More than four thousand customers on CityFibre’s full fibre broadband network in the Northeast England city of York (Yorkshire and the Humber), which is used by lots of different ISPs (Vodafone, Zen Internet, iDNET, TalkTalk etc.), are this afternoon being affected by a major network outage.
The incident, which appears to have started at around 11am this morning, resulted in customers losing internet connectivity and appears as if it could be related to the failure of a core router. But at present it’s unclear why the router failed or when local services will return to normal. All of the operator’s resolver teams (FLM, ERS, and Magdalene) have been engaged to help restore the service.
We are expecting another update on the progress of this effort any minute.
UPDATE 2:38pm
One of CityFibre’s ISPs, iDNET, has just issued the following update: “Following the engineers visit a power issue was identified which has now been resolved. Any services affected should come back up shortly.” ISPreview understands from other sources that the power issue was caused by a tripped breaker at their Fibre Exchange (FEX).