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Some customers of mobile operator EE (BT), as well as those on other networks who might be trying to contact them, are currently experiencing a partial service outage that is disrupting their ability to make calls (others complain they also can’t receive calls). The operator has declared this to be a priority 1 incident. The issue also seems to be impacting some landline calls.
The sporadic problem, which doesn’t seem to affect everybody, appears to have started at around 11am and will have also been felt by those on EE’s virtual (MVNO) operators (Spusu, Lyca Mobile etc.). The issue does not appear to be impacting Wi-Fi Calling, text messaging (SMS) or 4G and 5G data (mobile broadband) connections.
A spokesperson for EE said: “We’re currently addressing an issue impacting our services. We apologise for any inconvenience caused; we’re working urgently to fix this issue and will provide a further update as soon as possible.”
Calling problems on mobile operators can often be complex due to how call routing is handled and the issue of who actually controls your number – hint: it’s not always your current mobile operator (try a network lookup).