Original article ISPreview UK:Read More
Network operator Openreach (BT) looks set to improve the flexibility and cost of their reappointment process for changes to new provisions of Fibre-to-the-Premises (FTTP) based broadband lines, which will introduce an end customer reappointing calendar and waive the related amendment charge for ISPs.
The change centres on the operator’s FTTP Appointment Pull Forward Process, which allows broadband ISPs to offer certain in-scope customers an earlier appointment date, provided Openreach has operational capacity available in the area to deliver on it.
Giving certain customers the opportunity to choose an earlier date, when requested, using the new end customer reappointing calendar is obviously a welcome development, as it the removal of an amend charge. The change itself is due to be introduced from 28th January 2026, albeit only for customers in certain situations. See the briefing for more.
FTTP CP amend charge waiver
- From 28 January 2026, Openreach will waive the CP Amend charge for any FTTP orders which meet the following criteria and are therefore classed as in-scope for appointment pull forward (“Pull Forward”): a. The order has:
i. not passed the Customer Committed Dated (“CCD”) but has an appointment date with a lead time age greater than 7 calendar days; or,
ii. failed a first CCD and has an appointment date in the future; and,
b. Openreach has operational capacity available to offer an earlier appointment date than the current designated appointment date.
(together “Appointment Pull Forward Criteria”)
2. Those FTTP orders which meet the Appointment Pull Forward Criteria will be managed via a “Pull Forward Appointment Book” and the prioritisation of appointments in the Pull Forward Appointment Book will be determined on the following basis:
a. those orders which have failed a first CCD will be prioritised for Pull Forward above those orders which have not failed a first CCD; and,
b. those orders which have the greater lead time (or tail) age will be prioritised for Pull Forward above those which have a shorter lead time (or tail) age.
3. For the avoidance of doubt, the End Customer will need to accept the earlier appointment offered by way of Pull Forward otherwise the order will remain unchanged and no charge will be incurred.
4. Communication Providers will automatically be opted-in and considered for Pull Forward. Communication Providers may opt-out of Pull Forward by contacting their Service Account Manager.