Mobile provider spusu, which hold a Mobile Virtual Network Operator (MVNO) agreement via BTWholesale to harness EE’s UK network, has committed to only “using human customer service agents“. The pledge follows in the wake of VOXI’s decision (here) to introduce a ChatGPT (LLM) based AI chatbot to help “transform its customer services“. Currently, spusu’s customer […]
Mobile Operator Spusu UK Commits Not to Use AI Chatbots
Recent Posts
- Poverty Alliance Warns UK Social Broadband ISP Tariffs Suffer Critical Flaws | ISPreview UK
- O2 UK Hikes Prices for Some 30 Day Pay Monthly SIM Only Customers | ISPreview UK
- Telecom Acquisitions Group Acquires Eco UK ISP Earth Broadband | ISPreview UK
- Concerns Raised Over Progress of Kent UK’s Project Gigabit Broadband Rollout | ISPreview UK
- INCA Warns Altnets Need Certainty and Delivery from UK’s Digital Sector Plan | ISPreview UK