Ofcom Probes Shell Energy Over Missing End-of-Contract Letters

Energy provider and UK home broadband ISP Shell Energy are facing a new investigation by the UK telecoms regulator, Ofcom, after the provider indicated that it might not have sent the required end-of-contract and annual best tariff notifications to customers. The regulator’s End-of-Contract Notifications (ECN) system – as introduced in February 2020 – requires all […]

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