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AI is here to stay. Telecoms need to adapt, says Abhishek Sandhir, the managing director of telecommunications at Sand Technologies
By Brad Randall, Broadband Communities
The telecommunications industry sometimes gets a reputation as being slow to adapt new technologies. It’s one that Abhishek Sandhir, the managing director of Sand Technologies‘ telecommunications division, says is not wholly earned.
There’s a lag between other industries because of the investment required to fund technological transformations, Sandhir said while speaking to Beyond the Cable at Connected Britain.
Instead, telecommunications investments are focused on building new infrastructure.
“That’s why you see that lag in adopting the technology because the focus is on maintaining the lead compared to the competitors,” he said. “That only comes with investment in the current way of thinking. That’s what we’re trying to change.”
Sandhir also said his job is partly to raise awareness of technological options that can help telecoms increase revenue and customer experience.
Regarding telecoms that resist AI transformations, Sandhir said they’ll likely eventually perish.
“You have to be at the forefront,” he said, adding that lots of telcos now want to be known as “techcos.”
“While saying it is one thing, it can only happen with adoption,” Sandhir said. “And that’s why you see a lot of consolidation and a lot of (merger and acquisition) activity. Because the boundaries of a telcos original abilities, they are fading away.”