Civil Engineering Giant M Group Completes Telent Acquisition | ISPreview UK

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Civil engineering firm M Group, which was itself acquired by private equity firm CVC (here) in 2024 and also harbours a telecoms (broadband and mobile) focused division, has today announced the completion of their deal to acquire rival UK and Ireland focused technology, telecoms and street works firm Telent for an undisclosed sum.

The original agreement was announced in April 2025 (here) and at the time M Group said this would make them “even better placed to tackle the evolving challenges of the ageing infrastructure across the UK and Ireland“. The deal also expanded M Group’s reach into several adjacent markets, including the public sector, defence, emergency services and education.

PICTURED: Left – Andrew Findlay, CEO of M Group. Right – Jo Gretton, CEO of Telent.

The hope is that bringing Telent into the M Group family will “strengthen longstanding relationships with shared customers“, including Transport for London (TfL), National Highways, Network Rail, Virgin Media / O2, BT, EE and Openreach etc.

Andrew Findlay, Chief Executive of M Group, said:

“Together, we are greater than the sum of our parts. Telent’s differentiated capabilities, market position and the talented people that make it a great business, makes us even better placed to deliver essential infrastructure services for life for our clients, communities and the planet.

As we enter a period of integration, we will continue to focus on business as usual, putting safety and our clients first.”

Jo Gretton, Chief Executive of Telent, said:

“We are looking forward to exploring the opportunities this acquisition brings, building on our excellent reputation and continuing to be a trusted partner for organisations at the forefront of the digital revolution.”

Quickline Cover 2,000 North Yorkshire Homes Under Gigabit Broadband Contract | ISPreview UK

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Rural focused UK ISP Quickline has revealed that they’ve now covered 2,000 premises as part of their £73.5m state-aid supported Project Gigabit roll-out contract for North Yorkshire (Lot 31), which was awarded a year ago (here). The contract aims to extend gigabit-capable broadband to reach an additional 36,300 premises in some of the hardest-to-reach areas.

Just to recap. The Government’s £5bn Project Gigabit broadband roll-out scheme aims to help extend 1Gbps (download) capable networks to reach 99% of the UK by 2032. This is primarily focused on upgrading the final 10-20% of hardest to reach premises (mostly rural areas), with most of the rest being done by commercial deployments (current UK coverage is already at c. 88%).

NOTE: Quickline is supported by around £300m of public subsidy across four Project Gigabit contracts (here, here and here), a private investment of £500m from Northleaf Capital Partners, plus c.£225m in term loans and debt guarantees from the National Wealth Fund (NWF) and a £25m term loan from NatWest.

Since the build on Lot 31 got underway in December 2024, the first official delivery target has already been exceeded by more than double. Under the terms of the government contract, Quickline was required to connect 866 premises by the end of June 2025. This has been comfortably surpassed, with 2,130 homes and businesses now able to connect.

Communities to benefit so far include Minskip and Staveley near Boroughbridge, Muston and Reighton near Filey, and Hutton Rudby near Stokesley – most of which have historically suffered from poor to slow broadband connectivity. Quickline says they’re now “well ahead of schedule” and on track to bring thousands more addresses online by the end of the year.

In addition to the government funded addresses, a further 2,560 properties in the Lot 31 area covering North Yorkshire have been reached through Quickline’s associated commercial build and can now be connected to gigabit-capable broadband.

Dan Hague, Project Gigabit Delivery Director at Quickline, said:

“North Yorkshire is a large, predominantly rural area and many of the communities we’re connecting are among the worst-served in the UK. The terrain presents unique engineering challenges, but our team is making fantastic progress.

We’re incredibly proud to be delivering on our promise to provide fast, reliable broadband to areas that need it most.”

Telecoms Minister, Sir Chris Bryant, said:

“Our rollout of fast broadband to hard-to-reach areas is moving at pace in Yorkshire, bringing many rural communities the reliable connectivity they need to thrive in today’s online world.

Whether it’s giving businesses access to the speedy broadband they need, or enabling elderly residents to stay in touch with relatives, the vital infrastructure we’re delivering through Project Gigabit is a cornerstone of our Plan for Change, supporting this Government’s missions to kickstart economic growth and break down barriers to opportunity.”

The provider initially aims to cover 200,000 UK premises with their full fibre lines by the end of 2025 (up from 65,000 premises in Nov 2023), before rising to over 400k by 2028. This includes both their commercial builds and the aforementioned deployments under the government’s Project Gigabit broadband programme.

Residential customers of the new network are typically charged from £22 per month on a 24-month term for 100Mbps (50Mbps upload) speeds with free installation, which goes up to £49 for their top 1000Mbps symmetric speed tier (you also get the first 8 months of service for free on their top tier).

Virgin Media’s Broadband Data Suggest Brits Clock Off Early on Fridays | ISPreview UK

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Broadband ISP Virgin Media (O2) has published some new insights from their fixed line network, which among other things reveals a fall in UK data traffic on Friday afternoons during the summer months, with as much as an 8% dip between 3-5pm compared to the winter, as “remote workers clock off early“.

Alongside the new network data, Virgin Media also asked an unspecified number of Britons – via polling insights based off a nationally representative survey conducted by Strand Partners for O2 – about their work policies and working habits in order to “fully understand the trend“.

The results found that 30% of Brits say they have a formal early Friday finish in place during the summer, while 48% said they’re not authorised to finish early on a Friday, and 32% say they regularly log off with or without official permission. Finally, 20% of Brits said that while they don’t have official early finishes, it’s now become informally accepted behaviour in their workplace.

Summary of Additional Results

➤ 61% feel they’ve earned the right to clock off early after a busy week.

➤ 59% say they don’t feel at all guilty about heading off early to start their weekend on Fridays.

➤ 63% of Brits saying they feel more productive earlier in the week if they can look ahead to finishing earlier on Friday.

➤ Some Brits confess to working on the move on a Friday afternoon, with 15% admitting to having worked from the train station, 14% from the park, and 10% from the pub, as the weekend beckons.

➤ 30% of 18–24-year-olds confess they’ve worked from the car while travelling for the weekend.

➤ 24% say they’ve often secretly left work early but kept their work status to ‘active’ on a summer Friday.

➤ 37% said they often plan to log off early on summer Fridays but typically end up working late.

➤ 25% say they often feel pressure to stay available on summer Fridays, even after the end of the working day.

➤ 64% of the Brits working a full Friday say they wish their company had a formal summer Friday policy.

Jeanie York, CTO of VMO2, said: “Our network traffic analysis is revealing changing workplace habits in real time as the nation takes advantage of long summer Fridays. We’re continuing to boost our fixed and mobile networks so whether Brits are working from their local park, or finishing their work at home, we’re ready to keep them connected.”

Government Funded 4G Mobile Mast Upgrades Go Live in Yorkshire Dales | ISPreview UK

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The UK Government has this morning revealed that a total of 58 government-funded rural 4G (mobile broadband) mast upgrades have now gone live as part of the industry-led £1bn Shared Rural Network (SRN) project. The most recent additions have occurred around the North Yorkshire town of Hawes – also impacting Hardraw, Appersett, Snaizeholme and Sedbusk.

The SRN – originally supported by £501m of public funding from the government and £532m of private investment from UK network operators – involves both the reciprocal sharing of existing masts in certain areas and the demand-led building and sharing of new masts in others between the operators. The project recently succeeded (here) in extending geographic 4G coverage from ‘at least one operator’ to 95% of the UK, but it will continue to expand until the start of 2027.

NOTE: The ultimate coverage target varies between regions, thus 4G coverage from ‘all mobile operators combined’ is ultimately expected to reach 90% in England, 74% in Scotland, 80% in Wales and 85% in N.Ireland.

Most of the early work on this project typically involved private investment from the main mobile network operators, but over the past two years we’ve also seen government-funded mast upgrades and new site builds taking place in other parts of the country.

This phase of the work focuses on the part of the SRN that sees the government providing a total of £184m from their pot to the Home Office and mobile network operators, which is helping to upgrade Extended Area Service (EAS) masts being built as part of the 4G Emergency Services Network (ESN) – these masts previously only connected EE customers and anyone making 999 calls. But the upgrade means that all mobile operators can now benefit from these sites.

The latest masts to go live around Hawes adds to existing SRN delivered 4G connectivity in Yorkshire, including bringing 4G from all mobile network operators to parts of the North York Moors National Park, Helmsley, Nawton, Harome, Wombleton, Nunnington, Great Edstone, Great Habton, Pockley, Cold Kirby, Scawton, Scackleton, Cawton, Little Barugh, Old Byland, and North Grimston for the first time.

Together, the SRN brings geographic 4G coverage from all mobile network operators to 494,033m of roads in Yorkshire so far.

Minister for Telecoms, Chris Bryant MP, said:

“Visitors to the Dales this Yorkshire Day will now enjoy better mobile signal thanks to the Government’s continued drive to boost connectivity in rural areas.

The rollout of the Shared Rural Network means walkers can navigate more easily and access information on the go, while local businesses can benefit from being better connected, and emergency services can provide support more quickly when needed. This is connectivity that breaks down digital barriers and unlocks economic potential in Yorkshire’s world-class beauty spots – all of which boosts our Plan for Change.”

Since the SRN programme began in 2020, an additional 34,000 square kilometres are now receiving coverage from all four operators – EE, Three UK, O2 and Vodafone – across the UK. In addition, 4G coverage has been extended to an additional 280,000 premises and 16,000km of the UK’s roads.

Telefonica CEO – Virgin Media Scrap UK NetCo Broadband Wholesale Plans | ISPreview UK

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The CEO of Telefónica, Marc Murtra, has clarified his own recent remarks and revealed that Virgin Media and O2’s (VMO2) plan for opening up their fixed broadband ISP network in the UK to wholesale (here) – via a new entity (NetCo) – is now “stopped” and not merely “on a pause” as initially indicated.

In case anybody has forgotten. The joint ventured between Liberty Global and Telefonica – VMO2 – initially appeared to be progressing normally at the start of this year and was on course to open up their network to rival ISPs via the new NetCo in H1 2025 (here).

NOTE: Virgin Media’s existing broadband network, which serves over 16 million premises, is currently closed to rival ISPs. But nexfibre’s new build fibre (covers over 2.2m premises) is open access, although so far only Virgin Media sell packages using it and giffgaff, which shares some of the same parentage, are conducting customer trials.

On top of that, the semi-separate £4.5bn nexfibre project by Telefónica, Liberty Global and InfraVia Capital Partners (here) was also making progress on its mission, which aimed to extend FTTP broadband coverage to 5 million premises by the end of 2026 – focused on areas beyond Virgin Media’s existing network.

However, as previously reported (here), the nexfibre build recently suffered a big hit after debt stricten JV partner Telefonica launched a Strategic Review. Not only did this appear to pause Virgin Media’s (O2) own plans for opening up their existing broadband network to wholesale via a new NetCo company (here), but it also caused nexfibre to scale-back its FTTP coverage target for 2025 to 2.5 million premises (here) – roughly 500k premises less than originally expected.

The strategic review thus cast a cloud of significant uncertainty over the future of VMO2 in the UK and this week’s results announcement (here) provided no further updates. But this week also saw Telefonica publish its latest results too, and the company’s boss initially appeared to confirm that the NetCo might still be progressing (credits to Olaf for the tip).

Marc Thomas Murtra Millar told investors:

“So with regards to the future regarding data centres or opportunities like that, that is part, of course, of the strategic review. You mentioned the NetCo, the U.K. NetCo is not paused, and it’s not part of the strategic review. That is a decision we made and announced, and that has to do with our industrial strategy and industrial way of working.

The suggestion that the NetCo is not paused or part of the Strategic Review seemed to conflict with earlier indications, but also gave the impression that it was still progressing. Unfortunately, Murtra later clarified his remarks by telling Reuters that the NetCo “project is stopped” and not merely paused (i.e. scrapped).

Prior to all this, VMO2 had been attempting to raise £1bn to support their NetCo plans (here), but that seemed to be struggling to reach a final agreement and of course now it never will. Furthermore, despite VMO2’s plans to go wholesale being telegraphed for long in advance of the NetCo itself being formalised, the project had struggled to attract any support from major rival broadband ISPs.

Potential ISP partners would have been looking to be treated fairly (wholesale agreements), which is always a tricky thing to balance vs the desire by some for exclusivity agreements, and Virgin Media’s mix of XGS-PON / RFoG based full fibre (FTTP) and its legacy DOCSIS 3.1 (Hybrid Fibre Coax) network also made for an awkward combination. FTTP will eventually replace all of that, but not until 2028 and this too may now be in doubt.

At the same time the NetCo would need to be competitive with the dedicated wholesale platforms from larger providers like CityFibre and the regulated Openreach, while also making it all as easy to harness as possible. One potential issue here is that Virgin Media’s own retail broadband pricing, particularly its post contract rates, are still relatively high compared to a lot of other FTTP providers and that might not have worked as well in today’s competitive market – a hard thing for VMO2 to balance (retail vs wholesale).

Quite where VMO2 and their parents go from here is unclear and subject to the ongoing Strategic Review. Liberty Global are due to publish their own results today, which may help to shed some more light over the issue. VMO2 itself declined to comment on this report, but did say that they continue to deploy fibre at scale and now have a fibre footprint passing more than 7 million premises with 18.5m all able to access gigabit speeds and above (combined VMO2 and nexfibre networks).

Rural Full Fibre Broadband ISP Gigaclear Appoint Two New UK Directors | ISPreview UK

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Abingdon-based alternative broadband ISP Gigaclear, which has deployed their full fibre (FTTP) network to cover 600,000 premises (mostly in remote rural parts of England), has today announced that they’ve appointed two new Directors to their board – Stephanie Liston, Chair of the Jersey Competition Regulatory Authority (JCRA), and Catherine Colloms, former Openreach executive.

The provider, which is home to a customer base of 150,000 (i.e. 25% take-up, with a goal of reaching 29% by the end of this financial year), said that the appointments of “two telecoms industry big hitters is testament to the company’s recent strong performance“. But the company has also suffered some recent job cuts (here and here), fuelled by a “re-focus on ultra-rural areas“ (e.g. Project Gigabit contracts), as well as pressures from high interest rates, rising build costs and the highly competitive environment etc.

NOTE: Gigaclear is principally owned by Infracapital, together with Equitix and Railpen. The company previously had investment commitments estimated to be worth up to around £1.1bn (here) and in late 2023 also secured a £1.5bn debt facility (here). The provider holds several Project Gigabit build contracts in Oxfordshire (here) and East Gloucestershire (here).

Stephanie Liston joins Gigaclear having also chaired the Digital Connectivity Forum since March 2021 with a background as a senior lawyer with international experience in telecoms law and regulation. Meanwhile, Catherine Colloms was MD of Corporate Affairs & Brand at Openreach, where she helped lead the biggest transformation of the UK’s digital network in a century. Catherine currently holds a Non-Executive Director role on the Industrial Development Advisory Board within the UK’s Department for Business and Trade.

Nathan Rundle, Gigaclear CEO, said:

“I am excited about these new directors who undoubtedly bring vast and varied experience to Gigaclear. We have already achieved significant growth and Stephanie and Catherine will help us with our mission to remain the UK’s leading rural altnet.”

Stephanie and Catherine will assume their roles as Non-executive Directors at Gigaclear from 1st August 2025.

Starlink finally secures Indian operating licence | Total Telecom

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flag hanging on pole

News

However, spectrum still needs to be allocated by the regulator before commercial services can begin

Today, India’s Minister of Communications Jyotiraditya Scindia has revealed that SpaceX’s low Earth orbit (LEO) satellite constellation, Starlink, has been granted an operating licence, allowing it to legally provide connectivity services across the country.

“Starlink has been granted a Unified License to launch satellite internet services in India,” said Scindia, speaking on the 30th anniversary of India’s first mobile phone call.

The news will come as a huge relief to SpaceX, which has been pursuing regulatory approval for years. The company has long viewed India as a crucial market with high growth potential, highlighting the millions of people living in remote locations underserved by traditional connectivity infrastructure.

But while the licence has been a long time coming, Starlink’s regulatory pains are not over yet. The regulator has yet to formally allocate satellite spectrum, leaving Starlink – as well as fellow licensees Eutelsat OneWeb and Jio Space Technology – in a holding pattern, unable to launch commercial services.

An official timeline for spectrum allocation has not been revealed, but Scindia says that a framework for allocation has been agreed by the regulator.

“Frameworks for spectrum allocation and gateway establishment are ready, ensuring smooth rollout,” he said.

Starlink’s path into India has been a troubled one. The company was initially optimistic that its application would be granted with little delay, even going so far as to begin selling pre-orders of Starlink terminals to Indian customers in 2021. However, the regulatory process proved more arduous than anticipated.

Satellite licence applications are subject to intense scrutiny, including complying with strict security requirements, including mandatory interception and monitoring protocols, use of local data centres, and location tracking of user terminals. These factors, combined with objections from rival satellite operators and clashes with regulators, saw the application process progress at a glacial pace.

(The government later ordered Starlink to refund the more than 5,000 pre-orders it had received, chastising the satellite operator for not waiting for official approval.)

In addition to its licencing quagmire, SpaceX also found itself at loggerheads with Indian mobile operators over spectrum policy. Satellite operators in most markets around the world are simply allocated spectrum at little to no cost by regulators, but in India this conventional approach was being questioned. The mobile operators, which had paid millions of dollars for their spectrum at government auctions, argued that satellite players are increasingly encroaching on the territory of traditional wireless operators without having to face the up-front costs. Why should satellite connectivity providers receive preferential treatment?

These arguments appeared to resonate with India’s Department of Telecommunications (DoT), which said in late 2021 that it was considering auctioning satellite spectrum. SpaceX, naturally, argued this approach was a mistake, and lobbied the government not to abandon a tried-and-true framework used all over the world.

Much to the delight of Elon Musk, the DoT finally indicated last year that it would not be pursuing a spectrum auction and instead directly allocate the spectrum.

Since then, it seems the industry’s enmity towards Stariink had waned, with both Reliance Jio and Bharti Airtel signing deals with the satellite operator to help provide coverage to hard-to-reach customers.

Exactly what this deal means for Jio and Airtel’s existing satellite partnerships – Jio’s joint venture with SES, called Jio Space Technology, and Eutelsat OneWeb, respectively – remains to be seen.

Also in the news:
US judge rules Huawei must face charges of fraud and racketeering
Optus ditches football rights to focus on telecoms
Nokia launches digital twin platform Enscryb to digitalise energy sector

Zayo Europe continues growth momentum through H1 2025 | Total Telecom

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This growth has been pan-European, with significant growth in Zayo Europe powered route miles during H1 2025 in both the UK (241%) Germany (173%) highlighting the value of its partnership with GasLINE.

 

This underscores the sustained momentum Zayo Europe has built since becoming an independent entity in the summer of 2024, with a clear focus on the European market and its complex, interconnected network of nations.

 

A key element of the company’s growth strategy is connecting a diverse range of data centres across the continent, given the critical nature of the infrastructure in powering the technologies that businesses, large enterprises and consumers rely on everyday. H1 2025 saw this continue with Zayo Europe currently connecting 600 data centres. 

 

With this success comes operational growth too, as the business increased its workforce by 10%, with new hires touching almost every element of the company from delivery and service excellence through to finance and people management. 

 

Growth is set to continue into H2 and beyond, following the recent announcement of Zayo Europe’s full acquisition of the Emerald Bridge subsea cable that provides G.652D dark fibre and high capacity wave services from the UK to Dublin, Ireland.

 

Colman Deegan, CEO at Zayo Europe, says: “We always viewed H1 2025 as a pivotal period for Zayo Europe, marking a full year since we established ourselves as an independent entity. While growth has always been a key success metric, the pace at which our best-in-class fibre infrastructure is now connecting data centres and points of presence across major European markets is especially encouraging as we look ahead to the remainder of 2025 and beyond. 

 

“Our continued network expansion not only enhances our service capabilities but also empowers our customers with greater reach, flexibility, and resilience, enabling them to scale operations, optimise performance, and react to evolving demands with confidence.

 

“The growth achieved so far this year is testament to the strength and dedication of our team at Zayo Europe. Service excellence is in our DNA and is frequently cited as a driving force behind our ability to secure new partnerships and mission-critical connectivity projects. That said, we’re not standing still. We’re aiming to continue this momentum throughout the rest of the year and well into 2026.”

UK Government Warns Promoting the Use of VPNs Could Attract Fines | ISPreview UK

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The UK government has warned that online platforms which “deliberately target UK children and promote [Virtual Private Network] use” could now “face enforcement action, including significant financial penalties“. The statement comes after many people – ironically mostly adults – rushed to adopt VPNs to avoid the wide adoption of age verification.

As regular readers will already know, the UK’s new Online Safety Act (OSA) – a product of both the past and present governments – includes a requirement for age verification. The government and Ofcom would of course have you believe that this is all about restricting access to the naughty bits of the human anatomy (porn), but as we’ve previously warned, the rules go much.. further.

NOTE: The Act and its codes are far-reaching and will touch many websites and online services (big and small alike – major social networks and small personal blogs). But it’s also true to say that Ofcom lacks the resources to monitor everything, thus their focus is likely to be fixed on the worst offenders and major firms.

Ofcom recently began enforcing the requirement for age verification and, unsurprisingly, this meant that people suddenly woke up to a heap of online services all wanting to scan their faces and collect credit card details (among other methods) – often via unfamiliar third parties – before allowing them access.

Want to retain access to your music streaming account at Spotify, or risk having it deleted? You must age verify. Want to access all your existing private messages and contacts on the Bluesky social network? You must age verify. The same quickly became true on TikTok, a favourite of the younger crowd, and YouTube, among many.. many other services.

The OSA’s rules are so broad that they apply to all sorts of internet sites/services and content, which go well beyond the core remit of porn and occurs at a time when most of us have long been conditioned to share as little personal and financial data as possible with online platforms (especially social networks where real names aren’t always used) – due partly to the sadly all too common risk of data breaches.

Suffice to say, many adults do NOT want to have to share personal or financial details with unknown third-parties just to be able to chat with family members/business contacts or listen to the latest music. But the government’s sledgehammer approach leaves no alternative, potentially fuelling the risk from cybercrime and making it harder for people to control their data.

In response to this many younger people, and seemingly many more adults, have been flocking to adopt VPN services in order to get around age verification.

What is a VPN?

VPNs allow you to create a secure connection to another network over the internet. Many people use them (you can even setup your own proxy/VPN) as an additional means of helping to secure their connection against hackers or prying eyes, which is particularly vital when accessing a network that you don’t trust or haven’t used before (e.g. public / hotel wifi). Businesses also use them to help employees access their work remotely. Yours truly does both of those via a VPN, a vital service for a journo.

However, it’s also true that VPNs – as well as various other services – can be used for circumventing website blocks by ISPs, age verification systems (i.e. many AV systems only apply to IPs originating in the UK) and tackling geo-blocking; such as by adopting an IP address from another country.

Sadly, hackers and spammers also use them to conceal the true source of their attacks, which is a notable downside. We should also point out that third-party VPNs, despite their claims, may not all be 100% trustworthy and secure from prying eyes.

What’s all this about punishment?

The government clearly aren’t happy with age verification being so easily defeated (not only by VPNs but also via various other methods – fake pictures etc.), which is far from being either a new or surprising development – the weakness of age verification has long been somewhat of an Achilles heel in the whole approach.

Meanwhile, the government, which probably aren’t doing themselves many favours by branding opponents of age verification as supporting porn and worse, are now warning people not to even promote the use of VPNs.. or else (there are exceptions for editorial news articles like this).

A government spokesperson said:

“Platforms have a clear responsibility to prevent children from bypassing safety protections. This includes blocking content that promotes VPNs or other workarounds specifically aimed at young users.

Where platforms deliberately target UK children and promote VPN use, they could face enforcement action, including significant financial penalties.”

None of this is to say that we disagree with the principles of the OSA. We don’t. But while placing stricter controls over things like porn and illegal content is perfectly understandable, extending AV to everything from Spotify to private messaging services and general discussion forums is, in many cases, going too far. A form of censorship by the backdoor, since many adults do not want to age verify via unknown third-party companies.

All of this also ignores the fact that treating under 18’s, particularly teenagers in the 15 to 18 range, like they’re all five years old is going to be hugely insulting for many of them. The government might yet regret giving many in this group the power to vote.

Meanwhile, a handful of MPs have previously gone so far as to suggest that VPNs should be banned to stop circumvention of the rules, which would be an incredibly dangerous precedent for a democracy to set. Mercifully, the government has confirmed that they are not currently planning to do this, although plans can and often do change with time.

Both the Conservative and Labour parties currently remain supportive of the OSA, while Reform UK has called for it to be completely repealed (unnecessary as it can be amended to deliver on the bits that work – the act also does have a lot of public support).

Finally, the Liberal Democrats will put forward an emergency motion to their Conference asking for a “pause and rethink of the OSA given what we have seen“. The party highlights threats to wiki and free exchange of information, LGBT+ websites being blocked and “heavy-handed implementation” by Ofcom. In fairness, the regulator is only following what the law tells them to do.

Please note that comments on this news article have been closed, as we’re currently unsure about the liability if anonymous posters start using it to promote VPNs.

VMO2 taps Age UK to help elderly customers manage 3G switch-off | Total Telecom

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Press Release

Virgin Media O2 and Age UK are working together to provide additional support to the small number of older mobile phone users who will need to upgrade their handsets to continue using mobile data once 3G is switched off.

Virgin Media O2 will support Age UK’s work to develop and distribute new informative content designed for older people and their families to help them better understand the 3G switch-off. The charity will provide key information on its website and social media channels and, via its Advice Line, support older people and their families who are seeking advice in relation to the 3G switch off.

Virgin Media O2’s contribution will also help to fund Age UK’s Digital Champions programme, which supports disadvantaged older people through local awareness sessions, practical hands-on digital skills tuition and tailored guidance so they can stay connected and confidently use new devices.

This activity will complement the work Virgin Media O2 is already doing to raise awareness of the switch-off and encourage the small number of customers who will be impacted to take action. The operator is already writing directly to all customers currently without a 4G or 5G handset, offering free compatible devices for known vulnerable customers and discounts on new handsets for all others.

Virgin Media O2’s 3G network first launched more than 20 years ago and today carries less than 2% of all network data – a figure that continues to fall. Switching off this older technology – as agreed by the Government and all mobile network operators in 2021 – allows providers like Virgin Media O2 to reallocate mobile spectrum to more efficient 4G and 5G services and improve customers’ overall experience with faster data speeds, more reliable streaming and higher quality voice calls.

Customers who don’t upgrade to a 4G or 5G device before 3G is switched off will still be able to use voice calls and send text messages as they currently do for now, but they will not be able to use mobile data.

Virgin Media O2 and Age UK County Durham collaborated in a similar way earlier this year when the city of Durham became the first area to have the company’s 3G network switched off. Further local switch-offs have since been completed in other parts of the UK – Norwich, Telford and Guildford on 16 July, and Torquay will follow in August – ahead of a wider programme that will see the 3G network withdrawn across the country by the end of 2025.

O2 customers continue to be encouraged to visit their local store or call to access more information and support, while Tesco Mobile, giffgaff and Sky Mobile are supporting their own customers through this migration. Anybody with an old, unwanted handset is able to recycle their device through O2 Recycle where they could receive cash in exchange for their old phone and play their part in disposing of old equipment responsibly to protect the environment.

Jeanie York, Virgin Media O2’s Chief Technology Officer, said: “We’re continuing to push ahead with our plans to switch off 3G across the UK by the end of this year, allowing us to reallocate mobile spectrum to more efficient 4G and 5G services and give our customers a better overall experience.

“While we know that the vast majority of our customers already have a 4G or 5G handset and do not need to take any action, our priority has always been to support the minority who may be impacted.

“Given that many of these customers are likely to be older and potentially less tech-savvy, it makes perfect sense to partner with Age UK as we carry out this migration. We’ll draw on their expertise and significant reach to raise awareness among customers who will need to upgrade their device to continue using mobile data once 3G is withdrawn.”

Caroline Abrahams, Charity Director at Age UK, said: “The 3G switch-off may feel daunting for many older people so it’s important that we do all we can to support those affected.

“We’re very grateful for this funding from Virgin Media O2 as this will enhance our services, including our Advice Line, so that older customers can get the help needed when 3G is switched off.

“It’s important to note that for those using a 3G network who don’t wish to change their handset, for now they will still be able to make phone calls and send texts as they do today – it’s just their mobile data this change will affect.

“Anyone who is feeling worried and would like some support can get in touch with their provider to find out more about their options and make sure they are ready for the change, or they can call Age UK’s Advice Line for free on 0800 169 65 65.”

O2 customers can find out more about the 3G switch off on its website. Tesco Mobile customers can find out more here, Sky Mobile customers should visit here for further information, while giffgaff customers can access further support here.

How is the UK connectivity ecosystem changing in 2025? Join the discussion at Connected Britain, the UK’s largest digital economy event

Also in the news:
US judge rules Huawei must face charges of fraud and racketeering
Optus ditches football rights to focus on telecoms
Nokia launches digital twin platform Enscryb to digitalise energy sector