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The Common Wholesale Platform (CWP), which is a non-profit member-owned organisation that helps alternative broadband networks to connect with the retail ISP market, appears to be suffering some sort of disruption today after their main website domain went down (CWPUK.org) and stopped some consumer switching between ISPs.
At the time of writing it’s unclear what has caused the outage (some suggest it may be a change of web host), although CWP are one of the Managed Access Providers (MAPs) that enable a number of smaller ISPs to harness the industry-led One Touch Switching Company’s (TOTSCo) messaging hub; this forms part of the One Touch Switching (OTS) process for easier and quicker UK consumer switching between broadband and phone providers.
The domain outage is currently known to be disrupting the ability of some CWP partner ISPs to switch consumers between providers. Quite why CWP’s OTS integration / portal is dependent upon a single publicly exposed domain being functional is also unclear, but we’d imagine they may want to find a solution to that in the future.
UPDATE 3:35pm
We’ve had it confirmed that the outage affecting the CWP platform and its support systems was indeed due to a domain name change to a new host. The change was unexpectedly triggered earlier today instead of during the planned maintenance window. The platform is expected to be back online again shortly.