Some customers of mobile operator EE (BT) appear to be suffering from an outage or connectivity problems on their Wi-Fi Calling service today. This normally enables consumers with a supporting Smartphone to harness their home broadband or other WiFi connection in order to make mobile voice calls.
The situation for some customers appears to have started early yesterday evening (or late afternoon), while others only began to notice it today. Complaints about the outage can be found littered across social media and EE’s own Community Forum, as well as via our own inbox.
Customers who have managed to reach EE’s support via the phone are being told, via an automated message, that “we are attempting to fix a known problem with Wi-Fi calling,” while others claim that EE told them they’re “working on it as high priority and should be fixed within a couple of days.”
The operator doesn’t yet appear to have issued a more public statement, but we are currently attempting to get one. The outage itself appears to have been a bit sporadic, since it appeared to be working again for some earlier this morning, but has since fallen over again.