BT Reveal Cause of 999 Emergency UK Call Handling Outage

Broadband and telecoms giant BT has revealed that last Sunday’s outage and disruption to their 999 emergency services number, which resulted in 11,470 unique emergency calls being “unsuccessfully connected“, was caused by a “complex software issue” that had never previously been seen through their testing regime. Apparently, the software bug was causing a “caching issue“, […]

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