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A new preview of TalkTalk’s next set of annual accounts has reportedly revealed that the UK internet provider is continuing to haemorrhage broadband customers. The latest figure puts them at around 3.2 million customers as of February 2025 (down from 3.6m last year).
The Salford-based group has had a rough few years and only recently secured a refinancing package worth around £400m (here and here), which saved it from the immediate risk of a default on its debts. But this does tend to make staying competitive and attractive with the rest of the market more of a challenge, since such things tend to require more investment (hard to do when cutting back still seems to be the order of the day).
At the same time, TalkTalk, much like many other established players, has been facing pressure from a new generation of competitively priced alternative networks. According to a new report in the FT (paywall), the ISP also reported earnings before interest, taxes, depreciation and amortisation (EBITDA) of £128m (down from £157m last year) and revenues fell 7% to £1.4bn (these are expected come in at c. £1.25bn to £1.35bn in the coming year).
However, despite the challenges, the embattled internet service provider is said to be planning a consumer-focused product refresh. But it’s currently unclear when this will be introduced or what it might deliver to help revitalise the brand.