Sainsbury’s Grant Openreach Engineers Access to UK Smart Charge Network | ISPreview UK

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National broadband and network access provider Openreach (BT), which has already put 6,000 Electric Vehicles (EV) on UK roads to support their broadband and phone engineers, have today signed an agreement with Smart Charge, Sainsbury’s nationwide EV charging network, to provide its engineers with access to their “ultra-rapid charging hubs” in 80 locations across the country.

The operator, which manages the second-largest commercial vehicle fleet in the UK (c.23,000 vehicles), is currently aiming to upgrade the “vast majority” of their diesel-powered vans and cars to EVs by the end of March 2031 (supporting their Net Zero target for the same date).

NOTE: Net Zero means a company or organisation that removes as many carbon emissions as they produce. The UK Government has committed to achieve Net Zero by 2050.

The latest move makes it easier for Openreach’s telecoms engineers to keep their electric vans on the road, giving them access to 150kW rapid chargers and simple tap‑to‑pay pricing, including Nectar points on every charge, and 24/7 support.

The network operator has also now installed more than 3,500 home chargers for its engineers throughout the country, but one in three of their engineers are unable to install these at home and around half of their EV drivers rely primarily on public charging. This is where the deal with Sainsbury’s could come in handy.

Openreach has also previously built a partnership with First Bus, so engineers can charge their vans at First Bus depots, taking pressure off public charging points and making life easier for those who live in flats.

Judy O’Keefe, Director of Fleet at Openreach, said:

“Partnerships like this make a real difference. Switching a fleet of our size to electric is a big job, and it only works if day-to-day charging is simple for our engineers – the people who are out on the road every day keeping the country connected. Reducing emissions across the fleet also brings real benefits for local communities, with cleaner air and less noise in the towns and villages we serve.”

With this agreement, our engineers – particularly those who can’t install a home charger – have access to fast, reliable public charging at Sainsbury’s stores nationwide. They get competitive rates and earn Nectar points every time they plug in. It’s a simple, practical benefit that helps keep them moving and supports the high-quality service our customers expect.”

Openreach’s fleet is currently expected to reach 7,000 EVs by the end of March 2026 and they’ve so far also made a £3 million investment into related charging infrastructure.

Ericsson, BT and EE Introduce New 5G Standalone Features for UK Businesses | ISPreview UK

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Mobile operator EE (BT) has worked with mobile network partner Ericsson to introduce two new capabilities to their core 5G Standalone (5G SA / 5G+) mobile broadband network – Network Slice Selection Function (NSSF) and Network Exposure Function (NEF), which enables programmable connectivity, letting businesses and their developers request network performance on demand.

Just to recap. Early 5G deployments were Non-Standalone (NSA) and still had some reliance on slower 4G connectivity. But 5G+ networks are pure end-to-end 5G that can deliver ultra-low latency times, greater energy efficiency, better mobile broadband speeds (particularly uploads), network slicing, improved support for Internet of Things (IoT) devices, increased reliability and security etc.

NOTE: EE aims for their 5G+ based mobile broadband network to reach 99% of the UK population by Spring 2030 (they currently reach 69%).

Building on the deployment of Ericsson’s dual‑mode 5G Core on BT’s Network Cloud, the new Network Slice Selection Function (NSSF) capability is a further improvement to network slicing. This feature normally allows for multiple virtual network slices to be setup across the same physical network. Each slice is isolated from other network traffic to give dedicated performance, with the features of the slice tailored to the use case requirements (online gaming, enhanced mobile broadband, payment processing at a big event etc.).

The addition of NSSF will enhance BT’s ability to manage and orchestrate network slices by selecting the optimal network slice for each user based on factors including time, location, subscription type, current network load, and application requirements. NSSF can also dynamically adjust slice assignments in real-time based on network conditions and analytics, meaning that if one network slice becomes congested traffic can be intelligently redistributed to deliver consistent performance even under changing conditions.

The change is being complemented by the introduction of Network Exposure Function (NEF), which enables BT/EE’s customers, developers and partners to integrate selected network capabilities directly into their applications and workflows via secure, standardized APIs. BT seem to be evolving their network from a connectivity layer into a programmable platform, which can support new services and partnerships.

NEF could also provide developers access to capabilities such as quality‑of‑service controls and device authentication, allowing service differentiation through standardized APIs which reduce complexity and the need for specialized network expertise (e.g. a fleet management app could request dedicated low latency connectivity for vehicles in a specific area, or a bank could use real-time device authentication to strengthen fraud checks during mobile transactions).

Greg McCall, Chief Security and Networks Officer, BT Group, said:

“Our renewed partnership with Ericsson reinforces our ambition to evolve BT’s network into a more flexible and intelligent platform for our customers. Capabilities like NSSF and NEF are important building blocks that will allow us to respond to customer needs in new ways as the wider ecosystem matures. This is about putting the right foundations in place today so we can unlock more advanced connectivity opportunities in the future.”

LONAP Internet Exchange Reduces UK Pricing of Port Fees for 2026 | ISPreview UK

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The London Access Point (LONAP), which is a not-for-profit Layer 2 Internet Exchange Point (IXP) based in London that was first established in 1997 and works with various different members (broadband ISPs, CDNs, mobile operators etc.), has just announced its new fees for 2026 and once again moved to reduce their port fees.

In a brief email to members, LONAP echoes last year’s update by saying they were “pleased to announce a reduction in port fees”, which would be effective from 1st April 2026. The reductions are said to represent an average price decrease of 14% across all ports on the exchange, “delivering over £228k of annual savings to our Members“.

The latest LONAP pricing is available at https://www.lonap.net/fees, although their member notification also included a brief summary of the key highlights.

LONAP Price Reductions for 2026

Dear Members,

We are pleased to announce a reduction in port fees effective 1 April 2026.

The minimum service level for a LONAP port will be 5Gbps on a 10 GE port;

– 5Gbps on 10 GE ports: Remains at £95 per month. Members paying via Direct Debit from a UK bank account will continue to receive a £25 discount, bringing the effective price down to £70 per month.

– 10 GE and 10 GE on 100 GE ports: Reduced from £150 per month to £125 per month.

– 20Gbps on 100 GE ports: Reduced from £300 per month to £250 per month.

– 40Gbps and 40 GE on 100 GE ports: Reduced from £550 per month to £500 per month.

– 100 GE ports: Reduced from £1,000 per month to £900 per month.

– Additional 100 GE ports in a LAG now charged at £700 each per month.

– 400 GE ports: Remain at £2,500 per month.

These reductions represent an average price decrease of 14% across all ports on the exchange, delivering over £228k of annual savings to our members.

The latest LONAP pricing is always available at https://www.lonap.net/fees

We will continue to provide a £25 per month, per port discount on all services for Members who pay by Direct Debit from an eligible UK bank account.

Signing up is quick and easy at https://www.lonap.net/directdebit.

If you have any questions about pricing or wish to discuss your current peering arrangements on the exchange, please contact Richard Irving, xxxxxxxxx@lonap.net.

For port upgrades, moves, or any other technical queries, please email support@lonap.net

Kind regards

Vodafone to Use Amazon Leo Satellites for Mobile Backhaul in Europe and Africa | ISPreview UK

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Mobile operator Vodafone has announced that they aren’t only working with AST SpaceMobile to improve mobile connectivity and have today also signed an agreement to harness Amazon Leo‘s (formerly Project Kuiper) satellites in Low Earth Orbit (LEO), albeit only for mobile backhaul (i.e. linking 4G and 5G masts in Europe [inc. UK] and Africa to their core network).

The new Amazon service is currently still in its commercial beta phase and will start to launch properly through 2026. The service currently has approval to deploy and operate their own initial constellation of 3,236 LEO broadband satellites (altitudes of between 590km to 630km). A total of c.180 Kuiper satellites have already been placed into orbit (they need at least 500 for basic global coverage) and many more are due to follow over the next few years.

NOTE: Amazon Leo is expected to cost up to around $20bn (£14.9bn) to deliver, using a mix of rockets from ULA, Arianespace, Blue Origin and even SpaceX, by around 2030/31.

As for Vodafone, they’re currently working with Joint Venture (SatCo) partner AST Space Mobile to launch a space-based 4G and 5G mobile (mobile broadband) service to connect with everyday Smartphones on the ground, which could potentially start to go live later in 2026. But today’s deal with Amazon Leo is more of a complement than a replacement to that.

The goal of the deal between Vodafone and Amazon Leo is to help connect many more 4G and 5G mobile sites (masts) in remote areas, which will improve coverage for customers with limited connectivity across Europe and Africa (i.e. mobile data backhaul for the terrestrial network).

With Amazon Leo, Vodafone will also be able to deploy new 4G and 5G base stations more easily and affordably in previously unserved areas, without the time and expense of installing long fibre-based or fixed wireless links back to the core network. Vodafone can similarly use the service to boost network resilience for emergency and critical online services if existing fibre links connecting mobile masts are broken or impacted by flooding.

The mobile operator appears set to harness Amazon Leo’s Ultra terminals for enterprise users, which offers high-speed cell site backhaul of up to 1Gbps download and 400Mbps upload. On the downside this does limit network capacity quite a bit, since optical fibre links can go many times faster when needed.

Margherita Della Valle, Vodafone Group CEO, said:

“Vodafone is looking to space to connect more mobile base stations to our core network, and strengthen resilience even in the most challenging environments. Amazon Leo’s new satellite constellation supports our ambition to give all Vodafone customers reliable and high-speed connectivity, wherever they are.”

Panos Panay, Senior VP of Amazon Devices & Services, said:

“Connectivity shouldn’t depend on where you live. With Amazon Leo, we’re helping bring fast, reliable broadband to places traditional infrastructure can’t easily reach — from rural communities to critical emergency networks. Partnering with Vodafone and Vodacom is an important step toward connecting millions more people across Europe and Africa and expanding access to the digital services that power modern life.”

Under the new agreement, Vodafone will first start using Amazon Leo to connect geographically dispersed mobile base stations back to its core telecom networks in Germany and other European countries. We assume this will include the United Kingdom too, but we’re checking to confirm. Thereafter, Amazon Leo will be progressively rolled out across Africa through Vodacom.

The companies expect the first of these mobile sites to be connected in 2026 and to extend this service as Amazon Leo builds out its constellation. The move comes shortly after UK rival O2 (Virgin Media) became the country’s first mobile operator to launch satellite-based connectivity for regular Smartphones via O2 Satellite (here).

UPDATE 8:12am

Vodafone has confirmed that the UK (VodafoneThree) will also have the option to use the new service, if so needed.

Virgin Media O2 Pumps Another £700m into UK Mobile Upgrades for 2026 | ISPreview UK

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Mobile operator O2 (Virgin Media) has this morning confirmed that they’ll pump another £700m into their Mobile Transformation Plan for 2026 (the same amount as last year), which much like in 2025 will be focused on “improving reliability, boosting capacity and extending coverage across the country“.

The operator added that the investment will also assist in the deployment of new masts, small cells, 4G and 5G upgrades, automation and new spectrum deployment, providing customers with a “superior mobile network experience“. In particular, O2 also said they would focus on expanding the coverage of their 5G+ (5G Standalone) network, which currently reaches 87% of the UK population and more than 700 towns and cities.

On top of that they’re also still planning to deploy 1,000 “Giga Sites” nationwide, which reflects mobile sites that utilise Nokia’s latest dual-band massive MIMO (Multiple-Input Multiple-Output) tech to boost 5G mobile broadband performance and network capacity (here). Such sites can often deliver more than 10Gbps of throughput.

The operator is also continuing to bring its mobile and fixed networks together and using its own fibre network to connect mobile sites, recently connecting 2,000 mobile sites to its proprietary 10Gbps fibre backhaul network. Not to mention the ongoing expansion of their new O2 Satellite service too, which enables regular Smartphones to be connected via satellite 4G data (here).

Jeanie York, CTO at Virgin Media O2, said:

“Our Mobile Transformation Plan is all about building a network that customers can rely on wherever they are and whenever they need it. This £700m investment means we can keep improving performance in the places that matter most, from busy city centres and stadiums to railways, roads and rural communities.

We have already made significant strides in boosting coverage, capacity and reliability across the country, and our industry-leading 5G+ network now reaches 87% of the UK population. We are also the first UK operator to provide our customers with direct-to-device satellite connectivity, following the switch on of O2 Satellite. Customer satisfaction with our network continues to grow and we’ve recently been crowned the best network for coverage by uSwitch for the second year in a row.

By continuing to invest in new infrastructure, deploying additional spectrum and embracing greater automation, we are creating the stronger, smarter network that our customers need.”

Despite all these improvements, it’s still notable that O2 continues to come bottom in most of the benchmarks of mobile network performance that we see, although they are improving and the above announcement suggests that progress will continue. On the other hand it’s worth noting that EE (BT) and VodafoneThree (Vodafone and Three UK) are making similarly big investments in many of the same areas.

UK ISP TalkTalk Apologises for Failings in its Lasting Power of Attorney Process | ISPreview UK

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Broadband provider TalkTalk has apologised and pledged to improve their processes, which occurred after the company acknowledged to ISPreview that it had made a number of mistakes when dealing with somebody who held a Lasting Power of Attorney (LPA) for one of their more vulnerable broadband customers.

Just to give this a bit of context. One of the reasons why people may seek a Lasting Power of Attorney (LPA), in this case for Property and Financial Affairs, is when a family member loses the mental capacity to look after their own affairs (e.g. dementia). You can get an LPA for Health and Welfare too, but that’s less relevant for telecoms and utilities.

The LPA enables the holder to manage their family member’s affairs (our example), such as with respect to broadband contracts/accounts and billing etc. Naturally, due to data protection laws, the telecoms provider must first be notified of the LPA and validate it before they can engage with the LPA holder as if they were themselves the customer. TalkTalk explains how this works on their website (here).

Sadly, this is a situation that one of ISPreview’s readers, who we will call John (they wish to remain anonymous due to the sensitive nature of the subject), recently found himself in when he had to obtain an LPA for his elderly mother, the TalkTalk account holder. But John ran into a problem after TalkTalk initially appeared to confirm that it had successfully accessed and verified the LPA using the Office of the Public Guardian system.

Despite the apparent verification, John complained that the provider’s Customer Relations team continued to treat him as a third party, insisting on TalkTalk-specific forms as a gatekeeper and repeatedly misclassifying correspondence as a “non-customer” matter.

In addition, John also complained that his mother was “cold-called and told she was out of contract (she was not)“, before being charged unnecessary fees as part of a re-contracting agreement. According to John, the deal that was accepted by his mother resulted in a £30 “admin fee” and a £9.95 “delivery charge” for a duplicate router that provided no benefit.

John told ISPreview:

“It is important to note that elderly customers often struggle to understand modern technologies and the complex terminology used by providers, particularly when they may be living with conditions such as dementia. This makes them especially vulnerable to confusion and mis-selling during unsolicited sales calls.

I have tried to resolve matters calmly and constructively, but the situation now feels procedurally stuck, with TalkTalk relying on internal process arguments rather than addressing the substance of the issues raised.

However, I am increasingly concerned that what I have encountered may not be an isolated incident, but part of a wider pattern in how TalkTalk is engaging with customers.”

John informed ISPreview that he had repeatedly asked for a formal complaint to be logged regarding the aforementioned issues, yet he states that TalkTalk’s support team refused to log a complaint unless the account holder contacted them directly, despite the verified LPA.

Requests for clarification or escalation [were] met with circular responses and repeated demands for information already provided,” added John. In addition, John said he’d yet to receive a satisfactory response to a related Subject Access Request (SAR) he’d made to the ISP.

TalkTalk’s Response

Following a review of the account, TalkTalk later confirmed to ISPreview that John does indeed hold an LPA for his mother, but they also acknowledged failing to record the contact details for him, which they said is not in line with their usual LPA process. The provider has since discussed the case internally and taken steps to prevent this from happening again.

As for the accusation of cold-calling. TalkTalk clarified how they were following the usual End-of-Contract Notifications (ECN) process for engaging with customers who are near the end of their existing term, usually to discuss renewal options (hopefully ensuring a seamless, uninterrupted service at an acceptable price). Crucially, on this point, TalkTalk said they had spoken to John’s mother before the LPA was registered on their system. A like-for-like order was then placed to continue her existing service, although they’ve since apologised for sending an unnecessary router and pledged to refund the associated charges.

A TalkTalk spokesperson told ISPreview:

“We’re very sorry for our mistakes when processing [John’s] lasting power of attorney and [his mothers] contract renewal. We’ve taken steps to resolve both of these problems and help prevent them from happening again, and we’ll look to provide a gesture of goodwill once this complaint is closed.”

The situation perhaps demonstrates how a basic mistake in handling such cases at the outset can sometimes spiral into a series of additional problems, creating unnecessary stress and obstacles for LPA holders and those they represent.

On the other hand, this is one of the first such complaints that we’ve seen about a broadband provider’s LPA process, so at present such incidents do appear to remain incredibly rare and hopefully are not reflective of a wider pattern.

Huawei will release the Agentic Core solution to accelerate the commercial use of agent networks | Total Telecom

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Press Release

[Barcelona, Spain, March 1, 2026] Huawei will release the Agentic Core solution at MWC 2026 in Barcelona. This solution will leverage three engines—NE intelligence, network intelligence, and service intelligence—to address key challenges in the AI era, such as the sharp increase in traffic, differentiated network requirements, and new service monetization for operators, and promote the large-scale commercial use of intelligent network.

NE intelligence: As AI agents become a core capability of next-generation AI phones, the number of connected entities will increase tenfold, with connections extending from “humans” to physical AI (such as embodied robots and autonomous driving). This will require the introduction of key capabilities such as digital identity, agent registration and discovery, and A2A session management to build a low-latency, highly reliable network foundation, supporting the large-scale commercial deployment of physical AI.

Network intelligence: As service AI agents become more prevalent, they will generate diverse network experience requirements. For example, AI robots may require 100 Mbit/s bandwidth and 20 ms latency. Therefore, it is necessary to evolve from predefined rule networks to intent-driven networks, where network AI agents will understand the needs of different organizations, dynamically match resources, and implement a closed-loop process for policy generation, configuration, and delivery.

Service intelligence: Compared to OTT players, operators have more opportunities to provide inclusive intelligent services. Huawei supports operators’ service innovation through three key services, going beyond connectivity. AISF (Service Intelligence) will evolve from an interactive entry point to a full-featured personal assistant, integrating communication, content, and services. Communication experiences will shift toward immersive interactions, breaking through the boundaries of voice. The integration of computing and networks will continue to be commercialized, providing sustainable computing power support for AI inference and content generation.

Looking ahead, Huawei will continue to deepen the three-layer intelligent collaboration practice with operators, aiming to provide 7×24-hour inclusive intelligent connectivity, and work together to bring users a more efficient, convenient, and intelligent digital life, and create new value in the intelligent internet era.

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BT, EE and Plusnet Give Broadband Price Hikes Reprieve to New UK Customers | ISPreview UK

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Broadband ISPs BT, EE and Plusnet have tweaked their policy on annual price rises so that new customers who join after 1st March 2026 will not immediately be hit by their latest +£4 monthly price hike (first announced in July 2025), which is due to be introduced a month later in April 2026.

The same temporary measure was also adopted for last year’s annual price hikes, although unfortunately the latest change won’t do anything to help those who joined slightly earlier than 1st March 2026 (i.e. hard luck if you joined in February as you’ll still be hit by the 2026 hike).

In the past, there have been plenty of complaints from consumers who signed up just before the introduction of an annual price hike, since it meant the monthly price they paid increased only a short period after joining the service for the first time. Many people view this as being both confusing and unfair.

We should point out that a number of other broadband and mobile providers may adopt a similar approach to this one (e.g. Vodafone did so last year too), but we still think the gap should be bigger than a month.

Separately, new customers looking to take one of BT’s full fibre (FTTP) broadband packages should note that they’ve just introduced some of their highest ever Virtual Reward Card values (pre-paid Mastercard’s worth up to £200 on some packages) and have also discounted monthly prices, with 900Mbps now starting at £34.99 a month.

Dormice and Planning Processes Slow CityFibre’s Winchester UK Broadband Build | ISPreview UK

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CityFibre’s plan to roll-out their 10Gbps capable full fibre broadband (FTTP) network into some poorly served parts of the Winchester area of Hampshire (England), which is part of their Project Gigabit contract for the same region, appears to have been significantly slowed by some unexpected ecological and planning obstacles.

Just to recap. CityFibre originally secured the £104m (public subsidy) supported Project Gigabit contract for Hampshire (Lot 27) back in July 2023 (here), which was also backed by a private investment of £54m from the operator itself and aimed to reach more than 75,500 premises (55,570 currently contracted) in hard-to-reach areas (i.e. locations with no plans for future gigabit coverage). The goal was to complete this build by March 2029.

NOTE: CityFibre is owned by Antin Infrastructure Partners, Goldman Sachs, Mubadala Investment Company, Interogo Holding etc. The FTTP network, which covers 4.7 million UK premises (4.5m RFS), is supported by UK ISPs such as Vodafone, TalkTalk, Zen Internet, Sky Broadband and more (local ISP availability does vary).

The first homes finally began to be connected under this contract back in April 2025 (here), but this has so far only covered 5,780 of the contracted premises (10%) and the plan to extend that up into the Winchester area appears to have hit a few furry snags. You see, in order to deploy their network, CityFibre first needs to be able to support it by established a new Fibre Exchange (FEX), which is essentially a micro-edge data centre.

CityFibre’s FEXs can vary in size, but they’re often roughly the size of a shipping container, served by two geographically diverse fibre routes, and including some space for backup power (A+B UPS and standby generators) in case of an outage or failure of the mains supply. Such sites are usually capable of serving tens of thousands of premises.

What’s the FEX problem in Winchester?

The problem is that the site where they’re intending to deploy this FEX, which one local resident of the area (John) described to ISPreview as being akin to a “small, scrubby plot next to a car park” (Park and Ride), has become stuck in the council’s planning process for the best part of a year due to dormouse-related ecological surveys and what appears to be some generally slow progress by officers at Winchester City Council.

As one of the agents for the planning application said: “It is a park and ride car park, so urban infrastructure, not some unspoilt rural landscape setting. The site is a fairly ordinary area of grassland and the main features of the landscape, such as the mature trees to the west, are not being affected while the development would not be visible from anywhere other than within parts of the park and ride facility.”

We’ve mocked up a bit of an example image of the area, with the proposed site plan alongside below.

CityFibres-Winchester-FEX-Site-Proposal

Great care often goes into the rolling out of new broadband networks. As a result, such projects often run into problems when their most ideal locations for new infrastructure suddenly and unexpectedly clash with the presence of protected wildlife. Both network operators and planning offices then have a duty to take care to stay within the law.

In this case a lengthy dormouse-survey was conducted as part of the process and the planning documents revealed the presence of such animals. Hazel dormice, their breeding sites and resting places are rightly protected by law (Conservation of Habitats and Species Regulations) and that’s a good thing. But it does clearly create a problem for CityFibre, which have thus far been pressing to keep their current planning application alive.

Nick Cutler, WCC Ecologist / Biodiversity Officer, said (Jan 2026):

“I have finally got round to reviewing the Dormice Survey Report and have a few comments.

I am happy with the proposed methodology which follows the Hazel Dormouse Mitigation Handbook (Mammal Society, 2025) which recorded evidence of dormice onsite and in the surrounding habitat through the use of
footprint tunnels.

The report states under Survey Assessment Conclusions that “it should be assumed that dormice could be present, in low density, in all connected woodland on-site”. However, evidence of dormice have been found in tunnels onsite so it is clear dormice are present onsite and a protected licence will be required to carry out the works.

Natural England requires an assessment of the population size and the impact the works will have on that population, for licence applications.”

In short, CityFibre will need a special licence if they wish to continue with the work (this applies if they can’t avoid disturbing the dormice or damaging their habitats) and so far they haven’t changed their mind, which isn’t surprising after so much time, money and effort has already been expended just to get this far.

The council is now calling on CityFibre to explain why there is such a need for the development (i.e. the importance of Project Gigabit to rural broadband connectivity), as well as how they’d protect the local Dormice population (e.g. sometimes they can be moved or protected within the site) and why there is no satisfactory alternative to that site.

Suffice to say that this process is likely to drag on for a bit longer, which just goes to show how challenging it can sometimes be to get new networks deployed into rural areas that need them. But equally there are no quick fixes when it comes to dealing with protected species and there’s similarly no guarantee that a similar problem might not crop up even if a different site were found, which would in any case require a total restart of the whole laboriously slow planning process.

For rural residents still waiting for modern broadband connectivity, and not covered by commercial rollouts, it’s becoming a point of real frustration, and it raises questions about how local planning processes can inadvertently stall national infrastructure upgrades,” said Winchester resident John. CityFibre declined to comment on the matter and the council didn’t respond when we asked them to comment.

TalkTalk Business formally separates from parent business | Total Telecom

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Press Release

Business technology provider, TalkTalk Business, has formally completed its separation from TalkTalk Group as of the end of February, marking a significant milestone in its evolution as an independent managed network service provider.

Following the sale of TalkTalk Business Direct in 2023, TalkTalk Business maintained access to certain core TalkTalk Group systems while rapidly developing its own independent operating environment. That phased transition is now complete, with an established operational infrastructure, modernised system stack and comprehensive service delivery capabilities, cementing its position as a standalone business.

The separation provides full autonomy over strategy, investment and systems, creating the foundations for accelerated growth. With a simplified operating structure and system stack, TalkTalk Business is positioned to respond more quickly to market demand, expand its product portfolio and to continue its investment in customer service.

For customers, the change delivers clearer accountability, streamlined processes and access to an evolving suite of technology solutions. New operational frameworks and product developments are already in place to strengthen service delivery and support long-term digital transformation ambitions.

The milestone aligns closely with TalkTalk Business’s strategic repositioning, reflecting its evolution beyond connectivity into managed services. A recently refreshed brand identity underpins the company’s focus on enterprise and public sector customers, delivering managed and unmanaged services spanning connectivity, networking, cyber security, cloud, IOT and voice and collaboration.

TalkTalk Business continues to work with strategic technology partners including Cisco, Zoom and Mitel, ensuring all customers have the right technology solutions to adapt, grow and stay competitive.

Ruth Kennedy, CEO at TalkTalk Business, said: “This marks the beginning of the exciting next phase for TalkTalk Business. We are now operating as a fully independent organisation with the agility and focus needed to deliver our strategy at pace.

“Our evolution into a managed network service provider is central to our growth ambitions. By combining our connectivity heritage with broader technology expertise and strong strategic partnerships, we are building a business designed specifically to support customers with secure, end-to-end solutions. This separation gives us the clarity and momentum to drive that forward.”

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