Vodafone Top 1.61 Million UK Broadband Customers as Mobile Declines | ISPreview UK

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Mobile network operator and UK ISP Vodafone has today published their Q4 FY25 financial results, which confirms that their fixed line broadband base grew by a healthy 61,000 in the last quarter to total 1.61 million customers (down from 72k added in Q3 2024). But their mobile base fell again to total 18.175m (down by -125k in Q4 vs -174k in Q3).

In terms of their UK fixed broadband services, the operator reported more growth, with a quarterly addition of 61,000 customers (or 227,000 across the whole year) – thanks in part to being widely available across both Openreach’s and CityFibre’s national networks. The provider’s full fibre (FTTP) coverage can now reach a combined total of 19.4 million UK households (up from 18.4m last quarter).

As for their mobile base, Vodafone reported a quarterly rise of 41,000 in Pay Monthly customers (vs an increase of 1,000 in Q3), but there was yet another decrease of -166,000 in Prepaid / PAYG customers (vs -175k in Q3). Finally, quarterly mobile broadband (data) usage across their UK network increased to 655,568 TeraBytes (up from 643,984 TB last quarter).

NOTE: The Data usage figure above represents the sum of downlink and uplink traffic, all APNs (e.g. web, wap, corporate APNs, MMS), femto traffic (if applicable), inbound roamers and MVNOs – excluding data resulting from voice over LTE traffic.

Margherita Della Valle, Vodafone Group CEO, said:

“Since I set out my plans to transform Vodafone two years ago, Vodafone has changed. We have reshaped Europe, we are seeing the positive impact of our drive for customer satisfaction in all our markets – most noticeably in the UK and Germany – and we have delivered strong operational improvements across the business. Clearly there is much more to do, but this period of transition has repositioned Vodafone for multi-year growth.

Looking ahead, we expect to see broad-based momentum across Europe and Africa, and for Germany to return to top-line growth during this year. This is reflected in our guidance for profit and cash flow growth for the year ahead.”

Finally, the operator saw their quarterly UK service revenue reach €1,489m (down from €1,507m in the previous quarter). The full report is here (PDF).

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