Original article Total Telecom:Read More
Press Release
At TM Forum’s DTW 2025 (Digital Transformation Summit), Huawei partnered with TM Forum and 10 global leading CSPs to officially launch the New Generation Intelligent Operations White Paper 3.0. This event drew participation from more than 130 representatives across global operators, industry organizations, analyst firms, and media outlets, all converging to examine the latest trends and share practical insights in intelligent operations transformation.
Lucas Lu, president of Huawei ICT assurance and operation services domain, stated at the launch: “White Paper 3.0 marks a significant breakthrough in the field of ‘service-centric intelligent operations transformation’. By applying innovative technologies such as Agentic AI and Network Digital Twin (DTN), we are redefining the operations model for CSPs.”
Technology Evolution: A Three-Stage Leap from Incremental Change to Qualitative Transformation
White Paper 1.0 phase (September 2023) established the “service-centric” transformation foundation, proposing the “3P+1T” framework – a systematic reconstruction focusing on People, Process, Platform, and Technology.
White Paper 2.0 phase (June 2024) achieved a critical breakthrough: the integrated application of Digital Twin Network (DTN) and LLM technology enabled operations systems to begin possessing semantic understanding capabilities, marking a new phase in human-machine collaboration.
The newly released White Paper 3.0 brings fundamental change: Agentic AI-based closed-loop automation capabilities drive the transformation of the operations model from “human-machine collaboration” to “a new era of intelligent operations model”. This transformation is not a simple overlay of technology, but a reconstruction of operational philosophy – where agents can autonomously identify high-value scenarios, dynamically decompose operations tasks, and achieve autonomous closed-loop through the “Think-Act-Verify” cycle.
Reshaping the Operations Model: From Automation Tools Assistance to a New Era of Intelligent Operations Model
As network architectures and service scenarios grow increasingly complex, traditional operations models face severe challenges. Operations engineers need to concurrently operate multiple system tools, perform cross-dimensional data queries, and conduct manual analyses. Over the last 12 months, Huawei, based on Digital Twin Network (DTN), Large Language Model (LLM), and Agentic AI technologies, has successfully built several innovative application scenarios. These technologies enable the operations system to autonomously identify anomalies, diagnose faults, prioritize high-value service scenarios, and achieve closed-loop automation for network anomalies.
Agentic AI is fundamentally changing the operations model, and the shift from “automation tools assist human” to “humans-AI collaboration” will propel the operations system towards true autonomous evolution.
Continuous Innovation: Building an Intelligent Operations Ecosystem Together
Digital transformation is not only about technology—it’s a systematic shift in ways of working. White Paper 3.0 not only provides a clear evolution roadmap but also compiles practical cases from global leading CSPs. Looking ahead, Huawei will continue to deepen cooperation with TM Forum and industry partners to accelerate the translation of technological innovation into operational capabilities, jointly building an open and collaborative intelligent operations ecosystem.
Lucas Lu, president of Huawei ICT assurance and operation services domain, interpreting White Paper 3.0
Official download link for the New Generation Intelligent Operations White Paper 3.0