Broadband ISP CommunityFibre (CF), which has rolled out their 3Gbps speed Fibre-to-the-Premises (FTTP) network across around 1.4 million UK premises (predominantly in London), has today claimed to already be “reaping the rewards” from Ofcom’s new One Touch Switching (OTS) system for consumers migrating between providers.
Just to recap. Last week saw the long-awaited introduction of OTS, which has faced many delays but aims to make it both quicker and easier for consumers to switch between broadband providers on physically separate networks. However, despite a somewhat turbulent history and start, CommunityFibre sees only positives and has already completed its first customer installation in less than two days (who switched from Sky Broadband).
“By eliminating the need for customers to liaise with their existing providers, and only terminating contracts once their new provider is live, what was once a complicated, time-consuming process that can leave households without internet access will now become a seamless, risk-free experience for broadband users,” said CF, which believes that this will “continue to be a net positive for the company” when it comes to acquiring new customers.
Graeme Oxby, CEO of CommunityFibre, said:
“I hope that the latest One Touch Switching rule change will continue to benefit both alternative broadband providers and consumers, now that it is easier for users of other networks to come and join us to experience the great services that Community Fibre provides.”
Residential customers of CF typically pay from £21 per month on a 24-month term for speeds of 150Mbps (symmetric) with free setup and an included WiFi 6 router, which rises to £56 for their top 3Gbps tier. The pricing is currently fixed if you join before 4th November 2024. At the end of your contract, your price will increase by £4 per month.
CommunityFibre also offers a separate 35Mbps social broadband tariff at £12.50 a month (rising to £16.50 after the first 12-months), although their 35Mbps plan isn’t technically a true Social Tariff because it’s available to everybody covered by their network (i.e. not just those on state benefits) and we rather like that.