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Mobile network operator 1p Mobile, which is a virtual network operator (MVNO) on EE’s UK platform, currently appears to be suffering from a significant and protracted outage of their website and app services. The situation also seems to be delaying the provider’s ability to activate new SIMs.
The outage, which appears to have started sometime last night, means that customers attempting to access 1p Mobile’s website are today being greeted by the somewhat generic “500 – Internal server error” message – a common HTTP notice that tends to cover a multitude of potential causes.
Initially we couldn’t find any service status messages about the situation from 1p via their social media channels, but after a bit of digging we did find this response to one of their customers. A 1p Mobile support agent said (9:09am): “Unfortunately our web servers crashed overnight. We currently do not know what has caused this however, we are working to have everything back up and running as soon as possible. If you are trying to top-up, you can still use our Top-up by Text method. If you send the word TOPUP to 07950014111 it will add £10 to your balance.”