Lead, has posted some additional images of the damage and repair work on his LinkedIn page (here), while the BBC has also managed to get hold of a video that shows the moment of the car crash itself (here). According to Humberside Police, the owner of the Mini later drove away in the direction of Rawcliffe Road, which is quite surprising given the level of impact involved.

Guernsey Court Overturns £3m of Telecoms Competition Fines | ISPreview UK

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The Royal Court appears to have overturned an earlier decision by the Guernsey Competition & Regulatory Authority (GCRA), which – between 2019 and 2022 – had fined broadband and mobile providers Sure and JT for allegedly breaking competition rules, including by sharing “commercially-sensitive information” and co-ordinating with each other.

The GCRA, which is currently in the process of reviewing the judgement and is “considering next steps” (BBC News), has previously levelled fines worth £3m over the dispute. But the Royal Court of Guernsey has now effectively overturned those fines after ruling that the regulator had failed to follow the correct procedure.

NOTE: Guernsey is a small island and British Crown dependency in the English Channel, just off the northern coast of France.

Alistair Beak, Sure’s CEO, has responded to the decision by accusing the GCRA of engaging in a “staggering waste of time, effort and money” by ignoring “the simple fact” that all of this flowed from the fact that “Sure had been strongly encouraged by the States of Guernsey [government] to explore the possibility of launching a single 5G network.”

At this stage it remains unclear whether the GCRA will attempt to challenge the ruling.

New Technology Helps Subsea Fibre Optic Cables to Detect Sabotage | ISPreview UK

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A new report reveals how several companies are responding to the growing problem of deliberate sabotage against vital subsea fibre optic cables, which carry much of the world’s internet data traffic, by turning those same cables into a sophisticated sensor net capable of detecting when, where and how an attack may be occurring.

The idea of using optical fibre cables, which transmit data using pulses of laser light, to detect and monitor nearby events is nothing new. For example, scientists have already found ways of turning such cables into Earthquake and Tsunami monitors (here and here), which works by detecting changes in the polarization of light as it moves through the cable (i.e. its electric field oscillates in just one direction, rather than any which way).

PICTURED: A team working on the deployment for one of the Scottish Government and BT’s (Openreach) new subsea fibre optic broadband links, under the R100 superfast broadband project.

The above methods can usually be further refined by harnessing signal repeaters (these help to maintain the laser light), which are often installed up to every 90km or so on such cables (variable). But detecting anything more than big events in the deep ocean environment is much harder because the temperature remains fairly stable and there are few disturbances (i.e. the polarization is fairly stable).

However, the BBC News are today highlighting developments from a number of companies, such as Optics11, Viavi Solutions and also the notable AP Sensing, which has developed a system that can pick up the presence of vessels on the surface above, as well as anchor drops, divers or marine life touching the cables and the location of damage exactly when it occurs.

With this technology, it is even possible to work out the approximate size of a vessel passing above a subsea cable, as well as its location and, in some circumstances, its direction of travel. That could be correlated with satellite imagery, or even automatic identification system (AIS) records, which most ships broadcast at all times,” said the report.

Admittedly, there are caveats to this, since the technology is normally unable to detect disturbances from very far away, although this can be mitigated by installing signal listening devices (interrogators) every 100km (62 miles) or so along a cable. Companies deploying this on new cables could of course combine that with the location of their repeaters.

The current technology can apparently pick up vibrations hundreds of metres away, but “usually not several kilometres away“, which makes sense given that the marine environment will have a lot of background noise to tackle (nature and other events). In addition, companies could consider using old retired cables, or even deploying cables specifically to act as a sensor net, which would make all of this much more accurate and extend the use into general monitoring of marine traffic.

All of this is currently forming part of the background to a new UK inquiry, which is being conducted by the Joint Committee on the National Security Strategy (JCNSS) and will see cross-party MPs and Lords examine the growing threats to undersea fibre optic cables (here). The inquiry, titled Undersea Cables, notes how over 500 cables carry around 95% of all international data and around 60 of those connect the UK to the outside world.

However, the problem isn’t all about sabotage, with submarine cables frequently also suffering from accidental damage too (e.g. the nets used by deep sea fishing trawlers, as well as ships accidentally dragging their anchor over them, abrasion, equipment failure etc.). According to the International Cable Protection Committee (ICPC), an average of 150 to 200 faults occur globally each year – requiring about three cable repairs per week (here). Often it can take several weeks to fix a break, but this depends upon the type of break, its depth, weather conditions and various other factors.

Suffice to say that any technology that can help make tackling this sort of problem or threat easier, and perhaps even prevent such incidents from occurring, is likely to be very helpful.

O2 UK’s AI Flags 50 Million Suspected SPAM and Scam Calls a Month | ISPreview UK

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Readers may recall that mobile operator O2 (Virgin Media) integrated Hiya’s new AI-powered scam detection service (‘Call Defence’) to help combat fraud and nuisance calls last November 2024 (here). Since then, more than 150 million “suspected” scam and spam calls have been flagged by the new technology, recently rising to more than 50m per month.

The service, which O2 launched for its customers “at no extra cost“, is clearly helping to protect consumers by using Adaptive AI to analyse call number behaviour in real-time (i.e. to determine whether it could be a scam or spam call and then alerting customers before they pick-up). Calls labelled as ‘suspected scam’ are now being answered 42% less often and are 89% shorter than unflagged calls.

NOTE: The adoption of Hiya’s new technology does not currently benefit O2’s Mobile Virtual Network Operator (MVNO) partners, such as giffgaff and Tesco Mobile.

The technology has been automatically rolled out to Android users, as well as iPhone (Apple) customers using the latest iOS v18 and above. This is necessary as Smartphones with older software can’t always take full advantage of the new service.

Murray Mackenzie, Director of Fraud Prevention at VMO2, said:

“With more than 50 million calls suspected nuisance and scam calls now being flagged every month, we’re empowering O2 customers in the fight against fraud, arming them with important information when deciding whether to pick up the phone.

This free AI service is just one of the many ways we’re working to keep Virgin Media O2 customers safe, and builds on our work to block more than 168 million scam texts in the last two years alone. With fraudsters constantly evolving their tactics, we’re calling on Brits to play their part by reporting scam calls and texts for free via 7726. Every report helps improve our systems to stop scammers in their tracks.”

Ofcom to Launch Improved UK Mobile Coverage Checker Later in 2025 | ISPreview UK

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The UK telecoms regulator, Ofcom, this week informed ISPreview that they’ve been “working hard to overhaul our mobile coverage checker” in order to better match people’s real-world experiences, particularly of modern 4G and 5G (mobile broadband) services, and intend to launch the result of all their work “later this year“.

Ofcom’s existing Mobile Coverage Checker is currently based on coverage predictions from the mobile network operators themselves (EE, Vodafone, Three UK and O2), which are generated using computer programs that simulate the way mobile signals travel from mobile masts and are blocked by any obstructions such as hills, trees, and buildings.

NOTE: The existing coverage predictions are processed into a ‘100 metre by 100 metre’ grid matrix that covers the entire UK land mass, but this is a bit too big to get a good view of individual premises etc.

However, as many of ISPreview’s readers could probably attest, this sort of data doesn’t always reflect real-world experiences and should thus be taken with a pinch of salt. Last year the regulator indicated that they were working to improve all of this and that work is now starting to near completion.

A spokesperson for Ofcom told ISPreview:

“Our current coverage data comes from mobile network operators’ predictions, which we recognise may not always match people’s real-world experience at a very local level. We are working hard to overhaul our mobile coverage checker, which we expect to relaunch later this year with new and improved data to better reflect what people can expect.”

The improved checker will use higher signal strength thresholds when presenting local predictions, while also providing clearer explanations of the issues and the specific functions of the web-checker. Ofcom also intends to assess predicted signal strength information at a more granular level (50 or 25 square metres, instead of the current 100 square metres) to determine if it is possible to reduce the local uncertainty to some extent.

The regulator is also examining the use of measured data, including crowdsource data, to build on these coverage predictions. Finally, once the new checker has launched, Ofcom will move to consider undertaking a larger scale performance measurement programme to complement coverage predictions and enhance their mobile reporting.

UK Gov Tweak Project Gigabit Broadband Contracts for Quickline and CityFibre | ISPreview UK

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The Government (DSIT) has published contract modification notices for several of Quickline and CityFibre’s state aid funded Project Gigabit broadband roll-outs across several regions – Lincolnshire and East Riding (Lot 23), South Yorkshire (Lot 20), West and parts of North Yorkshire (Lot 31) and Cambridgeshire (Lot 5). The tweaks change both the level of committed public funding and premises target.

The reality is that such contracts are not static and their scope, as well as committed levels of public funding, can change over time for a number of different reasons (this is instructed by regular ‘Open Market Reviews’ of the UK deployment plans by network operators). For example, commercial operators may expand or reduce their roll-out plans in the same region, which can reduce or grow the scope for public investment within those same contracted areas.

NOTE: Project Gigabit aims to help extend 1Gbps capable (download) broadband networks to reach “nationwide” UK coverage (c. 99%) by around 2030 (here) – the UK is currently at about the 86% coverage mark today (here).

The contracted operator could also find the deployment more expensive or even cheaper than previously envisaged, such as due to changes in build costs and interest rates / inflation, as well as any unexpected obstacles to street works or greater efficiencies of build than planned or expected. Rising build costs and high interest rates are a known bugbear for the industry.

Suffice to say, there can be various reasons why the contracted scope of the build and level of allocated public funding may change over time. But officially the latest contract modifications only list the following highly generic reasons, without giving any real specifics.

Reasons for modification

Need for additional works, services or supplies by the original contractor/concessionaire.

Description of the economic or technical reasons and the inconvenience or duplication of cost preventing a change of contractor:

Additional scope added to the contract in accordance with the UK subsidy control regime.

Otherwise, we’ve summarised the main before and after changes below (click the links to see the original news announcements for each).

Project Gigabit Contract Modifications (17th March 2025)

Lincolnshire and East Riding (Lot 23) – Quickline

Following the modification, the awarded contract value has increased by £3,758,636 to £122,736,636 from the original value of £118,978,000. The awarded premises have increased by 4,003 to a total of 75,985 from the original 71,982.

South Yorkshire (Lot 20) – Quickline

Following the modification, the awarded contract value has decreased by £2,392,000 to £42,008,000 from the original value of £44,400,000. The awarded premises have increased(rescoped) by 1,013 and decreased(descoped) by 8,225 to a total of 13,285 from the original 20,497.

West and parts of North Yorkshire (Lot 31) – Quickline

Following the modification, the awarded contract value has increased by £2,582,220 to £62,275,000 from the original value of £59,692,780. The awarded premises have increased by 2,741 to a total of 26,310 from the original 23,569.

Cambridgeshire (Lot 5) – CityFibre

Following the modification, the awarded contract value has increased by £4,830,110 to £73,466,901 from the original value of £68,636,791. The awarded premises have increased by 2,685 to a total of 47,154 from the original 44,469.

One thing to be aware of is that changes like this can sometime also impact the expected completion date of each contract, although only a few of the awarded Project Gigabit contracts have actually announced a firm public completion date (this does make it harder to judge their progress).

Mobile Operator Spusu Continues UK Price Freeze Until 2026 | ISPreview UK

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The SIM-only UK mobile provider spusu, which holds a virtual operator (MVNO) agreement via BTWholesale to harness EE’s national 4G and 5G network, has today confirmed that it will continue its existing price freeze for another year until 2026.

Last year the operator committed to delivering simple mobile connectivity, “free from upselling and hidden costs“, by freezing its prices throughout 2024 and has today pledged to continue this until 2026. Currently, spusu’s SIM-only plans start from £4.90 per month, rising to £29.90 for its unlimited data, messages and minutes plan.

We know how important it is for people to have certainty over their monthly bills,” said Christian Banhans, UK MD of spusu. “That’s why for the second year in a row, we’ve committed to freezing our prices, ensuring our customers don’t face unexpected mid-contract price hikes … Unlike some providers, we’re taking a stand — no mid-contract price hikes, no hidden fees, just honest and affordable pricing.