Original article ISPreview UK:Read More
The TalkTalk Group has confirmed to ISPreview that a further batch of their UK customers are being migrated to Utility Warehouse (Telecom Plus) as part of a recently agreed partnership, which follows a similar move by the provider’s Origin Broadband base a couple of months ago (here).
Customers of TalkTalk, which seemingly includes quite a few that were acquired as part of last year’s deal to gobble Shell Energy’s broadband base from Octopus Energy (here), this week suddenly began posting that the provider had notified them of being migrated to UW.
The message informs customer that, as part of TalkTalk and UW’s partnership, they’ve agreed that “selected TalkTalk customers will be transferred to Utility Warehouse, where they can continue receiving uninterrupted broadband, award winning support and benefit from Utility Warehouse’s extended services“.
The message continues to say that related broadband and home phone contracts were “transferred” to UW on 30th June 2025 (i.e. customers were only notified of this afterwards, instead of before). “However, TalkTalk will continue to support you and handle any queries you have regarding your service,” on UW’s behalf, at least “until your account has been fully moved across to them later this year“.
TalkTalk added that there would be “no immediate changes” to the package price and service.
A TalkTalk spokesperson told ISPreview:
“We have agreed to transfer a small number of customers on standalone and legacy products to Utility Warehouse. We are contacting those customers now to advise them but they don’t need to do anything and won’t see any changes for the time being. We will contact them again later in the year, before the migration, but there will be no interruption to services.”
The provider didn’t define exactly what they meant by “small number of customers“, which is relevant for an ISP that is home to over 3 million users. But the move appears to have been a strategic activity focused on non-core and legacy customer bases, which may enable them to migrate more seamlessly to the newer Kraken platform (here).
The TalkTalk Group has of course also been dealing with various wider challenges, which last year saw them accept a refinancing package worth roughly £400m (here and here). This saved the group from the immediate risk of a default on its debts (i.e. extended debt maturities to September 2027), but still left them with the challenge of needing to fix their foundations. Since then they’ve also had to contend with payment disputes and reports of a possible sale (here, here and here). Never a dull day.