Some of Zen Internet’s broadband ISP customers are this afternoon being affected by a “NATIONWIDE OUTAGE“, which appears to have started at around 11:30am today and is currently still ongoing. BT also saw a small increase in complaints at around the same time, but Zen appears to be suffering from the biggest impact.
According to some of those impacted by the problem, their broadband connections are still physically live (i.e. all the router lights are green), but the actual internet connectivity itself doesn’t seem to be functioning or is only partly functional. This usually tends to suggest a problem with routing/peering or possibly a Domain Name System (DNS) issue.
A spokesperson for Zen Internet told ISPreview: “Some of our valued customers may be experiencing an internet outage. Our teams are aware of this and are working to get it resolved asap. We will keep our service alert updated and will also post again across our social media channels as we have updates. Please know that we take this very seriously and we are sorry for any inconvenience this may be causing.”
Zen has also opened a Service Status Page report on the fault, although at the moment it doesn’t add much to the above information.
UPDATE 1:31pm
Some customers have reported that using a Virtual Private Network (VPN) provided a temporary workaround, which further suggests that a routing or DNS issue may be the cause. We should add that the issue also appears to be impacting some of Zen’s leased line users.