Original article ISPreview UK:Read More
Broadband, phone and TV provider Virgin Media (O2) has this morning announced the launch of its new Single Visit Install (SVI) programme, which aims to provide customers with a faster and more reliable approach to installations. But it’s currently only live across their nexfibre built full fibre (FTTP) connections.
The programme, which is due to be “rolled out more widely over the coming months” (hopefully into non-nexfibre areas), essentially ensures that technicians arrive with “all the tools and equipment required to complete the job first time“. Traditionally, customers would have previously received two visits when they are first connected, with the first arranged to bring the fibre to your home, before a second visit where equipment would be installed inside the home (e.g. ONT, router etc.).
Cutting out one of these visits means that Virgin Media should be able to get customers connected sooner and reduce the cost of service provision.
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