Openreach Speeds Up Proactive FTTP Broadband Upgrades by UK ISPs | ISPreview UK

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Network operator Openreach (BT) has tweaked their Proactive FTTP Upgrades process for ISPs, which allows providers to optionally reduce the normal lead time of 6 weeks. Just to be clear, it’s normally consumers that initiate an upgrade, but with proactive upgrades the initiator is your ISP (this can help with copper broadband [ADSL/FTTC/G.fast] to full fibre migrations).

Proactive migrations thus arise where your ISP proposes an upgrade to their new Fibre-to-the-Premises (FTTP) lines from your older broadband service and, at the same time, books an appointment for an Openreach engineer to carry out the upgrade (the end user is still able to confirm, reject or select a different appointment).

NOTE: Proactive FTTP upgrades are currently still free for ‘Standard’ migrations (i.e. typical home installs), but ‘Premium’ and ‘Advanced’ installs will attract a one-off £30 or £175 +vat connection charge respectively.

At present, this process typically has a 6-week lead time, but ISPreview understands that the new change (here) appears to have introduced the option for ISPs to opt into a shorter lead time of around 4-5 weeks.

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