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Internet provider Link Broadband, which is a smaller ISP that has tended to work with several alternative full fibre networks, appears to be in a spot of trouble after its website vanished a few days ago (now showing a “503 Service Unavailable” message) and some feedback alleges that it may even be at risk of imminent closure.
The first possible indication of a problem may have occurred a few months ago after the odd customer claimed (example) that Link Broadband appeared to have transferred their CityFibre base to rival ISP Rocket Fibre. But the provider seems to have continued selling packages via other networks.
In addition, Link’s company details recently saw a bunch of Director and address changes, while their latest accounts reported that they had net assets of -£207k at the end of August 2024 (2023: -£143k). But things recently appeared to take a turn after their website vanished a few days ago, seemingly without any service status updates being issued to their social media channels or elsewhere to explain the downtime.
Since then we’ve received a few second-hand reports that customers on OFNL lines via Link Broadband may have allegedly been told that the provider will be closing their service on 31st August 2025. If true, that doesn’t give customers long to find an alternative and is less than the minimum of 30 days that would normally be expected.
ISPreview attempted to contact Link Broadband about this yesterday, but we have yet to receive a response. The provider’s phone lines also seem to be either clogged up or are not working. Finally, Ofcom appears to have no prior knowledge of what is happening at the ISP either. For now, we can only hope that all of this stems from a temporary issue.