Accessibility is taking a step forward for Jurassic Fibre users as they announce that deaf customers who use British Sign Language (BSL) are now able to use a video link interpreter when they contact the customer service centre.
The UK home broadband provider is one of the fastest growing companies in the South West appears to be poised for further growth with a fresh injection of £250m in capital investment from Fern Trading, advised by Octopus Investments.
The provision of BSL interpreter services for deaf customers is more common in large organisations, so this is a positive step for Jurassic Fibre to make their customer service more accessible and inclusive.
Sarah Howells, Chief Customer Officer from Jurassic Fibre, said: “People are at the heart of everything we do at Jurassic Fibre. Our business is to connect communities, and we need to make sure we include customers who need or want to communicate with us using any method they choose. So, we’re really excited to be able to offer this service for Deaf people who communicate using BSL.
“Our Deaf customers have already told us that they value the fast, reliable broadband that we install in their homes to connect them to the many online communications platforms they benefit from in day-to-day life. But for those that use BSL, contacting our customer service centre needs to be just as smooth. Major organisations including the NHS offer this service, but it’s fairly unusual with a company our size. We want to go above and beyond to connect all our customers not only to the outside world but to our customer support.”
The plan is being made possible with the help of Sign Solutions, who specialise in solutions to aid communication between deaf and hearing people.
Sophie Kang, Customer Development Manager with Sign Solutions, said: “Sign Solutions are delighted to be providing Jurassic Fibre with our on-demand service InterpretersLive!. InterpretersLive! enables Deaf customers to contact Jurassic Fibre in British Sign Language through a secure link on their website. The link connects Deaf callers to one of Sign Solutions National Register of Communications Professionals working with Deaf/Deaf-Blind People (NRCPD)-registered interpreters, who then makes an onward audio call to the team at Jurassic Fibre. Providing this service to customers will ensure equal access to services and further breaks down the barriers in communication that the Deaf community so often face.”
This will hopefully be good news for customers of the Exeter based ISP, who have been who have been developing a custom-build full fibre broadband network to rural communities in Devon, Somerset, Cornwall and Dorset.