Broadband ISP Airband Target Positive EBITDA for 2028 as Funding Concerns Loom | ISPreview UK

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Alternative rural UK broadband ISP Airband, which has built a full fibre (FTTP) and wireless (FWA) network that covers parts of Wales and South West England, has shared a copy of their latest group accounts with ISPreview and revealed that they expect to reach EBITDA positivity in 2028. But the provider is still facing a “material uncertainty” over its funding.

Just to put this into some context. Airband recently went through a period of restructuring, which resulted in a fair few jobs losses and a switch to focus on commercialising their existing network (as opposed to new infrastructure build). The situation reflected some of the same pressures as other operators have been facing (e.g. high interest rates, rising build costs and strong competition).

NOTE: Airband is backed by investor abrdn, which has put over £200m into growing the business.

In terms of the provider’s current network reach, the new accounts, which aren’t yet public, don’t seem to provide any updated figures. But Airband has previously said that their UK broadband network now spanned “more than 440,000 premises in over 200 communities across 7 counties“ (here), which we were told breaks down as being 175,000 premises via “fibre” (FTTP) and 265,000 premises via wireless (FWA) – all Ready for Service. The operator did, however, inform ISPreview that they expected to end 2025 with 30,000 customers.

The new accounts for Airband Topco Limited typically start off by saying that they “present a compelling picture of a business that has not only weathered structural change but has emerged from it stronger, more focused, and better positioned for growth“. The operator then points to how the recent restructuring has resulted in a “reduction of legacy cost structures, simplification of internal processes, and consolidation of project delivery teams” that has delivered a “leaner and more agile organisation“.

The operator now promises to be sharply focused on accelerating the commercialisation of its business to “drive sustainable revenue growth” and work towards achieving EBITDA (i.e. earnings before interest, taxes, depreciation, and amortisation) positivity by 2028. Take note that while such a result, once achieved, would indicate that a company’s core operations are starting to become profitable (banks use this to help assess whether a company is able to pay off its debts), EBITDA itself doesn’t fully consider everything and there’s still a long road ahead.

Speaking of which, the group’s annual revenues to December 2024 increased by 37% of £6,667,000, while their total staffing count fell from 451 to 285. The operating loss increased to -£47.23m (2023: -£37.06m), which was due to “increased investment in staff to drive the growth of the organisation and increased depreciation of the growing network“. Otherwise, the company reported total assets of £179.81m and total liabilities of -£224.92m.

Despite the positive post-restructuring progress, Airband’s accounts do make reference to a “material uncertainty” that exists over the group’s ability to fund itself after a key deadline passed on 1st September 2025.

Airband’s Funding Statement

After the year end, to support the revised strategy the shareholders extended the convertible loan facility by a further £27.8 million (and further funding at the option of the shareholder). The convertible loan facilities drawn down as at the date of approval of the financial statements of £132.9 million are in place until 27 March 2027 and are secured by fixed and floating charges over the subsidiary’s assets.

The Group has prepared a cashflow forecast, including all subsidiary undertakings for a period of 12 months from the date of approval of these financial statements. The revised funding requirement of the business exceeds the current available facilities and new funding will be required from 1 September 2025. The base forecast shows the available convertible loans provide the cash required by the Group to operate and pay its debts as they fall due for payment in the period to 31 August 2025.

The Directors are confident that the operating expenditure can be managed within the funds available to 31 August 2025 and that further funding will be secured to allow the Group and Company to continue in operation for at least until 18 July 2026. On this basis, the Directors have concluded that it is reasonable to assume the Group and Company are able to adequately fund its operations for the foreseeable future, being 12 months from the date of approval of these financial statements.

As at the date of approval of these financial statements, as further funding required by the Group and Company from 1 September 2025 has not been identified and secured, including any additional funding from its major shareholder which may be needed in the period to 30 September 2026 has not been guaranteed. The Directors consider that these events and conditions indicate that there is a material uncertainty that may cast significant doubt about the Group’s and Company’s ability to continue as a going concern. The financial statements do not include the adjustments that would be necessary if the Group and Company are unable to continue as a going concern.

The caveat above is that Airband has made similar statements in past accounts and they usually do manage to find solutions, eventually. So, while the language may sound worrying, it’s worth not taking this too much at face value because the operator’s recent improvements suggest they may yet be able to find a solution for the next year.

Humax to Release PVR Set Top Box for Freely’s UK Broadband TV Service | ISPreview UK

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Set-top-box manufacturer Humax appears to be preparing to launch its first box with video recording capabilities for the new broadband-based live TV streaming service Freely, which is supported by several of the major UK TV broadcasters (BBC, ITV etc.) and is an evolution – not yet a full replacement – of the existing Freeview service (inc. Freeview Play and Freesat).

Freely has been slowly improving their device support since the service first went live in April 2024 (here) and recently confirmed plans to launch on Netgem’s new streaming TV box during Q4 2025 (here); such boxes are typically bundled by broadband ISPs like Brsk, TalkTalk, CommunityFibre, Wightfibre and others. The BBC are also understood to be considering the launch of a streaming box (here).

NOTE: Freely is being developed by Everyone TV (formerly Digital UK), which runs free TV in the UK and is jointly owned by the BBC, ITV, Channel 4 and Channel 5.

However, Freely’s adoption is likely to remain limited until the service arrives on popular streaming devices from Amazon, Google and Roku, but at present there’s no clear indication of whether or even when this will happen. In the meantime, progress is still being made and a number of electrical retailers (examples here, here and here) recently started listing the existence of a new device – the Humax FHR-6000T – “Freely PVR Recordable Set Top Box“.

The new 4K (UltraHD) supporting box doesn’t yet appear to be listed on Humax’s website, but the retailers indicate that it will cost £249 and “stands out as the very first Freely PVR (personal video recorder) set top box, allowing recording of up to four channels simultaneously on a single screen” (max recording time of 1000 hours). The box will also offer connectivity via HDMI 2.1 and USB ports, as well as WiFi capability, Ethernet (LAN), SPDIF (optical audio), RF out and RF in.

Humax-FHR-6000T-Freely-PVR-Back-View

The box supports popular TV services / apps like BBC iPlayer, ITVX, C4, C5 and allows Remote Record (Schedule on the Go). The kit, which also has the ability to pause live TV, comes with a 1-year warranty (extendable to 2 years upon registration), weighs a hefty 1.7kg and is sized as follows: H48 x W280 x D200 mm.

However, there’s currently little to no other information on how this box will go about Freely’s integration, and a sizeable question mark remains over the limitations of its video recording capabilities (i.e. does this really extend to content delivered via Freely or only via something like aerial-based Freeview signals).

NOTE: Just to be clear. Freeview provides access to live TV over a DTT connection (Freesat uses satellite to achieve something similar), while Freeview Play is a separate app that can be used to access content on-demand.

Hints of 5Gbps Broadband and Package Tweaks from Virgin Media UK | ISPreview UK

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In recent weeks ISPreview has started to see more indications that customers of UK ISP Virgin Media (O2), particularly those covered by their XGS-PON based Fibre-to-the-Premises (FTTP) broadband lines (either via coax upgrades or nexfibre), may soon see a package refresh and possibly even the launch of a 5000Mbps (5Gbps) symmetric speed tier.

A fair bit of time has passed since Virgin Media launched their fastest 2Gbps package to consumers in February 2024 (here) and the market has already moved on, with quite a few ISPs on alternative networks now offering even faster multi-gigabit broadband tiers.

NOTE: Most networks are unpinning their move into multi-gigabit territory via the adoption of XGS-PON / Passive Optical Network technology (the ‘X’ stands for 10, the ‘G’ for Gigabits’ and the ‘S’ for Symmetric speed), as well as some limited use of 25G-PON and 50G-PON solutions.

For example, some operators like Netomnia (YouFibre) and B4RN have had 7-10Gbps class packages for a while, while CityFibre made a 5.5Gbps tier available in June 2025 (here) and even Openreach are looking to trial speeds of up to 8.5Gbps next year (here); although they’re officially planning to support symmetric product speeds of up to 3.3Gbps (here); albeit possibly up to c.5Gbps too in the future.

Suffice to say that Virgin Media were hardly going to let that play out without a response, particularly as only a few years ago they could still boast about being “the UK’s fastest widely available broadband provider“. This would of course be a much more challenging claim to make today, particularly with so many ISPs now selling multi-gigabit packages via multiple networks.

What’s Coming Up?

According to our sources, Virgin Media are currently preparing to make changes to their bundles, which among other things looks as if it may remove their 125Mbps broadband tier and make 250Mbps the standard (when bundled with TV). On top of that, we’ve separately been seeing more indications of a possible 5Gbps package being in development.

For example, when setting up new connections in XGS-PON areas, the operator’s engineers typically use a special tablet to check the service. Some of the output from this now clearly shows “Broadband: 5000Mbps | Upload: 5000Mbps” for related lines (credits to YuGi for the evidence). But it should be noted that 5Gbps has been a profile data point in their internal API for a while now, although we’ve not seen it presented like this before.

However, we have already seen the provider’s Irish division introduce a 5Gbps tier during July 2025 (following a soft launch in Feb 2025), which is relevant because Virgin Media UK has recently had a tendency to follow Ireland’s lead. For example, VM Ireland launched 2Gbps in June 2023 and the UK followed about 8-9 months later. If the same trend repeats for 5Gbps, then a launch could come in a few months time.

A spokesperson for Virgin Media told ISPreview that they had “nothing to announce on this right now“, but readers should expect some changes soon, even if it’s currently unclear when 5Gbps itself might surface. We should point out that Virgin Media’s existing Hub 5x router already has a 10Gbps Ethernet port, so it wouldn’t necessarily require new CPE kit.

Ofcom Warn UK People to Watch for Scammers Impersonating the Regulator | ISPreview UK

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The UK telecoms and media regulator, Ofcom, has warned consumers that fraudsters are attempting to impersonate them. In short, some people have received calls from scammers, which claim that services (e.g. broadband, phone etc.) have been fraudulently taken out in their name, when this is not the case.

The scammers will then ask for personal information (inc. financial details) and falsely claim they will transfer the victim to the police. So far, Ofcom says the scammers have successfully spoofed telephone numbers which make it appear as though the calls are legitimately coming from Ofcom. These include 020 7981 3040, 020 7981 3000 and 0300 123 3333.

However, while these calls might look legitimate, the regulator states “there are no circumstances in which Ofcom will call you out of the blue to ask for your personal or financial details“. Consumers who receive such a call should thus not share any personal/financial details and put the phone down. After that it’s recommended to report the call to Action Fraud.

Government to Expand UK Availability of Gigabit Broadband Voucher Scheme | ISPreview UK

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Good news. The Government’s Building Digital UK (BDUK) agency will shortly announce that more areas of the United Kingdom are to be re-opened to the Gigabit Broadband Voucher Scheme (GBVS), which means that homes and businesses in poorly served areas will be able to apply for funding to help get faster internet connections installed.

The GBVS typically offers grants worth up to £4,500 to help both rural and some poorly served urban premises (homes and businesses) to get a gigabit-capable broadband (1Gbps) ISP service installed. This is available to areas with existing broadband speeds of “less than 100Mbps” – assuming there are also no near-term plans for a gigabit deployment in the same area (either via private investment or state-aid).

NOTE: The GBVS is currently being supported by an investment of £210m via the wider £5bn Project Gigabit programme. The value of the vouchers it offers can sometimes also be boosted by top-up funding from local authorities.

At present the availability of this scheme is limited to parts of Derbyshire, Birmingham and the Black Country, Merseyside and Greater Manchester, Greater London, Scotland and the Isle of Wight. The restriction is partly to avoid the voucher scheme clashing with Project Gigabit’s larger subsidised delivery contracts, although this is a constantly changing situation and so sometimes the current rules do need updating.

According to our sources, BDUK has identified through supplier engagement that premises in parts of Cambridgeshire, Dorset, Newcastle and North Tyneside, Norfolk, North East England and Wales are now suitable for opening to the GBVS. This will give designated broadband suppliers in each area the opportunity to identify and deliver new voucher projects.

In addition, more premises will also be opened to vouchers across existing areas, including Shropshire, Birmingham and the Black Country, Greater London, and Merseyside and Manchester. At present this change is not being reflected via the GBVS website, but ISPreview understands that this will happen very soon.

BDUK Supplier Notice

Suppliers are reminded that … any new voucher projects or changes to existing projects submitted across any of these new areas or any existing areas open to vouchers will be prioritised if they can be delivered, and all voucher funding can be claimed, before April 2027. Suppliers with approved GBVS projects that continue to deliver connections and draw down voucher funding to agreed milestones are not impacted by this prioritisation.

iD Mobile UK Offers 5G Unlimited Mobile Broadband Data Plan for £8 | ISPreview UK

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Low-cost mobile operator iD Mobile (Currys), which harnesses Three UK’s (VodafoneThree) national 4G and 5G network via a virtual operator partnership (mvno), has discounted their 4G and 5G unlimited data (broadband) plan on a 24-month term to half price – £8 per month – for the first 6 months of service, rising to just £16 thereafter.

As usual, all of iD Mobile’s plans come with access to 5G, free Data Rollover (not relevant on their unlimited tier) and inclusive Roaming in 50 destinations worldwide as standard (note: there’s a 30GB data limit on roaming if your UK allowance is 30GB or more). Customers can optionally also take shorter 12-month and 30-day (no contract) plans, but these come at extra cost.

The operator also pledges that subscribers to longer terms will see “no annual price rises“.

Sky Mobile Customers Suffer Spate of UK eSIM Activation Problems | ISPreview UK

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Some customers of the Sky Mobile (Sky Broadband, Sky TV etc.) service, which harnesses O2’s Mobile Virtual Network Operator platform, have recently been complaining about a spate of problems with getting eSIMs activated. But the good news is that Sky now appears to have removed the faulty eSIMs and has begun contacting users to sort replacements.

The issue cropped up on our discussion forum this week (here) after a number of Sky Mobile’s customers complained that the activation process for their eSIMs seemed to be failing. The same issue then reoccurred after Sky initially tried to replace those. Similar complaints could also be found strewn across Sky’s own Community Forum, where users appeared to be having some difficulty getting a full acknowledgement of the issue.

NOTE: eSIMs embed an electronic SIM into your device (Smartphone) that could – once fully implemented – make it easier and quicker to switch between operators (e.g. not having to wait for a SIM card to arrive) and to use additional networks alongside your main mobile service (e.g. eSIMs for travel when abroad).

ISPreview raised the issue with Sky Mobile, which promptly confirmed that there had been an issue. The problem was apparently caused by a faulty batch of eSIMs, which have now been removed. Sky indicates that all new or replacement eSIMs should now work as expected, and they’re in the process of contacting affected customers directly by text. The operator also apologised to those who had been impacted by the problems this week.

Customers who have been having trouble with their eSIM have been advised to follow the replacement eSIM process:

Existing customers

  • Sign in to your online account to order a replacement eSIM.
  • Activate or install the replacement eSIM on the correct device.

New customers

  • Call 0333 759 3347 and we’ll help you get set up.

Openreach Give ISPs 48 Hours to Remove Lithium Batteries from UK Exchanges UPDATE | ISPreview UK

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Network operator Openreach took a few communications providers by surprise yesterday after they gave them just 48 hours to remove any lithium batteries from BT exchanges. The batteries are said to be prohibited by the operator’s building safety policy “due to the significant risks … [of] thermal runaway, fire and explosion“.

The move is interesting, as we’ve not previously been aware of any specific restriction being imposed against the use of a particular type of battery chemistry in Openreach’s rules, which usually adopt generalised language when discussing batteries. Some comms providers also told ISPreview that they were similarly uncertain about exactly where in Openreach’s docs this is expressed.

The official briefing, which isn’t available to the public, seems to refer specifically to the use of lithium batteries that exist within Colocation or Access Locate customer cabinets within BT’s exchanges. “Openreach mandates the use of lead acid batteries as the preferred and safest option for battery back up in CPs’ colocation or Access Locate customer cabinets,” said the briefing (a slight contradiction – using both “mandates” and then “preferred“).

The briefing also fails to make any distinction between regular LiPo (lithium polymer) and LiFePO4 (lithium iron phosphate) batteries. The latter, which are now used in many industrial and home storage energy applications, have a safety record that is similar or even better than sealed lead acid batteries; because their unique chemical composition is less prone to overheating and thermal runaway.

Not to mention that lead-acid batteries contain hazardous substances like lead (obviously) and sulphuric acid, while LiFePO4 batteries are constructed with more non-toxic materials that can be recycled. Suffice to say that the blanket restriction against “lithium” seems unusual, and it may have been more forward-thinking to express stricter requirements.

In any case, Openreach clearly has serious safety concerns after identifying that “lithium batteries” are in use in some of BT’s exchanges, and they’ve now given such providers just 48 hours to remove them (on the surface this seems like an unreasonably short notice). “This instruction is made and is issued in accordance with the existing Revised Agreement for Access Network Facilities Services (“RANF Agreement”) and Access Locate contract. The relevant Product Description(s) will be updated accordingly to capture this instruction,” said Openreach. Providers must also notify the operator about their use of such batteries..

We’ve requested a bit more information from Openreach and will report back later.

UPDATE 1:57pm

Openreach informs ISPreview that they’ve only found an extremely small number of cases and thus don’t believe the move will have a significant impact.

A spokesperson for Openreach told ISPreview:

“Safety is our number one priority, so we pay close attention to best practice, expert research and industry recommended standards when it comes to fire safety.

During a recent annual maintenance check in one of our exchanges, we discovered a handful of lithium batteries linked to some equipment owned by one Communications Provider.

This is extremely unusual. The use of batteries is rare in itself and, any CPs that do, overwhelmingly use the safer lead/acid variety.

We don’t believe this is a widespread issue which will impact any other CPs but, given the importance of safety in our buildings and wider estate, we felt it was the right thing to do to send out guidance on battery usage.”

Broadband ISP Virgin Media UK Offers £70 to Customers Who Refer a Friend | ISPreview UK

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Broadband, phone and pay TV provider Virgin Media has this morning launched a new promotion that gives existing customers the opportunity to earn up to £70 if they refer a friend (it’s normally £50). The incentive will also give the new customer up to £70 too.

But the offer is somewhat time-limited. “Customers must act quick as the offer is on for a limited time, from now until 9th October 2025, the refer a friend offer will then return to its standard £50 referral fee,” said Virgin Media today.

Broadband packages start from £25.99 per month on a 24-month contract and depending on which package the customer takes depends on the money they’ll get, customers can either get £60, £65 or £70 depending on the product or bundle they choose.

Landline UK Phones Still Popular with Some Groups – 28 Percent of GEN Z Have One | ISPreview UK

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A new Opinium survey of 2,000 UK adults, conducted during June 2025, has revealed that 28% of respondents aged 18-27 years old (Gen Z) still have a landline phone at home and 21% of that same group only retain it “as a decoration”. But interestingly, 43% of respondents remain unaware of the looming change to digital phones by the end of 2027.

The reality today is that most people don’t make much use of their home phone services (if they still have one), often preferring to use VoIP, mobiles or internet messaging services. At the same time, the old legacy phone networks have reached end-of-life and the market is gradually switching over to fibre optic broadband connections and digital (IP-based) landline alternatives.

NOTE: Openreach are withdrawing their old Wholesale Line Rental (WLR) products as part of this change, while BT are retiring their related Public Switched Telephone Network (PSTN).

The switch-off of legacy phone services is currently expected to complete on 31st January 2027, which was last year delayed from December 2025 in order to give broadband ISPs, phone, telecare providers, councils and consumers more time to adapt (details).

The main focus of this delay was the 1.8 million UK people who use vital home telecare systems (e.g. elderly, disabled – vulnerable users), which aren’t always compatible with digital phone services because telecare providers were slow to adapt. But this overlooks that, for everybody else, many telecoms providers will still be working to the original Dec 2025 deadline to have their customers off the PSTN network.

The new survey, which was commissioned by Uswitch.com and should be taken with a pinch of salt given its small sample size, indicates that such landlines may still be quite popular with some unexpected groups, like Gen Z. But the findings are quite limited.

Additional Survey Findings

➤ 24% of Gen Z who own a landline say they use it frequently, compared to just 11% of the older Gen X (aged 44-59).

➤ Other top reasons for having a landline include speaking to family based abroad (25%), for emergencies (23%) and better call quality (23%).

➤ Gen Z don’t have the same nostalgic attachment as older generations, with just 19% able to recall their childhood phone number, compared to 50% of Gen X and 43% of Millennials.

➤ 43% of Gen Z think landlines are ‘old-fashioned’.

➤ 44% of respondents still have a landline.

➤ 11% of respondents say they prefer using a landline to a mobile phone and that a landline feels more “personal” than a mobile phone (13%).