Alternative network operator and UK ISP Grain (Grain Connect), which has extended their gigabit-capable full fibre (FTTP) broadband network to cover 220,000 premises (RFS) and 30,000 customers, has revealed that they recently set a new personal record by getting a new customer connected within just 36 minutes.
According to the blurb, the Middlesbrough-based customer, Motunrayo Oyeleye, called Grain at 9.58am to place an order for a Full Fibre broadband service, and by 10.34am their engineer, Salman (pictured), arrived at the property and had completed the installation and the customer was connected to the internet just 36 minutes later.
The feat is fairly impressive, since it normally takes at least a few days, or possibly even weeks, to get a new full fibre connection installed to a property.
Grain CEO, Richard Cameron, said:
“Our customers are at the heart of everything we, so to know we have installed this customer in 36 minutes and delivered a great value contract with no price rises, is fantastic.
There is no better demonstration of the efficient connection process we have built here at Grain, which means that we can connect customers to our service in just minutes in this case.
I am extremely proud of the team for delivering this and for ensuring the efficiency of our processes, which allows us to always offer customers the lowest prices to their home.”
However, in fairness, we don’t know anything more about the context of this installation (e.g. was it for a new build house, where Grain already had some infrastructure?) or what Grain’s typical delivery times are for a new service. In that sense it would be interesting to know precisely what work was performed, since everything from drilling and screwing-in the new kit, to cleaning up, splicing and testing, usually takes a bit longer.
In any case, it’s still a fantastic time to be in and out of a customer’s home.