Original article ISPreview UK:Read More
The latest company accounts for broadband ISP Plusnet, which is part of wider BT Group, has revealed that the company’s turnover fell by -15% to £343m in the year to 31st March 2025 (down from £402m last year) and their employee headcount declined by 133 to total 944.
According to the same accounts, the provider’s customer base also fell by 9% following the closure of their mobile service (all mobile operations ended in September 2024). By comparison, the broadband base only declined by a more moderate 3%, which was largely due to Plusnet’s “strategic decision” not to offer its own VoIP style Digital Voice service alongside FTTP broadband.
We always felt as if it was an odd move for Plusnet not to offer an IP based phone service, particularly given how parent BT were a pioneer for this product and they also had a fair few customers on bundles (inc. some vulnerable users). But the results indicate that it was all about “minimising the costs of implementation“.
The 12% fall in the number of employees was also said to have been “driven by the strategic refocus and the necessity to streamline operations“. The BT Group are of course planning to cut many more jobs by 2030.