Virgin Media O2 Business UK Replace SLAs with Success Agreements

Broadband ISP Virgin Media Business and mobile operator O2 Business – part of VMO2 – have today attempted to “reimagine” the traditional Service Level Agreement (SLA) by replacing them with so-called “Success Agreements” (SA). But these will only be available for new large enterprise (250+ employees) and public sector customers. Traditional SLAs usually reflect a […]

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