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Some customers of broadband ISP Virgin Media, specifically those with one of their legacy addresses that use the ntlworld.com domain, are having trouble sending and receiving email today. The issue appears to be rooted in the fact that the domain has stopped resolving. But the provider is working on a fix.
According to Thinkbroadband, which spotted the issue, the registry whois information for ntlworld.com indicates that the domain is currently in a “clientHold” status, which usually means the registrar (Network Solutions) has put the domain on hold, and it is not published in the Domain Name System (DNS).
Quite why this is occurring remains unclear, although it doesn’t appear to be a domain expiry issue (often the cause of problems, when people forget to renew an old domain). A spokesperson for Virgin Media said: “We’re aware that customers with ntlworld email addresses are currently unable to send or receive emails. Our teams are working to fully restore services as soon as possible, and we apologise for any inconvenience caused.”