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Over the past few minutes we’ve started to receive reports from customers of Vodafone UK about a significant outage of their national network. The details are currently quite limited, with reports coming in from users of both their fixed line home broadband and mobile services, albeit mostly from mobile data (4G/5G) users.
The incident itself appears to have started at just before 3pm and is currently ongoing across the United Kingdom. Customers are broadly reporting a loss of internet connectivity on both their Vodafone linked Smartphones and home broadband connections.
Suffice to say, it’s highly unusual for a major network operator to lose data connectivity on both its mobile and fixed line platforms at the same time. We are currently investigating further.
UPDATE 4:17pm
The sheer volume of visitors trying to get news on the Vodafone outage actually knocked ISPreview’s server for six for a bit, but we’ve adjusted to a hard cache and temporarily disabled the forum to stabilise load a little. In the meantime, we’ve had the following statement:
A Vodafone spokesperson said:
“We are aware of a major issue on our network currently affecting broadband, 4G and 5G services. We appreciate our customers’ patience while we work to resolve this as soon as possible.”
Interestingly, we’re seeing that a number of other broadband and mobile operators are also experiencing problems.