1 in 7 UK Broadband, Mobile and Mortgage Users Hit by Loyalty Penalty

A new “nationally representative” Opinium survey 3,087 UK adults with a mobile, broadband ISP, or mortgage contract, which was commissioned by Citizens Advice, has found that 1-in-7 customers are still paying their providers a “loyalty penalty” (i.e. paying more than new customers) despite cost-of-living crisis. The issue of “loyalty penalties” is an old one. New […]

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