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Rochdale-based UK broadband ISP Zen Internet has today revealed that they’ve acquired the consumer customer base of Fibrehop. The development came to light as part of Richard Tang’s (Zen’s CEO) latest interview with the boss of business connectivity provider Triangle Networks, Paul Anslow – the now former owner of Fibrehop.
At the time of writing we don’t have any solid details on the agreement itself (financial or otherwise) or know how many customers are involved in this transaction. But Fibrehop was known as a relatively small provider that primarily sold full fibre (FTTP) broadband packages to consumers via CityFibre’s network.
According to the new interview, Triangle Networks have decided that being a consumer broadband provider isn’t the right approach for them and they’ve thus opted to re-focus back toward their business base.
“We realised [about 18 months ago] that we wanted to provide a really good quality of service, but to do that at scale … is a lot harder than people think it would be,” said Paul about their Fibrehop decision. “I feel that if we’d of gone for a more mass market appeal, we would have eroded that [existing quality].”
Richard Tang, CEO of Zen Internet, said:
“We’re very much looking forward to welcoming Fibrehop’s customers over the coming weeks.
We don’t do any mid-contract price hikes or impose a loyalty penalty on our customers.
We’re looking forward to providing a really really good service to you.”
The full interview can be found below, and no doubt Fibrehop’s customers will soon be notified with more details of the planned migration.