Original article ISPreview UK:Read More
Broadband internet connectivity, phone and some Ethernet services being delivered by the Strathaven Telephone Exchange in South Lanarkshire (Scotland) have been disrupted after the site was hit by a serious fire. Approximately 1,500 customers on Openreach’s (BT) local network are understood to have been impacted.
The fire is said to have occurred during Saturday morning (24th Jan 2026) and an industry briefing, seen by ISPreview, indicates that “significant damage” has sadly been done to the building. But thankfully nobody was hurt and firefighters have since put the fire out.
Details of the incident are currently still in short supply because Openreach has had to wait for the building to be made safe and investigated by the emergency services before they can fully assess things. But the cause is NOT currently believed to be related to faulty equipment and early indications suggest some sort of 3rd party involvement.
An Openreach spokesperson told ISPreview:
“We’re aware of a fire at our site in the early hours of Saturday morning and our teams continue to assess the damage and making the area safe. We’re doing everything we can to minimise the impact on people who use our phone and broadband services. Engineers are only able to begin work as soon as it’s safe, and we’ll provide further updates as soon as we’re able.”
The site is currently closed and, due to the ongoing investigation and the extent of the damage, Openreach are not yet able to confirm a full restoration timescale. More updates are expected to follow during the early week as the operator’s restoration teams get to work.