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Mobile network operator Vodafone (VodafoneThree) has this week begun to roll-out a new “Fix & Go” service to certain UK stores, which offers consumers “on any network” an “affordable and reliable” way to get their Samsung, Apple and Google handsets fixed in-store by one of the operator’s repair specialists.
The service, which typically costs from £49 for a battery replacement or £119 for a screen replacement (parts replaced will be covered by a new warranty), is initially being made available at five stores including: White City, London Stratford, Oxford Street Experience, Cardiff and Edinburgh Princes Street, with Belfast Cornmarket set to follow later this month. This will expand to 18 stores later in the year, with even more set to follow.
The operator added that Level 1 and 2 repairs will aim to be completed within two hours, which include a screen replacement or repair to parts such as camera (£49), battery replacement, screen replacement, charging port (£39) or back cover (£99).
To provide this service, VodafoneThree is partnering with Fonehouse (i.e. it will use their software and online booking tool to facilitate a “seamless” service). Fonehouse will also provide Vodafone repair specialists with the necessary training and equipment to carry out any repairs.
Jon Shaw, VodafoneThree’s Consumer Operations Director, said:
“We’re really excited to launch ‘Fix & Go by Vodafone’ in stores. This new service launch is a key milestone in our journey to become number one for customer experience, and provides exceptional value just weeks after the creation of VodafoneThree.
We are committed to maintaining a significant presence on the high street so we can meet our customers’ needs. Over time, that need has evolved from purely being a place to buy handsets and accessories to a place where people come for service and device support.
Repairs, in particular, have been too expensive or too time-consuming for many people to access, but ‘Fix & Go by Vodafone’ removes these barriers.”