Original article ISPreview UK:Read More
Network access provider Openreach (BT) has once again tweaked their Proactive FTTP Upgrades process for ISPs, which will allow providers to optionally reduce the normal lead time down to just 15+ calendar days (vs the default 6 weeks). Normally it’s consumers that initiate an upgrade, but with proactive upgrades the initiator is your ISP (this may help with copper to full fibre migrations).
Proactive migrations thus arise where your ISP proposes an upgrade to their new Fibre-to-the-Premises (FTTP) lines from your older broadband service (ADSL, FTTC etc.) and, at the same time, books an appointment for an Openreach engineer to carry out the upgrade (the end user is still able to confirm, reject or select a different appointment).
By default, this process has a 6-week lead time, but in July 2025 the operator introduced a new option for ISPs to opt into a shorter lead time of around 4-5 weeks (here). The latest briefing indicates that Openreach is now announcing a new option of just 15+ calendar days (subject, again, to ISPs opting in).
The updated Proactive FTTP Upgrade process, with this new option included, will go live on 1st October 2025. Openreach has also removed the exclusion of the Highlands & Islands and Isle of Wight regions “now that additional operational confidence in the process has been gained“.