Original article ISPreview UK:Read More
Internet provider Youfibre, which uses Netomnia’s (Brsk) fast-growing national full fibre (FTTP) broadband network, this week launched a new ‘My Account’ service / portal for customers. But this ended up becoming a victim of its own success after the ISP notified that “unprecedented demand” was preventing some customers from being able to log-in.
The new service, launched today, gives customers the ability to view future bills, update payment details, check their service status, refer friends (and earn cash rewards), see usage, provide access to various support articles and more. Future changes are similarly being planned that will give customers the ability to add new services and upgrade, as well as other things.
All in all, the new service is a most welcome change, although it’s apparently been so popular that some customers are struggling to gain access. “We are seeing very high demand for our new My Account service this morning and have had some reports of issues with log in. Please try again later today. Please ensure you use the email address related to your YouFibre account when you log in. We will post another update later today,” said the provider via social media (X).
